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lindsey a

Excellent experience!

Review of Hotel La Croix
Reviewed Apr 28, 2022
I had an immaculate time here! This hotel was clean, chic, and quick to help with text responses and speedy room service. It also has fantastic Mai Tais. I came to Hawaii to celebrate my birthday, and as a solo female traveler, I was a bit nervous coming to Waikiki by myself. But once I mentioned it was my birthday to pool bartender Vincent Royo, he and the staff made me feel so safe and loved! They even set up a beautiful flower towel arrangement and delicious chocolate-covered macadamia nuts while I was out by the pool! I will NEVER forget that!

The hotel is in the heart of Waikiki. It's walking distance from beautiful shores, great food options (with a wide price range if you're on a budget), and shopping stores. It's also an easy pick-up spot for excursions and pretty close to Diamond Head in case you want to hike up an extinct volcano :).

This place will be seeing me again. A huge and mighty mahalo to all the staff here!
Date of stay: April 2022
Rooms
Cleanliness
Service
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Precious Lyn Magbaleta, Guest Services / Front Office at Hotel La Croix, responded to this review
Responded May 2, 2022
Aloha Ms. Lindsey! Mahalo for taking your time in sharing your recent experience here at Hotel La Croix. We’re so delighted to hear that you chose to celebrate your birthday with us! It’s an honor to be a part of this important day, in providing a spirit of love and aloha to all our guests. We hope your experience here made it extra special. We made sure to share this feedback with Vincent to give him the recognition that he deserves. Once again, Hau' oli la hanau! (Happy Birthday!) We wish you many more years of happiness and look forward to seeing you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 28, 2022 via mobile

My wife and I are frequent travelers to Oahu. Once the State of Hawaii lifted their Covid mandates, we immediately booked our trip. We used the Costco Travel website and discovered the Hotel La Croix. Based on the price and reviews, we booked our stay.

When we arrived at the hotel, we were helped by Emily. She was not only polite and personable, she was very efficient. Our room wasn’t ready, so she checked our bags and asked us to return about 3:00 PM.

When we arrived back at the hotel, Bea was working at the front desk. She too was amazing. Personable and attentive.

After checking in, we went to our room, which was on the 15th floor. The room was basic, but immaculately clean and maintained.

We are on day 2 of a 7 day stay. Each and every time we walk by the front desk we are warmly greeted by a member of staff.

All aspects of Waikiki, from dining to shopping, are a short walk from the hotel.

This is not the Ritz Carlton, however the staff makes you feel like you are staying there.

The Hotel La Croix is a hidden gem.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank golfkrazy2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill Mitchell, Guest Services / Front Office at Hotel La Croix, responded to this reviewResponded April 3, 2023

Mahalo for taking the time to share your 5-star review of our hotel! We are thrilled to hear that you had a wonderful stay with us and that our team was able to provide you with excellent service. We will be sure to pass on your kind words to our staff, love and aloha.

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Reviewed April 27, 2022 via mobile

This hotel is in the heart of Waikiki and just a few blocks from the beach. The rooms were cozy and clean. Corner suites are great and have two balconies and the smaller rooms are equally nice. The pool is nice but small but happy that it now has a pool bar. Kudos to Nelson for showing us great hospitality!

Date of stay: March 2022
Trip type: Travelled with friends
Thank J7072SCedithm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Precious Lyn Magbaleta, Guest Services / Front Office at Hotel La Croix, responded to this reviewResponded April 28, 2022

Thank you for your great review. At Hotel La Croix, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Nelson to give him the recognition that he deserves. He was delighted to hear your feedback. We look forward to welcoming you back soon.

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Reviewed April 24, 2022 via mobile

Shoutout to James, Mhila, and Rameses for keeping our room so nice!! Thank you so much for your hard work, please know we really appreciated it. We enjoyed the facilities here and were serviced really well. Will definitely be coming back!!!

Room tip: psst, it’s cheaper to park in the parking garage across the street (;
Date of stay: April 2022
Trip type: Travelled with family
Thank Angelina Glaire C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Precious Lyn Magbaleta, Guest Services / Front Office at Hotel La Croix, responded to this reviewResponded April 28, 2022

Thank you for providing feedback on your recent experience at Hotel La Croix. We take pride in providing a clean and comfortable space for all of our guests so our team appreciates that you noticed. We made sure to share this feedback with James, Mhila and Rameses to give them the recognition that they deserve. We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 23, 2022

I have to say that the staff was excellent. They were very friendly, accommodating, quick to respond to texts for service requests, and professional.

Pros:
- Great staff
- The room was clean
- Location, if you want to be in the Waikiki area but not quite in the thick of it, this is a good place to stay, it's at the end of the main strip.

Cons:
- Even with the windows closed, the street noise was really loud at night.

The hotel has gone through recent renovations:
- What seemed to be already done, was done so poorly. For example: everything was mounted crooked, light switches, shower fixture, sink fixtures, were all obviously crooked. The door was painted, but not the door jambs. There was a missing rail on one of the balconies, and the center divider on the 2nd balcony was zip-tied in place. The shower wasn't tiled properly, no matter how careful you were about positioning the shower head away from the outside, it would leave a big puddle of water on the floor, we were constantly wiping the floor with towels. The furniture was very random and not comfortable. There is a desk but no desk chair, only one end table for a king size bed in the center of the room. A single chair with ottoman, but no side table. Wall scones that were mismatched. It felt like they ran out of furniture and placed random pieces in the room.

If I were the owner, I would not find the construction or design acceptable; they are easy fixes and unfortunately really lower the value of the property.

Date of stay: April 2022
    • Value
    • Location
    • Service
1  Thank jaykbh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Precious Lyn Magbaleta, Guest Services / Front Office at Hotel La Croix, responded to this reviewResponded April 28, 2022

We very much appreciate your feedback regarding your stay at Hotel La Croix. We appreciate our location here in Waikiki just as much as you do. I will
share your feedback with our team, especially to our management who always enjoys hearing from our guests. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our guests deserve. Please contact me at preciousm@lacroixhotels.com so that I can personally make this up to you and we can make this right. We want to provide the most comfortable experience possible and hoping you give us another chance soon, so we can share a more love and aloha 5 star experience with you.

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Reviewed April 21, 2022 via mobile

Great situation in Honolulu. Waikiki beach is a easy walk from. Clean and renovated. Staff very friendly and helpful. Room is exactly as described, se don’t expect more or less wick is perfect in my opinion. I’ve been in some hotel and I can say this one is very good. I would go back without a doubt !!!

Room tip: Enjoy the neighbourhood and the amenities
Date of stay: April 2022
Trip type: Travelled as a couple
Thank francoisjeffrey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Precious Lyn Magbaleta, Guest Services / Front Office at Hotel La Croix, responded to this reviewResponded April 28, 2022

Aloha Mr. Jeffrey, we are delighted with your 5 star review with so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We look forward to seeing you again soon so that we can provide you more love and aloha experience from our Hotel La Croix Ohana.

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