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About
4.5
#19 of 94 hotels in Honolulu
Location
Cleanliness
Service
Value
Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel and mini-refrigerator. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled near the picturesque Waikiki Beach, Queen Kapiolani Hotel captivates guests with its retro-Waikiki charm and serene Hawaiian ambiance. While the staff's warmth and professionalism regularly earn commendations, some guests have noted hiccups with room readiness. The hotel's amenities and prime location receive praise, though opinions on value are mixed, with unexpected costs occasionally dampening the experience.
Rooms are celebrated for their views and cleanliness, despite some concerns regarding size and consistency. Additionally, the hotel's noise levels are a common point of contention among visitors.
Location
Convenient
Atmosphere
Charming
Rooms
Inconsistent
Value
Pricey
Cleanliness
Spotless
Noise level
Noisy
Service
Friendly
Amenities
Satisfactory
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The hotel was wonderful! The Deck and the Knots Coffee shop were delicious! Best coffee and almond croissants hands down! Ask for them heated. The fish tacos delicious at the Deck! All amenities and comforts away from home! Water bottle filtered water in lobby level and 2nd floor so convenient. Great exercise room/gym for stretching..lifting weights. Love that the Hotel is airy and breezy! Great pool and deck! Comfortable beds!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel
Responded Jul 18, 2023
Aloha BrittBell, Thank you for staying with us and sharing your wonderful review. We are very happy to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back again soon for another great stay! Mahalo.
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We loved this hotel! The location was perfect and the staff were all very friendly. We especially loved how close to the beach the property was and how clean our room was. The hotel restaurant is definitely overpriced ($30 per person for the buffet in the morning) but there are tons of other restaurants around where you can grab a quick bite or the coffee shop downstairs. It was very nice of them to store our bags since our flight was at 11 PM and they only charged $2 per bag for that. Overall, we loved our stay and will be back!
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
Room Tip:Rooms are a little small but we didn't have a problem with it since we were only staying for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani H, Guest Relations Manager at Queen Kapiolani Hotel
Responded Feb 5, 2020
Aloha itsdreak, Thank you for staying with us here at the Queen Kapiolani hotel and for sharing your wonderful, 5 star review. It's great to hear that you enjoyed your visit and loved our location with attractions in the neighborhood and restaurant services. Glad to hear our staff provided you with friendly service and we will be looking forward to having the pleasure of welcoming you back soon! Mahalo!
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Before I even got there at the hotel was very willing to work with me. With the complimentary valet parking it was extremely easy to just drive up and walk to my hotel without worrying about parking. the mid-tier room I got offered exceptional views of the ocean and Diamond Head crater. The housekeeping were very professional and discretely accommodated my medical needs. The only issues I had during my stay were related to sleep: at night there was a loud ice crackling sound the refrigerator would produce in reaction to the humidity, and the wind outside vibrated the lanai railing every night. If you are considering staying in this hotel please realize this represents only my experience and you probably won't have the same issues! I enjoyed my stay very much regardless!
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
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Sleep Quality
Trip type: Travelled on business
Room Tip:Please ensure refrigerator is defrosted prior to occupancy. Please secure loose railings on the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel
Responded Mar 6, 2020
Aloha Robert_Sanders888, Thank you for staying with us here at the Queen Kapiolani hotel and for sharing your valued review. We are excited to hear that you enjoyed your visit and loved our views of Diamond Head. Glad to hear our staff provided you with accommodating service throughout your visit and your feedback on the refrigerator and wind noise will be shared with our Management team for future improvements. We hope to have the opportunity of welcoming you back to the Queen Kapiolani hotel soon for another enjoyable stay. Mahalo!
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Cons: • VIP coordinator needs training on own hotel details as well as ways to effectively solve customer issues. • Bar and restaurant menus on hotel website vs Deck restaurant website vs actual menus; none match offerings or pricing. Looking at the websites it seems they are streamlining their offerings and raising prices as well. • Food and beverage is very expensive. Good quality and nice to see such a great bar and cocktail program, but it’s expensive even for Hawaii. • Bathroom Soaps not Hawaiian as implied, they are actually made in China • Knots coffee: Great coffee, mitigated by the need for many of their staff to undergo hospitaltaty training. Very expensive too. • Pool is cold/unheated despite nice sunny location (therefore mostly empty) • Luggage storage fee, note check is an early 11am. You’d expect that to be included in the “resort fee”.
