Best Western The Plaza Hotel
3253 N Nimitz Highway, Honolulu, Oahu, HI 96819
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C$299
Fully refundable before Thu, Aug 1
Breakfast included
C$314
Fully refundable before Thu, Aug 1
Breakfast included
C$314
C$299
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About
3.5
#55 of 94 hotels in HonoluluLocation
Cleanliness
Service
Value
Whether traveling for business or leisure, Best Western The Plaza Hotel is the perfect Honolulu Airport hotel to call home while visiting Oahu.
Among Honolulu's Eco-Friendly hotels, Best Western The Plaza Hotel features 274 renovated guest rooms with all the conveniences of home - including a microwave, mini-refrigerator, cable satellite television, free high-speed wireless Internet access, a relaxing outdoor pool, and a complimentary deluxe breakfast buffet daily from 7:00 a.m. - 9:00 a.m.
There's no better way to experience the beautiful island of Oahu. Make an online reservation today to start planning your stay at Best Western The Plaza Hotel! Enjoy your stay.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Coffee shop
Hiking
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid public parking on-site
Car park
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Vending machine
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish, Filipino, Japanese and 1 more
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
3253 N Nimitz Highway, Honolulu, Oahu, HI 96819
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 63 out of 100
63
Honolulu Intl Airport
2.5 km•
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Rental Cars
Reviews
3.5
1,967 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Best Western The Plaza Hotel garners appreciation for its contemporary decor and amiable ambiance, particularly in its inviting breakfast room. While the complimentary shuttle and nearby airport are highlights, some guests advise that the amenities can feel outdated. Despite its convenient location for dining and excursions, critiques often mention the hotel's value, citing costly parking and the absence of certain complimentary services.
Room opinions vary, with cleanliness and modernity praised by some, but others point out maintenance and noise issues. Service experiences also differ, although the staff is generally recognized for their professionalism.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
The Best Western is close to the airport. Free shuttle service {pick-up/drop off} The driver duties includes being the bellman. Friendly front desk staff with quick check-in. Hotel is a little dated, but there were some room updates. The room was clean but the bed was low to the floor. The temperature in the room was set very cold,had to ask for a blanket from the front desk. The room was on the 11th floor but not much noise from the aircrafts taking off and landing.Complimentary breakfast is offered for a late check out. The hotel has a sundry in the lobby for to go food items and souvenirs. Please carry a recyclable bag or purchase one. Glass and plastic drinkable items have a 5 cent deposit added. Only fast food eateries are within walking distances.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportHotelGM, General Manager at Best Western The Plaza Hotel
Responded Feb 11, 2020
Aloha 24debj, Thank you for staying with us and leaving your review. We appreciate the feedback. We hope to serve you again in the future. Mahalo, Jim Heather General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent the night here while stopping en route to Australia. It is everything that they advertise here on Trip Advisor. It is nice and close to the airport. The shuttle picked us up about 15 minutes after we called the hotel. There was a good and hot breakfast buffet with real scrambled eggs, fruit, pastry choices, etc. We used regular dinner plates, coffee cups, and metal eating utensils, not plastic, foam, and paper. Although it’s close to the airport, we never really heard airplanes. Ask for a room as far away from the freeway as possible. It is a very busy road. The pool was not in operation, but they offer to take you to their sister property so you can use the pool there. We stayed here before (in July, 2018) and we will probably stay here again.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportHotelGM, General Manager at Best Western The Plaza Hotel
Responded Mar 5, 2020
Aloha karoleigh, Thank you for staying with us twice! We appreciate the feedback in your review. We are doing our best to be eco-friendly and using reusable china and silverware saves a lot of waste from going to the landfill. If you were here recently the pool was closed for tree trimming and a quick photo shoot for Google. Otherwise we have not had any issues with the pool. We hope to see you again soon! Jim Heather General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The property is a dated, but what makes this hotel work for travelers is the airport proximity. If you're coming in late, it's a good place to recharge before beginning your travels. Coming in from the US east coast we checked in at 9 PM, but if felt like 2 AM. Having a free shuttle to pick us up and the next day drop us off at the rental car agency was extremely helpful.
