I went there for 2 nights,and i was really surprised with the old room,damaged furniture,bad service.for example when you shower the water fills the bathroom.the furniture is very old and damaged(air conditioner installation and the minibar door was broken.we asked for 2 thing from the room service,i takes them 2 hours to show at your room.we ordered pizza the moment we arrived,they said it will take 35mins it took 1 hour and 35 mins.it was the worst pizza i had in my life,it wasn’t cooked.i usually visit brasilia,it was my first and for sure my last time,i booked in this hotel just because i was invited to an event that was taking place there.will never goo again there and will not recommend it to anyone.another negative point,is that there is no slippers in the room.i talked to the manager about that,he was kind he tried to help us but there wasnt much help.its classified as 5 stars maybe the day it was inaugurated,but now im sure its maximum 3.

I am very disappointed at the need to make this complaint, since I’ve always regarded the Louvre Group and the Golden Tulip brands as a reference in excellent service. Last night, being a guest at the Golden Tulip Brasilia Alvorada, I had a terrible experience. At around 12 am new guests, I suppose, arrived at the neighboring rooms on the 3rd floor and started to scream, bang doors, walk rapidly on the hallways and that lasted until after 2 am. I had an early meeting this morning and this caused me great distress. Even after I phoned reception twice and asked for security to solve the issue, nothing was done. I even banged on my room’s door several times, but the noise did not stop. I felt as if I was in a cheap hostel in some kind of red light district. Next time, I will certainly think twice about booking again at a Golden Tulip location.