Pros: • Great art and design throughout the hotel. The recent renovation was thorough and added some wonderful elements and really adds to a sense of place and reminders of the great days of old Waikiki. • Great location • Very good gym; new equipment, nice decor. • FloWater station program: amazing but underutilized. Should have more communication with guests about brining their own water bottles to refill
This hotel has so much potential, it was sad to see the more than a few small service items fail and recovery for those items fail too. The GM or whoever is in charge needs to get out of his/her office and train and motivate the staff and interact with guests and try to see their experience. Details matter!
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
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Room Tip:Higher floor the better. Slight uncharge for a Diamond Head or Ocean view room, they are worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani H, Guest Relations Manager at Queen Kapiolani Hotel
Responded Feb 8, 2020
Aloha denealio, Thank you for staying with us here at the Queen Kapiolani hotel and for sharing your valued feedback. We regret to hear about the problems you had with our restaurant menus and pricing and for the unsatisfactory service received. Please accept our sincerest apologies for these inconveniences. Your comments will be shared with our Management team for future improvements and we are glad you enjoyed other aspects of your stay. We hope to have the opportunity of welcoming you back to the Queen Kapiolani hotel in the near future for a more enjoyable experience. Mahalo
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PRO'S 1. Best part about this hotel is the location - About 1 block off the beach and on the last street of the "concrete jungle" of hotels, facing a park and the Zoo across the street. Much quieter than the center of Waikiki. Easy walking distance to downtown Waikiki and less touristy restaurants in nearby residential areas.
2. Great views (and selfies) of Diamond Head from hotel pool and bar.
3. Reef safe sun lotion provided in a dispenser by the pool (BYO small container to refill).
CON'S 1. Even though the hotel is recently renovated, it's still a 1960's-style floor plan. The balcony of our ocean view room faced dozens of hotels, not the ocean. The bathroom is small and cramped, with no place to easily hang wet swimsuits.
2. Beach Chairs are available (for free) at the Bell Desk. However, a few days, we were told there were no chairs available. We later found out there are only about 30 total chairs for hundreds of rooms/guests. We noticed some guests keeping chairs for the duration of their stay, assuring them chairs every day.
3. Maid service was spotty. We didn't get our room cleaned 2 days during our 7-day stay, despite being gone from the room for 5 hours during the day. The front desk told us maid service stops at 3:30p.
4. We were lucky to score a great nightly rate without a resort fee, but honestly, I would not be as happy with my stay if we paid a higher price (not excellent enough to justify a high price and/or additional resort fee). This is a hotel, not a resort.
MORE TIPS 1. Be sure to look at ALL rates on the page for a rate without a resort fee; these seemed to be more towards the bottom of the page.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Room 1609 - Corner Overview Balcony. Quiet. Window views of ocean. Balcony faces city view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel
Responded Feb 25, 2020
Aloha SunshineGirl2929, Thank you for staying with us here at the Queen Kapiolani hotel and for sharing your valued feedback. We are happy to hear that you enjoyed most aspects of your stay and loved our location with attractions in the neighborhood, views of Diamond Head from our pool and restaurant area, and hotel amenities. Your comments and suggestions regarding our room renovations, pool chair availability, hospitality fees, and housekeeping services will be shared with our Management teams for future improvements and we hope to have the pleasure of welcoming you back to the Queen Kapiolani hotel in the near future. Mahalo!