The breakfast is priced at $18.95 for non-guest, included with say. A good assortment of food items and they offer an "on-the-go" option as well.
If you're staying longer, the units around the pool might be a better option.
The breakfast is priced at $18.95 for non-guest, included with say. A good assortment of food items and they offer an "on-the-go" option as well.
If you're staying longer, the units around the pool might be a better option.
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Review collected in partnership with Best Western
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportHotelGM, General Manager at Best Western The Plaza Hotel
Responded Jan 28, 2020
Aloha 90South, Thank you for taking the time to leave your review. We are always upgrading our product. Please check us out again on your next rip to the islands. Mahalo, Jim Heather General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great hotel. It's away from Waikiki traffic and close to the airport. Yes, its close to the freeway so you can hear traffic. What we do to counter the noise is carry our noise makers (got them from amazon for under $50 and they fit in your luggage or backpack). I recommend reserving a bigger room if traveling with several pieces of luggage (we lave lots of luggage because we are usually there on business). If you travel light, the smaller room may suffice. Parking garage is like all other garages, tight. It costs $30/night but cost us $15/night because we are Gold Crown Members. Breakfast is included, usually count on scrambled eggs, oatmeal, rice, mini pancakes, fruit, etc. They alternate between Portuguese sausage and sausage links, with bacon once a week. Also, if you go early, you can usually get right in. If you go with tourists, you may have to wait for a table. But its not usually a long wait. The bed slept good. TV can suck because the signal breaks up on some channels (but most people don't even use the TV while there). Housekeeping is extremely polite and friendly and cater to whatever you may need. Mercy took care of us most of the time (we were in room #805) and she is the BEST!!! The only down fall to our last visit was on our last day. We waited thru 6 elevators before we could get on along with a cart full of luggage. Evidently, as it gets closer to the New Year, it gets more and more crowded. But its all good - we got out without too much delay. We will definitely be staying here again.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportHotelGM, General Manager at Best Western The Plaza Hotel
Responded Jan 7, 2020
Aloha bitsmom_tn, Thank you so much your your kind words about Mercy and taking your time to leave your review. We are so happy you enjoyed your stay. New Years was a crazy time for Oahu this year but everything is back to normal now. We hope to see you again soon. Mahalo, Jim Heather General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived on 2/5 only to find out that one of the 2 elevators was down and has been down for the entire time that I was here. Trying to get down to the lobby in the morning especially is terrible, you will literally wait for 20 minutes or more as the elevator not only is trying to pick up people leaving/checking out but also the cleaning teams are trying to get from floor to floor. Sometimes when the elevator finally gets to your floor it is to full to even get on, so you wait again unless you want an aerobic workout doing the stairs. Our room had roaches to greet us upon entering. Parking can be a bit tight if you return to late as there are not enough parking spaces. There is a fairly decent free breakfast each morning and if you join the Best Western club you can get half price on your parking. I would not recommend this location if you want the resort feel as it is located under a freeway under path. 10-15 minutes ride to Waikiki. Pool and gym if interested but truly more of a overnight hotel. If you really want to be close to the airport this is your place, close to all car rentals
Could be good place if you are on a budget, but definitely not a resort vibe
Could be good place if you are on a budget, but definitely not a resort vibe
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportHotelGM, General Manager at Best Western The Plaza Hotel
Responded Feb 12, 2020
Aloha Spitit, Please accept my apologies for our elevator. One elevator was down due to a computer board issue that required a new one to be brought in from the mainland. These things unfortunately take time in Hawaii. I hope you will give us another chance in the future. Mahalo, Jim Heather General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the price, you'd expect it to be closer to other top brand name hotels and because other hotels are higher priced, most families pick this one. But honestly for $35 more, you get a better hotel, more spacious, more amenities and less dirtier. And don't have to worry about the highway or airport noise that they don't tell you about, just that they are conveniently located, that means were nosier. I would suggest anyone deciding to stay here really look, price other hotels, we had a 7 night stay and checked out after 2 days to go to a different hotel. Not worried about the convenience of being located to an airport if that airport keeps me up at night. Lobby staff was nice, but the room was small, you cannot close the bathroom door without stepping all the way in. Just not spacious and roomy enough for us.
