The grounds spectacular, the views marvelous, the animal viewing top notch, the staff friendly as can be, the location good, our safari guide was awesome and caring. The main lodge was very nice. The pool was ok. Now they not so good. The food, while plentiful was not to our liking. The housekeeping was fair. The toilet room had a floor to ceiling window, but I could clearly see the deck next door. So with no window blinds, when the light in the toilet room was on at night, that means the neighbors, when on their deck could clearly see me. Not comforting. How about putting up a window blind or extending the privacy wall? No lounge chairs on the room deck You had uncomfortable metal chairs that would burn you mid day if you sat down. The room was cold at night. This is a bucket list expensive place. How about no kids or a policy of no kids under 18 or 14? We had an obnoxious family next door. The kids were unruly and loud. You could hear them late at night, you could hear the dad yelling at them. You could hear them on the pathway to from the main lodge early and late in the day, and during the afternoon quiet time. Loud games, music, fighting, talking. It really ruined the experience. Their staff and niteguards had to hear them and chose to do nothing. I said something, and nothing changed. Lastly they have these oversize rodents that run on the roof of your tent. All night long. You hear the scurrying and noise. It woke us up, it kept us up. I mentioned it to the staff and they know about it! Well put up some chicken wire to block them I got was these rodents have kind of taken over and live there now. Spoke to other guests who had some problem. Well at $2000+ a nite you all need to fix this. Would not recommend this place nor go back. That said, heard they may be closing in 2024 for 2 months to do some renovations, hopefully they address these concerns.