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The Queen K is maybe the best kept secret on Waikiki! On far east Waikiki, the hotel offers amazing views of Diamondhead and the ocean, and is a quick one block walk to the beach. Valet-only parking adds about $50/day to the hotel room price if you have a car, but the valet service is top notch. Newly renovated lobby area and restaurant/bar is modern, but exceptionally overpriced food and drink prices may have you walking to other close-by alternatives. For business or leisure travelers who want to explore the entire island, the hotel's location right off Kapahulu Road gives quick access to H1. Overall, I think this property is excellent, with the only real drawback being the price and service of the onsite restaurant options. I've stayed here twice - once in 2018 and again in 2020. Both times I opted for a room with Ocean / Diamondhead views, which include a small balcony.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Opt for a room with a view of the Ocean & Diamondhead!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani Hotel, Owner at Queen Kapiolani Hotel
Responded Feb 20, 2020
Aloha matthewwagner79 Thank you for staying with us here at the Queen Kapiolani hotel and for sharing your valued review. We are thrilled to hear that you enjoyed your stay and loved the views of Diamond Head, location with the beach nearb, restaurant services, and newly renovated rooms. Your comments are greatly appreciated and we hope to have the pleasure of welcoming you back to the Queen Kapiolani hotel for another enjoyable stay. Mahalo!
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My boyfriend and I booked this hotel after deciding to extend our Oahu vacation for a few days and not wanting to stay in the Sheraton. We are so glad that we did! Check in was smooth, and the guy who checked us in was very friendly and knowledgeable about finding our QR code, and explaining everything about the hotel and its amenities. One thing that impressed me right away that was different from the Sheraton was access to drinking water. He said all we have to do is come to the front and they will give us free bottled waters. The room that we stayed in was huge, and had a beautiful deck with clear partial ocean view as well as a view of the zoo and pool down below. The room was extremely clean, and even had a kitchenette, such an upgrade from the Sheraton in my opinion in terms of the room and amenities. They offered nice toiletries, and daily cleaning service was never a hassle, all we had to do was request it in the mornings when we left. The location of the hotel was easily walkable to the Waikiki strip, and literally a block away from the ocean. Very accessible! All in all our stay was wonderful, and I really appreciate the extra mile the staff went to to ensure that we had a wonderful vacation during covid. I highly recommend this hotel!
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Date of stay: February 2021
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel
Responded Mar 2, 2021
Aloha Sheena M, Thank you for staying with us here at the Queen Kapi'olani hotel and for sharing your valued feedback. We are thrilled to hear that you enjoyed your stay and appreciate your comments on our amenities, room views, and location with attractions in the area. Glad to hear that our team members provided you with friendly service and your recommendation is greatly appreciated! We hope to have the pleasure of welcoming you back to the Queen K in the near future. Warmest Mahalo!
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The rooms are bright and clean. The location of the Queen is great, we love to walk along the water and up to Diamond Head and it provides a great jumping off spot for that as well as walking to restaurants in Waikiki. The staff is always friendly and helpful. During our May visit, the staff were verifying that all guests had been tested for Covid prior to arrival. Due to Covid, the number of people allowed in the workout facility was very limited and therefore it was difficult to make a reservation, but it is a really nice facility and we appreciated their care and guidelines to ensure our safety. We have stayed at the Queen 4 times and it continues to be a favorite for our family. We did notice that the rooms are just starting to show a little wear, specifically in the bathrooms and also with the landscaping - this is likely a result of the very difficult past year that the travel industry has suffered. For the price though, we will continue to stay at the Queen. One note, had to wear ear plugs to sleep. For some reason, there were several nights that had cars revving and racing up and down the street and yelling at all hours from the park across from the Hotel. Also, a lot of sirens/police noise. I tend to chalk this up as "city noise" but it was definitely more pronounced this trip than in the past. I don't blame the Queen K. just want those light sleepers to be aware and that is why I rated sleep quality as average. The Housekeeping crew is great, offering towels and paper products/soap etc even though the daily cleanings have ceased due to Covid.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel
Responded Jun 8, 2021
Aloha MTUGirl Thank you for sharing your review of your recent visit with us here at the Queen Kapi'olani hotel. We are happy to hear that you enjoyed your stay and loved our location with views of Diamond Head and attractions in the neighborhood. We also appreciate your comments on room cleanliness and staff friendliness. Your feedback on our room conditions, street noise, and Covid restrictions will be shared with Management for future improvements and we look forward to having the pleasure of welcoming you back soon! Warmest Mahalo
