I have been to Cuba 5 times now and always to Sol Cayo Guillermo. The first time i went was 2002. There were only 4 hotels on the island and Guillermo had the best beach I've ever seen, probably only matched by Pilar Beach at the other end of the island.
On my last visit, the best way to describe my reaction was 'shocked and disappointed'. Why? Who ever it was that decided to completely wreck the beach in front of the hotel should hang their head in shame. How to wreck a natural wonder!
And the high rise hotel next to Pilar Beach must have Ernest Hemingway turning in his grave.
Saying all this though, if you've never been to Cuba before, go. Some of the most amazing people I have ever met. It was like going back to meet old friends rather than a holiday and i had the privilege to stay with Carlos and his family in Ciego De Avila and to see some the real Cuba.

We returned to Sol Cayo Guillermo last March. The hotel looked pretty much the same as 2 years ago, even though they had the hurricane the previous year. We had some minor issues with our room. The safe was missing and the tv didn’t work all week. The staff tried their best but the weather was great so we didn’t really miss the tv. And they found a safe after a few days. Every else was as I remembered. I prefer the environment here that’s why I keep coming back. The only issue I noticed was that there were staff from the resort staying in the room next to us. They would hang child’s clothing out to dry all over the furniture every day. At night there would be 2-4 people outside drinking and smoking. They would always leave there empty bottles and cigarettes all over the ground. I don’t mean to sound like a snob, but it was disturbing.
We are returning again this March with my Son and his friend. We can’t wait.

Just got back from a winter get away with a friend from work. This was my second time at this resort and my friends first visit. To start the staff here is the best I have ever experienced in all my trips to Cuba. They truely go above and beyond to make your stay incredible. The food was plentiful and the variety was good. Staff at the buffet were incredible I wish I could remember the girls names who looked after us but they were amazing. Some names to mention are Marbelys and Hector! So awesome and so entertaining and professional at the same time. This resort is older but don't let that stop you from booking,they are working very hard to update rooms. Our room 824 was really clean and had a view of the ocean from the top floor balcony. The beach in front of the resort is one of my favorites in Cuba and you never have trouble finding a chair to sit. The pool is well looked after and the kids that were there looked like they were enjoying it. All in all I give this resort and it's staff a five star!!! Hope to visit and see you all soon!