Ready to explore new opportunities in your digital journey? See how Avaya's Executive Briefing Centers can help you transition from legacy environments to seamless cloud integration. Book your session with our experts virtually or on-site to unlock new value for your business. https://bit.ly/3ytAoWw #BusinessStrategy #CloudSolution #TechInnovation
Avaya
IT Services and IT Consulting
Morristown, New Jersey 396,622 followers
At Avaya we give our customers the freedom to take their business in the directions that benefit them most.
About us
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
- Website
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https://tinyurl.com/avayablogs
External link for Avaya
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Morristown, New Jersey
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS
Locations
Employees at Avaya
Updates
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How is Standard Focus transforming customer support? They’re using cutting-edge #CXdata and #AI to anticipate and address customer issues before they arise. Hear from Hugh Carr, Director of Customer Support, about their approach to reducing costs and boosting loyalty with AI technology. Watch the full video here: https://bit.ly/3WCWCgH
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Investing in customer experience? Learn from Metrigy Research on how contact center modernization can enhance agent experience and ROI. See the power of UC and CC integration and analytics in our latest report: https://bit.ly/3yBmrG0 #CCSolutions #AvayaContactCenter
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Discover how Konecta, a global BPO leader, is utilizing Avaya's cutting-edge cloud and AI technologies to provide tailored and seamless experiences to clients in 26 countries. Our latest customer success story features insights from Jose Mejia , CIO for Americas, who shares how strategic innovation is enhancing both customer and employee experiences, driving growth for the company. Dive into the full story here: https://bit.ly/3AfJLda #AvayaExperience #CloudSolutions
Konecta Group is Innovating for Clients Around the World
avaya.com
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'How are call centers transforming with AI?' See how leveraging Avaya’s AI for email and chat is driving rapid response times, boosting first-contact resolution, and enhancing customer support with real-time feedback and omnichannel capabilities. Don’t miss Nigel Mansfield, Center Lead at Standard Focus, sharing insights on his experience with Avaya’s AXP platform. Watch here: https://bit.ly/3WvSE9J
Standard Focus Enhances Customer Experience with AI
avaya.com
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Imagine being at the airport, and your flight is delayed. Frustration mounts as you wait for answers. But what if the airport's contact center could resolve your issues quickly and efficiently? AI-powered solutions streamline airport operations, handle routine inquiries, and free up call center agents to focus on complex issues. This not only reduces call wait times but also enhances overall passenger satisfaction. Learn more from CIO Dive : https://bit.ly/4dnFJ0o
Piloting success: the critical role of efficient contact centers to optimize airport operations
ciodive.com
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AI can transform business operations, but the key to success lies in balancing innovation with strong, ethical governance. Our Cloud Compliance and Ethics Analyst, Dr.CatWade, shares how to integrate #AI responsibly and drive growth in your business. See more on CIO Online: https://bit.ly/3YsJQ7b #EthicalAI #Governance
Best practices for integrating AI in business: A governance approach
cio.com
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Despite huge interest in #GenAI-powered bots within the #CX industry, the majority of self-service capabilities are delivered on top of traditional IVR logic. Here's how vertical-specific LLMs could change that: https://lnkd.in/drEsw5pB
How Vertical-Specific Models Will Unlock The Value of GenAI - contact-centres.com
https://contact-centres.com