I wanted to thank personally Nora from Accounting for all the her help and assistance she gave us.
AtThe Deck, i wanted to thank to Tyler, Eva and the manager for excellent service, awesome!
Bell desk especially Kawai, was great and front desk staff too!!
My family enjoyed our stay there , we always do... Aloha to your hotel and staff..
Aloha mger0nim0,
Thank you for staying with us here at the Queen Kapi'olani hotel and for sharing your great review. We are thrilled to hear that you enjoyed your visit and appreciate your comments on friendly service that you received throughout your stay. We look forward to having the pleasure of welcoming you back soon for another enjoyable experience!
Warmest Mahalo
The Queen Kapiolani (QK) has been are “go to” hotel in Honolulu for over 20 years. Excellent location, view, and staff. No pet policy. Upon arrival on 12/21/21, we found ourselves immersed in dogs. Thought we were in a makeshift kennel. From the littlest to 70 lb aggressors. Love dogs but this experience was over the top; aggression, jumping on people, dogs barking in rooms, urine in elevator. Management said in essence get use to it or find another place to stay. We will.
Aloha Anycurve,
Thank you for staying with us again here at the Queen Kapi'olani hotel and for sharing your valued feedback. We are sorry to hear that you did not have an enjoyable stay and sincerely apologize for your inconveniences regarding our pet policy. Your comments will be shared with Management for future improvements and we hope to have the opportunity to welcome you back again in the near future for a more enjoyable experience.
Warmest Mahalo
Overall, the hotel was satisfactory. But I would not consider it a 4-star as it was rated when I booked it with Air Canada Vacations. I found that the staff were friendly, the bed was nice and firm, and the room clean. What was annoying was the lack of a coffeemaker in the room.
The issue was one of their elevators was down, and that left only two others for the whole hotel, including taking people to the 3rd floor restaurant. It was horrible trying to get a lift to the 11th floor and we often took the stairs to avoid the overcrowded elevators. Guests weren’t following the 4-person max and we weren’t comfortable in a full elevator with strangers… some better about masks than others…
If you do decide to book, I would also review your charges upon return home. I found incorrect taxes listed and had to contact their accounting office to get the bill listing, then had to ask for the minor error to be refunded.
Aloha Melissa K,
Thank you for staying with us here at the Queen Kapi'olani hotel and for sharing your valued review. We appreciate your comments on room cleanliness and staff friendliness. Your feedback regarding our elevator being out of service, coffee makers in the rooms, and tax increase will be shared with Management for future improvements and we hope to have the opportunity to welcome you back in the near future for a more enjoyable experience.
Warmest Mahalo
This is our third stay at the recently remodeled beautiful Queen Kapiolani Hotel. Our rooms feature an unobstructed gorgeous full windows view of Diamond Head, the Pacific Ocean while overlooking the Honolulu Zoo. The hotel staff are all exemplary in catering to the needs of each guest. Julie Ogata, Sales Manager for the hotel, coordinated flawlessly, a 4 day birthday celebration, with guests arriving from all over the mainland.
Aloha Relax624133,
Thank you for staying with us here at the Queen Kapi'olani hotel and for sharing your great feedback! We are so happy to hear that you enjoyed your special, birthday celebration with us and appreciate your wonderful comments on our views of Diamond Head. We will be sure recognize Julie who assisted with your rooms and we hope to have the pleasure of welcoming you back in the near future for another great stay!
Warmest Mahalo
I booked this hotel because it was cheaper than the big chains nearby. And I was not disappointed. The hotel is adorable. Very Hawaiian in deco. The employees were all super. The bellman was nice, the desk staff was helpful, and the service at the restaurant on the roof was excellent. The French toast and the pancakes were to die for. The beach was only a block away! The only drawback was the street noise at night.
Aloha Helaina S,
Thank you for staying with us here at the Queen Kapi'olani hotel and for sharing your wonderful review. We are excited to hear that you enjoyed your visit and loved our decor, restaurant service, and convenient location. Glad to hear that our team members provided you with helpful service throughout your stay and we hope to have the pleasure of welcoming you back for another enjoyable experience.
Warmest Mahalo
