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Alida G
Napanee, Canada

Wonderful trip with the family

Reviewed Dec 14, 2022
What an amazing trip… from the momment we got on the plane and stepped onto the air conditioned bus to our destination the iberostar daiquiri we were in aww by the beautiful surroundings … we spent a week,I was with my husband and two children ages 5 and 11… the rooms were beautiful and clean , the service was always great, the staff are so welcoming, kind and really accommodating, the food was good and hot. We were a 5 min bus ride to the pillar beach which was the most amazing experience I ever had where we ate a beautiful lobster lunch on the beach . We also travelled to the local market which was affordable and we brought home some wonderful hand carved gifts. It was the perfect first time family vacation! I felt safe and was truly happy with the wonderful service me and my family received… I highly recommend this resort it was a wonderful experience and we plan to return again next year .
Date of stay: November 2022
Trip type: Travelled with family
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Bibiana Carbonell Castelo, Other at Iberostar Origin Daiquiri, responded to this review
Responded Dec 16, 2022
Dear guest,
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well thought out holiday concept. Our day to day efforts is to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.
Best Regards,
Quality Manager
Iberostar Daiquirí
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviewed December 14, 2022

    Let me start by saying, if I could give this Resort a Million Stars ⭐️ I definitely would… and the main reason for that… is the Warm & Loving People who work there… and I mean Every single Person ♥️ I may not know everyone’s name, but I Love You All!!

    I visited this lovely hotel with my Family in January, February, July, and once again now in December!

    Every person that I bring here, they fall in love… as I have with the Beautiful People who work at this Iberostar Daiquiri.

    This is my home away from home in Canada… I travel from time to time in other places, but my heart belongs here… and I am the happiest when I come here!

    I have always felt comfortable and safe, even when I travel without my husband.

    My room is always impeccably clean and comfortable, with a beautiful view! My maid Sonia was an absolute Gem… thank you Sonia!

    Everywhere in the world is experiencing shortages with supplies, but no one is feeling that stress more than Cuba… and yet, they still they provide delicious food & meals to their guests!! Yes, maybe they run out of something… but they are doing their very best… I enjoyed every aspect of the food. If there is something you can’t live without, just bring it with you… but I am honest… I loved everything I was offered at this lovely hotel! The buffet has a very wide and delicious selection… the restaurants offer delicious meals that are presented beautifully… and the beach restaurant offers delicious pasta and pizza for lunch… Outstanding!!

    The beach is warm and clear and beautiful and clean… the beginning of my week was very windy, so I enjoyed watching all the kite surfers… by the end of the week, the wind went away, and the water was still & calm and so beautifully blue… I saw many star fish out on the catamaran.

    Every night (except Sunday) they offer a great show in the theatre, and before that will be some music entertainment in the Lobby… Yolanda is absolutely AMAZING!! Her voice is so powerful… I was lucky to see her twice on my last visit. There are a couple of bands that also play in the Lobby on some nights… also Amazing!!! I checked out the Rock Band Show and the Michael Jackson Show, and both were Exceptional

    I love the layout of this resort… very easy to get around… and I love the Beautiful architecture and colours of the buildings… I also love the Lobby, and how large and comfortable it is… a great place to sit with Friends & Family, have a drink and listen to great music… it’s also a wonderful place to make new friends, which I have made plenty of… I’ve met people that have been there 20+ or 30+ times… to me, that speaks volumes!! I myself have been there 7 times, and I look forward to hitting those 20-30 times in the future!

    All in All… another Amazing & Beautiful vacation… Thank You Iberostar Daiquiri ♥️

    I have to mention all the Special People, who always make my vacation so special… I hope I don’t forget a name… because EVERYONE here is AMAZING!!!

    Thank You… Everyone… Aselia, Maidel, Yunior, Daria, Tito, Gavi, Marbelys, Marianela, Debray, Lio, Yandy, Vecky, Alifrey, Yanet, Marlen, Yudi, Cuca, Eliecer (bar, sorry for spelling) Rachel, Juan, Aaron, Roli, Ismary, Yackline, Evelin, Pavel, Hajie, Rolando, Julio, Hector, Russo, Aniesta, Head Chef (Eenwell - I’m sorry for spelling), Luis bell man, Ailen, Jorge, Boris, and soooo many more THANK YOU EVERYONE! I am so sorry if I have forgotten a name…

    I cannot Thank Everyone enough for always taking such good care of me, for making my visit so Wonderful… I Love You All, and I Cherish You, and I consider You my Family♥️

    See You soon (February)

    XOXOXOXO

    Date of stay: December 2022
      • Rooms
      • Cleanliness
      • Service
    Thank Kitty K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bibiana Carbonell Castelo, Other at Iberostar Origin Daiquiri, responded to this reviewResponded December 15, 2022

    Dear guest,
    It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at our hotel. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.
    We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.
    Best Regards,
    Quality Manager
    Iberostar Daiquirí

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed December 14, 2022 via mobile

    Just got back from a week long stay at this resort and all I can say it was awesome
    The staff are all really friendly and treat you like family not as a guest. Everyone goes above and beyond to make sure you are having a great time. I would give the staff 10 stars if I could. The entertainment crew, bar staff, house keeping, wait staff, yard crew, lifeguards, everyone that works at this resort is incredible, Yolanda that sings in the lobby is absolutely amazing. I can’t say enough about the staff here.
    Rooms are super clean, great shows in theatre, the beaches are gorgeous plus they have delicious food and drinks.
    We are already planning on going back here in February and are taking our friends and family with us, I can’t wait to go back.

