Starting to see a trend with Hilton Hotels. Another hotel losing site of the customer is important.

My wife and I were traveling from Los Angeles then to San Diego for the weekend before heading home to Arizona.

My wife has a mobility disability and even with a cane, has issues walking any kind of distance.

We needed an ADA accessible room so before I booked the room, I called the hotel and explained that my wife had a mobility disability, confirming they had a vacancy with an accessible room.

We got there and checked in with no issue. Again, explaining the need for an accessible room. We were giving room 439, which turned out to be the room furthest away from the main entrance. We didn’t notice this until we were at the room but didn’t want to complain so we accepted it.

Saturday evening when we returned to the hotel, we had to park on the side of the building which was actually closer to the elevator, but discovered the door was out of order, so we walked around to the front entrance. We got to our floor and were walking down the hall almost to our room, my wife’s leg gave out and even though she had her cane and me helping her, she fell. I helped her up and to the room and returned to the lobby to explain to the woman at the front desk. She offered a wheelchair, but never asked if my wife was ok.

Sunday after we left the hotel, I contacted Cedric Lawton, the property front desk manager and explained what happened. He also did not inquire if she was ok, showing no concern someone fell on their property. I even explained I wasn't asking for anything in return, just explaining someone fell and was injured on their property.

I questioned why they put someone with a mobility disability in an accessible so far from the entrance. His explanation is they have several accessible rooms, but they are where they are.

Very clean and very quiet. Comfortable bed and hot shower. Breakfast was usual Hilton fare and had excellent coffee. Could use a few more low carb options like Greek yogurt but overall adequate. Friendly and helpful staff. Most Homewood suites need a makeover since they were built a decade or so ago but overall excellent stay. Pool and hot tub area is really pretty and clean. They also have a self laundry which I appreciated. Price is great being out of the fray of San Diego. Agree with other reviewers.
Tip: eliminate $12/night parking fee, add more low carb stuff to buffet, put in washers that take credit cards not coins definitely would stay here again.

Great hotel especially for the price! This property has friendly staff and large rooms, they are in the process of updating which will help the somewhat dated rooms. The property was clean and included a great breakfast. They charge $12 a night for parking even though they are in a residential neighborhood which is not necessary because there is plenty of parking but they get away with it because all of the hotels in Del Mar charge. Otherwise a great stay.