Dan.com Reviews

6,493  •  Great
TrustScore 4 out of 5

4.1

In the Online Marketplace category

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Rated 5 out of 5 stars

Very good LPG Service

Very prompt and efficient service

Date of experience: June 10, 2024

Reply from Dan.com

Hello Shanta,

Thank you for your feedback. We are very glad to hear that you received such great support from us. We look forward to helping again in the future and thank you for being a GoDaddy customer.

With much appreciation,
-JM


Rated 1 out of 5 stars

Registered my personal domainname

Registered my personal domainname. I can buy my own name back for USD $ 3.495 tax excl., which is prohibited by all domain registry proceedings, yet the cost to do go after them is really beyond my financial means - and thus, it's lost to me. My own name.

Date of experience: January 01, 2024

Reply from Dan.com

Hello Inge,

Thank you for your feedback. It sounds like your domain name expired and you are now seeing it listed for sale on our platform by its new owner. I would like to better understand your experience and have sent you an email through Trustpilot to request more information.

My thanks,
JM


Rated 1 out of 5 stars

absolute scam

Godaddy/Dan.com is an absolute scam and has been for years. I registered aaronwolf.com through godaddy years ago. They "repoed" the domain claiming I had not updated my contact info but they had no problems contacting me offering to sell me the domain I still owned for premium pricing. Absolute trash company go elsewhere there's plenty of other options.

Date of experience: January 04, 2024

Reply from Dan.com

Hello Aaron,

Thank you for your feedback.Per ICANN's Domain Name Registrant Contact Information and ICANN’s WHOIS Data Reminder Policy (WDRP):

"In addition, you are required to correct and update your information promptly if there are any changes to it during the registration period. If you give wrong information on purpose, or do not update your information promptly when there is a change, your domain name registration may also be suspended or cancelled. This could also happen if you do not respond to inquiries from your registrar if they contact you about the accuracy of your contact information during the term of the registration period." I hope this information helps and we appreciate you sharing your experience with us.

My thanks,
JM


Rated 5 out of 5 stars

Good i love it

Super taste


Date of experience: June 22, 2024

Reply from Dan.com

Hello ami dilu,

We are glad to hear that you have had such great support from us and we look forward to helping again in the future

My many thanks,
-JM


Rated 1 out of 5 stars

Dan.com is a Scam

Dan.com is a Scam. We paid 2-3x to acquire the same domains with Dan.com over more than 28 accounts.
3 authorization links we were sent from Dan.com were bad. Customer support was uncoordinated, unhelpful, whom ultimately transferred 2 of our domains to a Dyna Account we don't have access to. 2 other domains, Dan.com sold them in the Market and were lost.
Authorization codes were often invalid, but Dan.com still charged $100 for re-sending the authorization codes.

Date of experience: January 20, 2024

Reply from Dan.com

Hello William,

Thank you for your feedback. The $100 fee is related to when a buyer is not responding to any of our messages. This would be 45 days late and after a high volume of reminders. In that event a late fee of $100 is charged. We appreciate you sharing your experience with us and helping us to understand how we can better meet our customers needs.

My thanks,
JM


Rated 1 out of 5 stars

Still waiting for payment 3 weeks later!

I sold a domain through Dan over 3 weeks ago but still haven't received payment for it. They have repeatedly told me that they are 'chasing the bank' for an explanation as the payment was made to an account that no longer exists and thus should have bounced back. They appear to have no intention of reimbursing me whilst passing the blame back on to their bank and telling me to wait and wait...! I have lost all faith in them as a marketplace and feel terribly betrayed and let down as a customer. In fact I feel as if I have been robbed!

Date of experience: January 22, 2024

Reply from Dan.com

Hello Tim,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM


Rated 1 out of 5 stars

Blackmail business model. Avoid at all costs.

It's a really dodgy scam. As part of Go-Daddy and 123-reg, these guys will remove your bank details off your domains in your 123-reg account and then not send you renewal emails. When the renewal then fails they will remove your domains and put them up for sale at ridiculous amount so money and refuse to give them back.

UPDATE - DAN.com have stated they have tried to contact me through Trustpilot. literally no contact at all. 123-reg gave me their legal contact. This is indirect blackmail.

Further Update - These guys are now trying to get my review removed. As a company they decided to take my domain, decided to not give it back and try and sell it back to me and then decided to feign ignorance. They are now deciding to try and have my review removed. I refuse to contact them further. This is why Trustpilot exists so hopefully this will not be removed.

Date of experience: April 22, 2024

Reply from Dan.com

Hello Danny,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information. I can confirm that Trustpilot has sent you an email requesting more information. The email you were sent from Trustpilot was a request for more information so that we can look into this further for you. We look forward to hearing from you!

My thanks,
JM


Rated 5 out of 5 stars

best in the game

good customer service, very satisfied. best in the game

Date of experience: January 02, 2024

Reply from Dan.com

Hello originem studium,

Thank you for your feedback and thank you for being a Dan.com customer. We look forward to helping out again in the future.

My many thanks,
-JM


Rated 1 out of 5 stars

This must be illegal.

This must be illegal.
They simply buy domains, do not use them and sell them at high prices. Therefore, whoever owns the legitimate name of their business cannot acquire it.
Horrible action. These terrible attitudes should not be allowed.