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Review collected in partnership with Best Western
Date of stay: February 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportHotelGM, General Manager at Best Western The Plaza Hotel
Responded Feb 24, 2020
Aloha Cj0220, I am sorry we did not meet your expectations. I am glad you appreciated our friendly staff. I hope you enjoyed the rest of your stay in Hawaii. Mahalo, Jim Heather General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you don't expect too much you'll be ok for one night. Cleaners keep this place spotless but still very old and carpet has musty smell and building looks like old 1950's motel. I would not stay here if you are in honolulu for more than a day. It coasts around $20-30 to waikiki by Uber for one way and end up coasting more than staying in Waikiki area. If you're flying out next morning yes this place will be fine since they have free shuttle. Several rent car places are walking distance so since we stayed 2 nights we just rented a car for a day and returned it on the same day so we didn't have to pay $30 parking fee. Breakfast is pretty bad but workers were working really hard so we don't run out of food. There was McDonald across from this place and few places to eat. Just for one night you'll be fine.
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Date of stay: December 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BestWesternHotels, Corporate at Best Western The Plaza Hotel
Responded Jan 15, 2020
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family had an early morning flight and wanted a place near the airport. We thought with a free breakfast and shuttle to the airport this hotel would be a good choice. But unfortunately there were several problems. First, there was no place to park the minivan while we unloaded passengers and luggage, there was only one slot for a compact car. Once inside there was confusion at the desk about the booking being prepaid through a third party service. After that was cleared up, I was given a room key and went to the room. When I unlocked and opened the door, there was a man lying there on the bed. He gave me a surprised look and I apologized and quickly closed the door. The front desk clerk apologized and gave me a different room, but there was no mention of discounting the room or any other accommodation by way of apology. We could not take advantage of the free breakfast because we had to leave at 6:00 a.m., and breakfast wasn't available until 6:30. I would never go back there.
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportHotelGM, General Manager at Best Western The Plaza Hotel
Responded Feb 28, 2020
Aloha L B, I am deeply sorry for the mix-up at check-in. It is inexcusably and no words can make up for this error. I read about this situation in our managers' log and regret that we didn't get a chance to connect while you were here to make it right with you. Please contact me at jim.heather@outrigger.com so we can make ammends for this situation. Mahalo, Jim Heather General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm local - not a tourist but I would not recommend this hotel at all. The floors were filthy - I mean, absolutely disgusting & I had to wear my slippers inside because of the filth.
Internet is extremely slow & problematic. I experienced lots of connectivity problems/interference during virtual business/work meetings. If you need to depend on the internet at all during your stay then you should not stay here.
The sliding glass door from my room was extremely difficult to open/close & does not work properly. This created issues when I needed to let my dog out to potty. The only good thing about this hotel is they do allow pets but you're better off with an AirBnB if you have a dog/cat.
Breakfast was crappy which is mainly due to covid & is somewhat understandable. However, if you're providing fruit then it really needs to be ripe enough to actually eat & with the exception of one apple it wasn't.
The front desk workers cannot properly communicate the total cost of the stay. I asked repeatedly if the amount I was given was the total with all taxes/fees/etc & then was charged extra both times (I added on an additional night partway thru my stay). I like to know exactly what I'm paying in advance & they weren't able to give me accurate answers from multiple employees. Also, when you reserve the room in advance they don't actually charge your card until you're at the hotel which makes check-in take even longer. The price I was given on the supposed reservation email turned out to be only about half of the charges for the original 2 night stay (email confirmation said $~360/front desk told me repeatedly the total would be $511, and then I was charged $535 for the original 2 night stay). When I added on one extra night I ended up being charged more than $810 total (despite the front desk assuring me the total would be no more than $780). It's a small amount of money in the end but it needs to be communicated to the customer properly every single time.
Kama'aina get half off the parking fees but that's it. So, $15/day instead of $30/day for parking.
