This has been an incredible experience. We enjoyed a lot. This resort has a beautiful beach, my daughter loves it. And I spent an awesome romantic time with my wife.
Rooms are fine. Everything is clean.
About food . I could say it's ok. I really liked Restaurants a la carte. I had very nice drinks at the lobby bar . Dayana and Gabriel were such a nice bartenders both.
I wish I could come back next October
Dear 454marvelm,
Thank you very much for choosing us to spend your recent stay at our hotel Grand Muthu Cayo Guillermo. We also want to thank you for taking the time to send us your excellent comments. It makes us very happy to know that you consider us a great hotel, very quiet and serene, but above all with a dream beach, which makes it the preferred spot for the majority of those who visit us. We feel very satisfied to have a staff like ours, always dedicated to the total satisfaction and well-being of guests. Your special mention to all those who made your stay a memorable moment will be recognized during their performance evaluations. It is of great support to know that you plan to return in the future. Please do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Leonel Cruz Valdes
Deputy Manager
The entertainment team was amazing! They are super friendly, fun and kind. Shout out to wen, Jessica, Mia, el promo, Andreas! The beach was beautiful and the pool was nice and cool in the hot sun. Lots of food to eat, the al a carte restaurants were tasty. No shortages here.
Dear 223louisah,
You can't imagine how good it is to enter our opinion forums and find comments like yours. We are delighted to know that you had another surreal vacation at our extraordinary hotel Grand Muthu Cayo Guillermo. It is very pleasant to know that you consider our beach beautiful, with an entertaiment team super friendly and fun!!. We are truly very happy that the overall feeling you experienced was fantastic. It is a great strength for us to be able to count on staff who know how to welcome visitors, and offer them a service with genuine affection and dedication. We don't need any more proof to know we totally lived up to your expectations than the word you use to summarize your stay, "AMAZING". We hope to have your visit again for future vacations. Please do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Leonel Cruz Valdes
Deputy Manager
Just came home from a week at Grand Muthu with my family, 4 year old and 9 month old kids. We had a wonderful week here, the grounds are super nice and well kept, pool was clear every day, beach is stunning and not too rough, our room was cleaned daily, and the staff do everything with a smile when you need something.
The resort was at lower capacity so you can see they cut back on some things (pool bar was closed), but I can’t say we experienced any shortages while there that we heard others experienced at other resorts in Cuba.
Wish they offered more options at the bar, we only had pina coladas twice, and if you’re a Diet Coke drinker like me, they didn’t have any. But the white wine at lunch and dinner was so good, and the cappuccino at the snack and lobby bar were amazing.
The a la cartes were our favourite, and especially enjoyed the Cuban lunch offered at El Jardine, don’t miss this one!
Snack bar offers ham and cheese or tuna sandwiches, these were actually really yummy and even had fries on our last day.
The grilled fish was so good at the buffet dinner, with different varieties like local catch and basa or calamari. Beef and pork was available everyday, chicken less so but was offered occasionally.
Keep in mind it’s wet season right now, so the flies and mosquitos are a lot, they really need to try to find a way to minimize the flies at the buffet. That was annoying.
We would absolutely return to this resort and made some great memories 🌊 🌴.
Go with an open mind and understand they’re doing their best with what they have. The staff work so hard and deserve the praise!
Dear Vacation818461,
We are very grateful to you for your kind words about your first stay at our hotel Grand Muthu Cayo Guillermo. We are happy to know that you had a wonderful week. It's good to know you enjoyed the amazing beach, friendly staff, delicious food, reliable Wifi, constant entertainment, and clean, comfortable rooms. Your positive feedback means a lot to us, and we are delighted that we could make your stay unforgettable. We can't wait to welcome you back for another fantastic experience. Don't hesitate to contact us in advance for any matter.
Receive a warm greeting,
Leonel Cruz Valdes
Deputy Manager
Resort is beautiful! Pathways lined with flowering trees and bushes. There are air plant gardens, cactus. Grounds immaculent! We saw a garden area with little signs with guests names in front of some trees, bushes, asked about said repeat guests.
Super friendly staff, always a smile, wave or conversation. Even the other guests here were great.
Food was delicious. Buffet was clean, lots of food choices, the pizza from the Seasky restaurant was delicous! Cute "secret garden vibe" restaurant called Le Jardin, will try on next visit
Pools, where clean lots of shade and loungers available. Husband played darts by towel exchange area. Music, various types played. The view from infinity pool is breathtaking. The beach towels are fresh smelling
The beach, loved it. Read about seaweed, no problem, water was warm and you can walk and walk and walk!
Room was amazing, clean, comfortable beds, Ceiling fan,quiet AC, rainhead shower, hot water, coffee maker, working safe, beautiful view. Absolutly no complaints!
We will be returning in the fall!
Dear sharonj129,
We are glad to hear that you had a great and amazing experiences during your stay at our hotel. It's wonderful that you enjoyed the amazing room, hotel staff, and accommodation. It is good to know that you found the food great. We are pleased to know that the staff was very welcoming. It is good to know that our beautiful beach, surroundings, and fine drinks added a special touch to your overall experience. It's great to know that the property was clean and organized. We hope to see you again in the future. Please do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Leonel Cruz Valdes
Deputy Manager
My stay at this resort was amazing!
While considering the struggles that Cuba is going through, I had everything I needed and had no issues with food supply and definitely was never hungry. The buffet had plenty to choose from and the 24 hour snack bar always had some sort of snacks my favorite being the fries. And make sure to book the restaurants, my favorite was the Italian or the outdoor one by the beach. The staff are very friendly and accommodating and entertainment was great for all ages. Our rooms were nicely cleaned daily with enough toilet paper for our week stay and towels changed daily. The property was beautiful as well as the beach. Overall a wonderful and relaxing trip! I definitely recommend!
Dear selmao754,
It is a source of great happiness to know that you liked our hotel and you choosing us for a second time. It's good that it is a great place to relax, enjoy and have a great time. We really like it when visitors tell us that they found our beach beautiful and the pool great, these two spots have always been the target of excellent comments because of how pleasant it is to spend the days there. It is very comforting to know that you liked the food at the buffet, it is very good to know that you found it varied, of high quality, and always with good options. It is very comforting to know that despite having stayed in many places in Cuba, our hotel is definitely the one that stands out for you. We hope you choose us again for future vacations. Please do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Leonel Cruz Valdes
Deputy Manager
