Gamma

“The world is changing at pace and there are cultural and generational shifts at the heart of how customers want to interact with companies.” As Gamma Business Sales Director, Andy Smethurst points out, it’s not just about the contact centre anymore. Across industries – from small businesses to large enterprises – every nook of an organisation affects the Customer Experience (CX). Our Insights article explores how embracing CCaaS, integrating AI and advanced tools can dramatically reduce response times and personalise customer service – turning every interaction from ordinary to outstanding. 🌟 Read on further 👉 https://lnkd.in/eQDUCc_Z. #CustomerExperience #CX #CCaaS

Can’t have a #FeelGoodFriday without recognising our Q2 Gamma Values winners! 🙌🏅 These are our quarterly awards voted across the entire group for truly living our Values. So, without further ado: 💜 We’re there, and we care - Holly Cameron 🌱 We love to grow - Abril Holm 👣 We step up and own it - Christos Christofi ✔️ We do the right thing - Sergio Falguera Well done to our winners and everyone nominated – enjoy the weekend! #Values #Recognition

The fifth annual Commsverse - The Microsoft Teams Conference, at Mercedez-Benz World didn’t disappoint, with cutting-edge #AI insights and deep dives into #MicrosoftTeams ecosystems. It was Jack Carr’s first Commsverse experience and he shared his thoughts on the event in our bonus Gammabox episode. 🟪 Check the teaser below and watch his full review on our YouTube channel 👇: 🔗 https://lnkd.in/ej8KYEeH. #Commsverse #Microsoft #Teams

It’s the summer when sun-kissed, Herculean humans defy gravity and physics, displaying rapid reflexes and lightning-fast moves with the grace of a swan. No, it’s not the Paris Olympics - it’s the real deal… the Gamma Games! 🙌 🎖 We’ve gathered together our supplier community at The University of Salford for a day of #dodgeball 🏀, #football tournaments ⚽ and a traditional school #sportsday. 🏃🏃♀️ The Gamma Games is an opportunity to thank our suppliers for the hard work they do and also raise money for three incredible charities; 🌟 DEBRA UK 🌟 Family Fund 🌟 HideOut Youth Zone It kicked off earlier today - with a few teams from the Gamma group joining - and the sports day activities are now in play after the lunchtime refreshments. Good luck to all of the competing teams, and to see how much we have raised, visit: https://bit.ly/4eMxc8S. #GoodTogether

The fluid cyber edge was the focus of Alex Ayers’ CIO WaterCooler Live presentation last week. As we embrace hybrid working, cloud-powered applications, and generative AI co-pilots, our networks have become the bedrock of a new cyber security paradigm. Across all variations, these networks are now the foundation of our modern security models. It was an insightful session which explored the forever-changing factors of cyber security and the challenges enterprise and public sector businesses face. Keen to explore Gamma’s approach to cyber security further? 🔗 https://lnkd.in/eRA3Pyqr to read our latest Insights article 🔗 https://lnkd.in/evS_x2gQ to watch our YouTube video on challenges and strategies for cyber and cloud transition. #cyber #cybersecurity #security #dataprotection

Are you an #SME juggling the need for enterprise-level communications with a lean operation? ⚖️ The first episode of our new SME series dives into how Microsoft Teams Operator Connect is tailor-made for businesses like yours. Gamma’s Jack Carr and Tom Hunter explore how it offers simple, scalable, cost-effective solutions - perfect for teams often spread thin across roles. Watch the full episode on our YouTube. 👇 (‘Like’ and Subscribe to keep updated with further episodes!). And, let us know in the comments what other topics you'd like covered. 🔗 https://lnkd.in/ekJrhxfi. #MicrosoftTeams #OperatorConnect #BusinessCommunications

Wow! We’ve hit over 40K followers on LinkedIn! 🎉 Thank you to everyone 🙏 – our teams, partners, customers, industry peers - for being part of our amazing Gamma community. Where else can you find us? To catch all our content, follow us on Instagram and YouTube via the links below! 👇 🔗 Instagram - https://lnkd.in/ebUEcKsM 🔗 YouTube - https://lnkd.in/eKdfyxyh #Thankyou #Community #GoodTogether

Ever felt overwhelmed by tech choices for your business? 🤔 We know the feeling. At GX, we rolled out Gamma Elements— the solution to distilling our tech offerings into clear, manageable pieces. Our CMPO Chris Wade was on hand to explain how these Elements streamline everything we offer, making it easier for you to pick what truly benefits your business. Watch the teaser below and click the link in the comments for the full conversation with Alex Ayers. 👇💬 #Elements #Product #Solutions #Technology

Euro 2024 in Germany has provided some great performances already, but last weekend we celebrated achievements closer to home. We were delighted to present awards at Old Trafford Stadium to the South Manchester Girls Football League ⚽, which Gamma proudly sponsor. This incredible organisation offers opportunities for junior grassroots football to over 2,700 girls from the northwest of England. Congratulations to all the young players, and here's to your continued success! #GoodTogether #Football #Sponsor #Manchester

GX Summit provided many perspectives on leadership and technology, and this couldn’t be more evident from the panel session on the evolution of the CIO. Gamma’s CTO Colin Lees shared useful insights as part of the panel on his experiences working with business and technology teams, and getting them to collaborate and understand each other’s worlds. Well, we have a treat for those who couldn’t attend last month – we have unlocked the session for you! 🙌 Want to know the four C's which are vital for success? Check the link in the comments to watch the full video 👇💬, and also the article which delves into the panel insights in more detail. #CIO #Technology #Leadership