The noise is very loud & there are lots of gaps around the doors/sliding doors which let extra noise seep in & the AC can't keep the room cooled properly.
This hotel is extremely overpriced for what you get. I don't really recommend it unless you have literally no other options.
Internet is extremely slow & problematic. I experienced lots of connectivity problems/interference during virtual business/work meetings. If you need to depend on the internet at all during your stay then you should not stay here.
The sliding glass door from my room was extremely difficult to open/close & does not work properly. This created issues when I needed to let my dog out to potty. The only good thing about this hotel is they do allow pets but you're better off with an AirBnB if you have a dog/cat.
Breakfast was crappy which is mainly due to covid & is somewhat understandable. However, if you're providing fruit then it really needs to be ripe enough to actually eat & with the exception of one apple it wasn't.
The front desk workers cannot properly communicate the total cost of the stay. I asked repeatedly if the amount I was given was the total with all taxes/fees/etc & then was charged extra both times (I added on an additional night partway thru my stay). I like to know exactly what I'm paying in advance & they weren't able to give me accurate answers from multiple employees. Also, when you reserve the room in advance they don't actually charge your card until you're at the hotel which makes check-in take even longer. The price I was given on the supposed reservation email turned out to be only about half of the charges for the original 2 night stay (email confirmation said $~360/front desk told me repeatedly the total would be $511, and then I was charged $535 for the original 2 night stay). When I added on one extra night I ended up being charged more than $810 total (despite the front desk assuring me the total would be no more than $780). It's a small amount of money in the end but it needs to be communicated to the customer properly every single time.
Kama'aina get half off the parking fees but that's it. So, $15/day instead of $30/day for parking.
The noise is very loud & there are lots of gaps around the doors/sliding doors which let extra noise seep in & the AC can't keep the room cooled properly.
This hotel is extremely overpriced for what you get. I don't really recommend it unless you have literally no other options.
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Review collected in partnership with Best Western
Date of stay: July 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived late into Honolulu and missed our connecting flight to Kauai. It was late and being exhausted decided for our closest option since to get to the hotel in. The hotel is like stepping into a time warp. 1970? Thank goodness the room was exceptionally clean and we were able to get some sleep before heading back to the airport. The rooms are extremely noisy due to the location next to the freeway. The shuttle runs every hour. Seriously? The hotel is 5 minutes to the airport and should be shuttling people every at least on the half hour. Nope. Got to the airport for an additional hour waiting there for our flight.
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Date of stay: July 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Unfortunately I do not have a sense of smell, so I can't help you.
There is no courtesy phone. The hotel number is on the reservation. You need to call it directly with your own phone.
About 20 to 25 minute cab ride, it is closer to the airport and Pearl Harbor.
…
"Close to the airport with free shuttle bus service. Breakfast is included. Friendly staff and the hotel is very clean."Read full review
"Be prepared to pay a wad of money for your non-existent "free breakfast, and grab your butt with both hands if you plan to park a vehicle!"Read full review
…
PRICE RANGE
C$261 - C$361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western honolulu
LOCATION
United StatesHawaiiOahuHonolulu
NUMBER OF ROOMS
274
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western The Plaza Hotel
What are some of the property amenities at Best Western The Plaza Hotel?
Some of the more popular amenities offered include free wifi, a pool, and airport transportation.
Which room amenities are available at Best Western The Plaza Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Best Western The Plaza Hotel?
Yes, a parking garage, paid public parking on-site, and street parking are available to guests.
What are some restaurants close to Best Western The Plaza Hotel?
Conveniently located restaurants include Big Kahuna Pizza, Joe's Grill Express, and Ninja Sushi Airport.
Are there opportunities to exercise at Best Western The Plaza Hotel?
Yes, guests have access to a pool during their stay.
Does Best Western The Plaza Hotel have an airport shuttle?
Yes, Best Western The Plaza Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Best Western The Plaza Hotel have airport transportation?
Yes, Best Western The Plaza Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western The Plaza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western The Plaza Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western The Plaza Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western The Plaza Hotel?
The staff speaks multiple languages, including English, Spanish, Japanese, Korean, and Filipino.