Date of experience: September 30, 2023

Reply from Dan.com

Hello Marcos,

Thank you for your feedback and for the opportunity to clarify; Our customers are the ones listing their domain names for sale and registration. If the domain name you are looking for is already registered, there are ways to attempt to purchase it from the current registrant or you can register the same name with a different extension, as there are many to choose from. We appreciate you sharing and helping us to understand how to better meet our customers needs.

My thanks,
JM


Rated 1 out of 5 stars

Scam

Scam. Domains info is not disclosed. There are vast majority of used domains that have toxic link profiles that you cannot never get rid of. You will only see it with special professional tools.

Dan isn't responsible for anything, they will happily take your money and wont return even if asked the same day.

This is immoral since marketplace should protect buyers, this is not the case here. Better go to Sedo.com or flippa, at least you have some protection.

In a real marketplace, everything would be disclosed to the buyer. Dan resists to do that.

Date of experience: September 11, 2023

Reply from Dan.com

Hello Trigon Group,

Thank you for your feedback. We appreciate your time in sharing your experience with us and for helping us to understand how we can better meet our customers needs.

My thanks,
JM


Rated 1 out of 5 stars

have a very bad experience with dan.com…

have a very bad experience with dan.com I I tried them to sell one domain with the and they were not honest at all they say it going to take sometimes but they are waiting for the to do it to the buyer to accept the code they didn't told me that and they are slow and there's nothing nothing automatically with them everything then manually I don't know why they are taking $100 commission from selling a 500 dollar domain $100 of commission for what they didn't do nothing the only thing they did is they just take the code to the to the to the new buyer and if the buyer took 5 months to reply they will tell you how it takes in 5 months to the and they are not honest at all it's so very bad experience I don't know how they have this old reviews they are awful honestly

Date of experience: July 01, 2024

Reply from Dan.com

Hello M. A. S.,

Thank you for your feedback as well as for the additional information so that we could look into this experience further. From the time payment was received to when it was delivered was 7 days.

Regarding the commission that was paid; this is disclosed in our terms of service as well as upon sign-up and is to facilitate the transaction assurance, whereby we ensure that the domain and funds are delivered to their respective parties for that transaction or the party is refunded. This is on a percentage basis and depends on the price the listing was set for. I hope this information helps and we appreciate you sharing your experience with us.

My thanks,
JM


Rated 1 out of 5 stars

Unfair Negotiation, Price Change After Payment, Refusal to Transfer Domain

I am writing to bring to your attention to several issues I have encountered with a recent transaction facilitated through Dan.com.

Unfair Negotiation Tactics: The seller changed the agreed-upon price multiple times after initial acceptance and payment, which I believe is a violation of fair negotiation practices and your Terms of Use, specifically Section 5.3.11, which prohibits "false or deceptive language." After I made the payment, the seller refused to complete the transaction, that the price would be higher.

I believe the seller's actions and the handling of this transaction may have violated your Terms of Use. Specifically, the seller's actions constitute "false, abusive or fraudulent activity" as outlined in Section 5.3.12 of your Terms of Use.

Furthermore, the seller's messages to the Dan.com team, which contradict my (Buyer's) understanding and agreements, suggest potential deceptive practices. For instance, the seller's request to cancel the transaction due to a "technical glitch" and their claim of a misunderstanding about the price agreement are inconsistent with our separate correspondence.

Dan.com customer service was unwilling or unable to support the buyer in this transaction. Though they were willing to refund the initial payment, it was not the remedy that aligned with fair negotiation nor the so-called legally binding agreement.

Edit 7/8/24: I have attempted to provide additional information, per the commented request, but Trustpilot has told me the needed link expired after just 3 days from my initial post and cannot be re-opened. I am still seeking a resolution from Dan.com.

Date of experience: June 05, 2024

Reply from Dan.com

Hello Danny ,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM


Rated 5 out of 5 stars

Best service in our area .

Best service in our area .
Excellent...work

Date of experience: January 30, 2024

Reply from Dan.com

Hello Satya ,

Thank you for your feedback and thank you for being a customer. We look forward to helping out again in the future.

My many thanks,
-JM


Rated 1 out of 5 stars

Unreliable

Unreliable, unfair and shady business practices. They just double the price during a negotiation, after first offering a lower price, but suddenly increase it after you show interest. Won't buy from them now and chose another domain.

Date of experience: February 22, 2024

Reply from Dan.com

Hello Steven,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM


Rated 1 out of 5 stars

Unbelievably slow

Unbelievably slow. For some reason dan.com doesn't have the domains they are selling in their registrar and the owners are slow to respond to dan.com, which makes the transfer process very painful.

Edit: 4 days later with no progress and customer support has been extremely unhelpful

Date of experience: September 28, 2023

Reply from Dan.com

Hello David ,

Thank you for your feedback. What you have described (waiting for a domain seller to participate in the domain sale process) is something that all domain aftermarket platforms are affected by. That being said, we take great pride in our QA to block and prevent bad-actors from working on our platform so that our customers can have a great domain aftermarket experience.

My thanks,
JM


Rated 5 out of 5 stars

Mukhtar app

J6655rgjjn

Date of experience: June 24, 2024

Reply from Dan.com

Hello Maxamed Mukhtaa,

We are glad to hear that you have had such great support from us and we look forward to helping again in the future

My many thanks,
-JM