I had a wonderful experience at this hotel! The staff was tremendous. Diego, in particular, was especially helpful. My room was very comfortable and quiet. The rooftop restaurant/bar that overlooks the Hudson River and Little Island was terrific. The location is perfect, with access to many restaurants and various sights. The downtown vibe is great, and it's also easy to reach other parts of the city.

I want to applaud the amazing customer service offered by Diego Castaneda (front desk lead). He went above and beyond to ensure my room request was made possible. I arrived in NY for a business trip, flights were delayed and my original hotel was distant from my other team members. With that said, I approached Diego for assistance with booking a room at Gansevoort knowing there was a low chance of it working out as I was a walk in (no reservation), systems were closed, etc. He was both professional and creative in making everything work and helping me secure a room tonight. His genuine effort and accommodating approach offered one of the best hotel experiences I’ve had and I want to say THANK YOU!

There was a dirty sock in our room upon arrival. The caulking is dirty in the bathroom. Instead of taking the time to completely hide all electric cables, they’ve just let them be visible. Patches of this and that here and there. Toilet handle broken. Instead of investing in fixing things properly, they have invested in mirrors with a personal workout and yoga mats. Party on our hall. We were miserable in this hotel. Great location. Stay somewhere else in this location and you’ll be happy you spent your well earned money there.