    Date of stay: December 2022
    Trip type: Travelled with friends
    1  Thank JamesL3551
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bibiana Carbonell Castelo, Other at Iberostar Origin Daiquiri, responded to this reviewResponded December 15, 2022

    Dear James,
    We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future.
    Kind Regards,
    Quality Manager
    Iberostar Daiquirí

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed December 6, 2022

    Was at this resort the week of Nov 5, 2022. The terrible experience started at check in, the front desk had 1 employee checking in a full bus of guests. Too far too long and believe it or not, they were rude. They claim to not have our requests for 3 rooms on ground floor together. We were all in different buildings but we did change 2 rooms the next morning closer together. Now for the room...we had NO hot water ALL week and they did nothing about it, just wrote it in the book. We did not have light bulbs in the bedside lamps till Wednesday when I finally asked the maid and she had 2 for us. The resort did not do any spraying for bugs and this was the first time (4 previous trips) I came home covered in bug bites. The grass was so long and not cut till the end of the week.
    The pool was NEVER cleaned by anyone and the beach was a mess too.

    There is so much more to say but why bother, they will not change anything.

    Will never stay at an Iberostar again!

    Room tip: Do not ask for ground floor, too many roaches
    Date of stay: November 2022
      • Value
      • Cleanliness
      • Service
    1  Thank janejJ8782GN
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bibiana Carbonell Castelo, Other at Iberostar Origin Daiquiri, responded to this reviewResponded December 8, 2022

    Dear Jane,
    Thank you very much for taking the time to share this review of your stay.
    We are sad to have searched our customer service records and not had any complaints from you. We would have done everything in our power to get your holiday back on track.
    We would like to point out that meeting customer requests is our priority. Unfortunately at the time of check in there was no availability for three rooms together but you were offered this possibility for the next day.
    On the other hand the swimming pool is cleaned every day outside of the guests' swimming hours. The responsible specialists also work to solve any maintenance problems in the rooms as soon as possible. Otherwise we offer a change of room. We would have been able to organise this for you if you had mentioned that there were still some technical faults in your room.
    We offer our sincere apologies for any possible inconvenience. We look forward to another opportunity to change your mind by welcoming you back in the future with many positive changes.
    Kind Regards,
    Quality Manager
    Iberostar Daiquirí

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed December 3, 2022

    Just got back from the Iberostar Daiquiri, what a wonderful month we had there. The staff are great, always doing their best to assist you in any way they can. From the time you arrive until your departure the Lobby staff managed by Celida does a great job. The Chefs do a fantastic job with the food, especially considering the distribution problems worldwide. No shortage of food was had by the visitors. The beach was beautiful as always and now they are working on extending the wharf so that individuals can fish off it. Overall, the resort is my favorite in the Caribbean.

    Date of stay: November 2022
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank peterpan1213
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bibiana Carbonell Castelo, Other at Iberostar Origin Daiquiri, responded to this reviewResponded December 6, 2022

    Dear guest,
    It is always fabulous for us to receive such complimentary reviews like yours. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.
    We will be delighted to welcome you back in the near future.
    Best Regards,
    Quality Manager
    Iberostar Daiquirí

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed November 30, 2022

    This is definitely NOT a 4 star!!!

    I cannot stress the fact enough that this resort is by no means a four star. I’ve stayed at better 3 starts than this! This was our 4th time in Cuba, we stayed for only 3 nights and sadly this resort fell way below our expectations and our stay was 3 nights too long! The entire front desk staff had such a standoffish attitude. The resort is extremely old, lamps and shower heads had rust on it, furnitures were old and broken, the sink in our room kept clogging. Overall the room did not feel clean at all. The sheets had stains on them. The tv did not have a single clear channel. We all know Cuba is not the culinary hub of the world, however even then I think the buffet at this resort was exceptionally bad. We were served raw chicken and fish once. The biggest disappointment was that they never had any mojito since they never had mint, or didn’t have the ingredients for Pina colada. On the last day, the coffee maker was broken in the lobby. And the final cherry on top for this resort, last day of our stay the shower actually stopped working mid shower with head full of shampoo. Sadly this had to be the worst resort we have ever stayed at not just in Cuba, but ever!
    Only good thing about this place was the buffet and pool side bar staff were nice. Lastly considering Cuba Internet, wifi was actually decent. But other than that, it’s just not worth staying here! Please save your money and yourselves and stay anywhere else but here.

    Date of stay: November 2022
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    2  Thank all_ic3
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bibiana Carbonell Castelo, Other at Iberostar Origin Daiquiri, responded to this reviewResponded December 1, 2022

    Dear guest,
    Firstly, we would like to thank you for choosing us for your holiday.
    We are saddened to know that we were unable to provide you with a holiday experience that lived up to your expectations and we offer our sincere apologies. As part of the Iberostar family, we work with the purpose of conquering our guests with quality service and personalized attention. The hotel management and all the departments are working together to make all the improvements within their reach, as we know that the opinions of our guests are the best tool to check that our quality standards are being met.
    We hope you will give us the opportunity to welcome you in any of our hotels around the world. We will do our best to conquer you with a better experience.
    Kind Regards,
    Quality Manager
    Iberostar Daiquirí

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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