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Carlos

We love it here

Reviewed 3 weeks ago
We love staying at Paradise beach hotel. They make it a priority to provide great service to their guests. The location is just perfect in the amazing beach of West Bay. The Cayuco restaurant has great food, we were served by Edwing Garcia and he always does a great job. Marvin and Bryan made sure we had what we needed at the beach, chairs, umbrellas, towels, even drinks; they do an amazing job. Javi at the reception always does an excellent job at helping us get settled in. He's very attentive and cordial and always makes us feel welcome, as do most of the staff. The cleaning ladies do an excellent job.

The facilities are well kept, the garden area is beautiful, the pool is big and clean; breakfast every morning is delicious and with a variety of food, and it’s even better when they serve it beach side at the Cayuco restaurant.

Rooms where we have stayed aren’t huge but ok for our needs. There was construction going on some of the rooms when we visited, but it wasn’t an inconvenience since it was done during the day when we were mostly at the beach. One the managers (Javier Guillen I believe) asked us if we had any comments or recommendations for improvements so we mentioned a couple of things that we thought could make our stay more enjoyable

Overall, highly recommend Paradise Beach hotel if you’re visiting Roatán. We’ll most definitely be coming back.
Date of stay: June 2024
Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Jimena Actividades, Marketing at Paradise Beach Hotel, responded to this review
Responded 3 weeks ago
Dear Relax,
Thank you for your wonderful review! We're thrilled to hear that you love staying at Paradise Beach Hotel and that our team, especially Edwing Garcia, Marvin, Bryan, and Javi, provided excellent service. It's great to know you enjoyed our perfect location at West Bay, the delicious food at Cayuco restaurant, and our well-maintained facilities.
We appreciate your feedback on the rooms and construction, and we always strive to make improvements based on guest suggestions. We're looking forward to welcoming you back on your next visit to Roatán!
Best regards,
Paradise Beach Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 weeks ago

Very comfortable hotel. Beautiful beach. Fantastic pool with gorgeous landscaping and plenty of shade. Great food and drink. Impeccable and extremely friendly service. Javier at the reception desk is amazing and sees to every need. He took special care of us.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mmas2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jimena Actividades, Marketing at Paradise Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Mmas,
Thank you for your wonderful review! We're delighted to hear that you found our hotel very comfortable and enjoyed the beautiful beach and fantastic pool with its gorgeous landscaping and plentiful shade. It's great to know that you appreciated our food and drink offerings, as well as the impeccable and friendly service from our team.
We'll be sure to pass along your compliments to Javier at the reception desk. We're thrilled that he was able to take special care of you and attend to your every need.
We look forward to welcoming you back soon!
Best regards,
Paradise Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I was not at the hotel but I went to the restaurant next to the beach. There is a specific banner at the restaurant that said “ best pizza on island” it tasted like a price mart or walmart frozen pizza in my personal opinion. The wait time for the food was really long too. I do not recommend going at this restaurant.
Thank you

Room tip: Do not order pizza
Date of stay: June 2024
Trip type: Travelled with family
Thank libarra22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jimena Actividades, Marketing at Paradise Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Libarra,
Thank you for your feedback. We're sorry to hear that your experience at our beachside restaurant did not meet your expectations. We take pride in the quality of our food, and it's disappointing to hear that the pizza did not live up to its reputation.
We also apologize for the long wait time you experienced. Your comments will be shared with our culinary and service teams to ensure we make the necessary improvements.
We hope you might give us another chance in the future to provide a better dining experience.
Best regards,
Paradise Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Amazing place amazing people….. everything was wonderful, we LOVe staying here. Food was delicious, staff like Carlos and Brian were really friendly, kind and always willing to help. Love Lisandros playing the guitar and Benjas Beats. Wish we didnt have to go. Roatan is magic.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jimena Actividades, Marketing at Paradise Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Michelle,
Thank you so much for your fantastic review! We're delighted to hear that you had a wonderful stay and loved everything about your experience with us. It's great to know that you enjoyed the delicious food and found our staff, especially Carlos and Brian, to be friendly, kind, and helpful.
We're also thrilled that you enjoyed Lisandro's guitar playing and Benja's beats. We wish you could stay longer too! Roatán truly is a magical place, and we can't wait to welcome you back.
Best regards,
Paradise Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is an amazing resort with 1st class service from great friendly staff. I won't go anywhere else. Thank you Marvin, Erika, javier, and bryan! Clean rooms, great food and cold beverages and the scenery is the best. Love this place. Thank you staff!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rey D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jimena Actividades, Marketing at Paradise Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Rey,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our resort and received first-class service from our friendly staff.
We'll be sure to pass along your thanks to Marvin, Erika, Javier, and Bryan. It's great to know that you appreciated the clean rooms, great food, cold beverages, and beautiful scenery.
We love having you here and look forward to welcoming you back soon!
Thank you for your kind words.
Best regards,
Paradise Beach Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Best experience ever! I went there with my wife to celebrate our 25th anniversary and we both had such amazing time! Rooms were always attended, mattress 10 out of 10, food was good and front service exceptional. Ciaris at the front desk went beyond to make us feel comfortable. Definitely this is the place we will choose next time, there is no reason to look for somewhere else. Thank you Paradise Beach Hotel for giving us this amazing experience!

Room tip: The water taxi guys are really helpful if you want to go explore other points.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank U9381NDjorgep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jimena Actividades, Marketing at Paradise Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Jorge,
Thank you so much for your wonderful review! We're honored that you chose Paradise Beach Hotel to celebrate your 25th anniversary and delighted to hear that you had such an amazing time.
It's great to know that you enjoyed the rooms, found the mattress perfect, and appreciated the good food and exceptional front service.
We'll be sure to pass along your compliments to Ciaris and the rest of the team. We look forward to welcoming you back for your next stay.
Thank you for making us your go-to destination!
Best regards,
Paradise Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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