Big Tech Show: ‘My parents can't download apps but can WhatsApp easily’ – Monaghan AI startup tackling medical appointment no-shows via WhatsApp

On The Big Tech Show this week, Adrian is joined by Spryt, chief operations officer and co-founder, Neill Dunwoody.

Spryt is an AI receptionist which enables patients to book, change and pay for appointments via instant message (WhatsApp/SMS) and predicts no-shows. It recently won the Pitchfest at the world’s biggest health conference HIMSS (Healthcare Information and Management Systems Society) in Rome.

No-shows our one of the biggest issues burdening the healthcare system in Ireland. In 2023, Ireland saw over 500,000 no-shows for outpatient appointments. Neill says it's not just the impact of the no-show but patients who could have taken that slot. Furthermore, non-attendance creates longer wait times so that those in need can’t see a healthcare professional quickly.

You can listen to the full episode here on the Irish Independent website or wherever you get your podcasts.