This hotel has major water issues and the higher the floor you’re on, the less water pressure you have. I had a “deluxe ocean view suite” and the most water pressure I had come out of the taps, or shower, was a dribble. I was caught in the shower lathered up when the water decided to stop running. The water temperature isn’t regulated. The toilet wouldn’t flush on more occasions than it did. If the toilet did flush, don’t expect to wash your hands or shower. If you turned a tap on, it would explode water out at you then go back to a dribble or nothing at all. Don’t bother booking a room with a jacuzzi. They fail to tell you none of them are usable. My suite stunk of urine and feces because of the inability to flush regularly for 10 nights due to no water in the toilet tank and no water pressure. Could rarely shower or brush my teeth. The staff are clearly aware of the water problem and are disinterested when you complain and then they lie to you. Maintenance tried to tell me the chain on the toilet was broken. What a joke.
After I made another water complaint, I met with the general manager, the manager, and head of maintenance in a room behind reception. The head of maintenance came up to my room and witnessed the water issues; I got the “we will look into it” response with no result.
The latch to secure the suite door from the inside was misaligned. When maintenance came up to fix it, it just broke right off the next day. I felt anxious and uncomfortable that I couldn’t secure my door which also didn’t have a peephole. I brought the broken piece to the front desk who wasn’t interested and refused to take the broken latch. I brought it down again the day after and was told they would take care of it and no one fixed it.
Reception doesn’t always answer the phones and it will ring and go to busy tone. The phone in my room had the message light flashing yet when I pressed the button to listen to the message, it said I needed a code. I entered my room as a guess, and it was invalid. I called front desk who told me to enter 6000. I tried that and it was still invalid. I tried to call front desk back 3 times and got no answer so I gave up.
There was rust in some places in the room. The bed was uncomfortable and pillows flat and clearly overused. The double sinks/his and her bathroom had no plugs. House keeping won’t come around until late afternoon on higher floors and they sit on the chairs meant for guests in the landing chatting and folding towels. I left $5 US the second day and a small note near a pile of towels asking for new ones. A lot of the “clean ones” are stained. They took the money but didn’t replace all the towels and they didn’t replace the empty toilet paper on subsequent days. I had to take them off a cart as I walked by. I started just leaving the do not disturb sign on my door because there was barely any service and certainly no quality service.
As I was making my way down in the elevator one day, a couple ladies in it were saying to me they had 2 towels in their room with 4 people staying in it. There is just zero attention to detail. And don’t expect your room to be ready at check in time (3pm).. my friend’s room wasn’t ready until 6pm. On an evening I was in the lobby making my usual water complaint, there were two groups of people in dispute with reception over their rooms not being ready for check in. Slow service and poor service is what this hotel is. It’s beyond Bajans working on Caribbean time.
The worst came near the end of my stay where the entire hotel didn’t have water for over 12 hours and on the higher floors (mine), no water for 16 hours. Several guests were complaining and we were all told different stories; low water pressure, tanks overheated so they had to shut them off, something wrong at the water plant station, something wrong with pipes. And because this occurred over the weekend, not a single manager attended to the hotel to deal with the chaos or show any leadership. Front desk told me the manager would be in the next day but when I went down the next day, I was told they weren’t working.
Went for a late night swim in the pool and there was a large rat running around. The food in the restaurant is very poor quality and overpriced.
There are plenty of hotels to choose from in Barbados. I’d avoid this one. If you search water pressure on trip advisor, you’ll see these problems go back to April 2022. I’ve made a claim with Air Canada vacations and I hope to get fair and reasonable compensation. Aka base garden room rate and not deluxe ocean view with no water rate that I paid thousands more for.