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My wife and I stayed there in mid-February 2020 for 4 nights. We can't recommend it highly enough. We splurged for their Premier Ocean View room and it was worth every penny and more. The view from this room was the best we've ever had at any hotel we've stayed at in our 37 years of marriage. First, the location is excellent if you don't want to be stuck in the middle of all the high rises in the middle of Waikiki while looking at the side of a building from your window/balcony. Our room looked out at unobstructed views of Diamond Head to the east and the Pacific Ocean and the beach to the south. Plus, the Kapiolani Park is right below and spreads out to the east. So, you can go over there and walk around and see whatever events are going on. While we were there there was a local artisan fair going on. And a few minutes walk away there is a wonderful little cafe/restaurant right on the beach where you can go for breakfast or lunch called the Barefoot Beach Cafe. Don't miss that! You can order your food and eat it in the open air right next to the ocean. The rooms are very nice and clean, but not the most modern you will find. But, the location is the main thing here. The staff was great. Always friendly and welcoming. The restaurant there is fine, but you have so many options nearby that you don't have to eat there. Overall, you can't beat the value given the incredible views.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip:Pick the premier ocean view room and don't regret it for a second
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel
Responded Apr 7, 2020
Aloha KurtH_77, Thank you for staying with us here at the Queen Kapiolani hotel and for sharing your valued feedback. We are thrilled to hear that you enjoyed your stay and appreciate your wonderful comments on our newly renovated rooms with views of the ocean and Diamond Head, location with attractions nearby, room cleanliness, and staff friendliness. Your recommendation is greatly appreciated and we hope to have the pleasure of welcoming you back in the near future for another enjoyable experience! Mahalo!
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I was excited to check in after reading all the positive reviews, but unfortunately I cannot agree.
We booked an 'ocean view balcony' room...which it is not. It faces directly towards diamond head, and you can see a small portion of the beach and need to lean outwards. I was aware the hotel was not on the beach directly but there are buildings directly between QK and the beach. The room and property are clean, however the room itself is dated. The room is smaller than expected (unable to fully open two suitcases), with one window. There is also low water pressure in the small shower.
It was storming one night so we ordered room service. The food was left in containers on its side without napkins or cutlery. There was a busy dial tone on multiple attempts to call the restaurant.
While most of the front desk staff were helpful, there was miscommunication. At checkin I asked for a late checkout. I was notified they would be unable to let me know until the day before. Two days before checkout I inquired again and was told the room had already been assigned. I let the staff know what I had been informed at checkin and that we would pay a fee as well, but she said it 'may have already been assigned at checkin."
The location provides easy access to the beach and is walkable to most restaurants, however I would have felt unsafe walking in the area directly around the hotel at night had I been alone.
Overall a decent budget option and could have been better of there had been better customer service.
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Date of stay: March 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel
Responded Mar 16, 2021
Aloha Lauren K, Thank you for staying with us here at the Queen Kapi'olani hotel and for sharing your valued feedback. We regret to hear that you had an unsatisfactory stay with us and sincerely apologize that you were not happy with your room views and for the issues with restaurant delivery services, and miscommunication with our front desk team. We will be sure to share your comments with our Management teams to ensure these issues are resolved and service is improved upon moving forward. We hope to have the opportunity of welcoming you back in the near future for a more enjoyable experience. Warmest Mahalo
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We didn't have a car either and, like Tom, we were only charged half the resort fee, based on a discussion with the hotel when we booked. We didn't get any discount coupons, so I would recommend asking for them when you check in. Also, there's no in-room coffee, but there is a fridge, and if you ask, they'll give you an electric tea kettle, so you can make instant coffee if, like me, you can't leave the room without caffeine.
There are more places to choose from in the Honolulu area.
PRICE RANGE
C$290 - C$438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queen kapiolani honolulu, queen kapiolani hotel, hotel queen kapiolani
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
315
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Queen Kapiolani Hotel
Which popular attractions are close to Queen Kapiolani Hotel?
Nearby attractions include The Magical Mystery Show at Hilton Waikiki Beach (0.4 km), Hawaii Surfing Academy (0.3 km), and St. Augustine by the Sea (0.3 km).
