We had to stay overnight to get a flight out in the morning. The hotel was clean and comfortable and was much better than we expected for an airport hotel. We will definitely stay there again, And not just because we had to stay over due to the flights.
Loved the hotel as it was off the Waikiki grid. Staff was very professional, and the grounds were well maintained. Breakfast consisted of waffles 1 hot entree that changed daily, which was fine, but it would have been better if sausage and/or bacon was offered to go with it I would definitely stay again.
Pick up from airport was timely and courteous. Check in quick and friendly. Room clean and good beds. Towels a bit thin and worn. Good included breakfast. Many food places in walking distance from hotel.
Good Breakfast, Great Room and Soft King Beds. Helpful staff. The spirit of Aloha is here 🌺🤙🏻❤️☮️
You could stay in Waikiki, but honestly this hotel by the Airport is worth your time. A little more pricey than others, but WORTH IT.
5 stars out of 5! The customer service was very nice and understanding and was exemplary with their customers service!
Laura at the front desk was extremely helpful and sensational!
Laura’s customer service went above and beyond and helped me when I was in a tight spot.
After a rough night and difficult experiences traveling, I missed my return flight back home to Maui and I was stranded for the evening and then rebooked on a stand by status first thing in the morning.
I tried many hotels and resorts in Honolulu and Waikiki areas and they either were not available and or not helpful at all.
Laura was able to get accommodations for the few hours I had remaining from midnight to early morning check out, to get some much needed rest and recovery.
She also informed me about their complimentary breakfast at 7am before my stand by flight at 830am
Laura was exceptional and understanding and was great at her customer service to help me when I was burnt out.
I will always remember Laura at the front desk at the Best Western Plaza next to the HNL airport and I also recommend Best Western if anyone is looking for a place to stop by and get some rest in between their travels.
Mahalo nui loa! e Laura! and Best Western Plaza!
