When we checked in, the lady was kind but she was more focused on the conversation she had with the other lady behind the desk, she did not give me information about the pool or the hours of breakfast until I asked her. When we got to my room everything was fine until we decided to take out the sofa bed, went to bring the pillow and the extra blanket from the closet and found the pillow with three yellow spots, I called the front desk to let them know and ask for two pillows and two more blankets, the lady who answered told me that she would send someone with the extra things, 35 minutes later she called again because the pillows and the blankets did not arrive. A man answered and told me that they don’t have more because they had many people in the hotel. he only gave me a blanket of two that I asked for. I had to use some clothes as a pillow to sleep because my children and my wife had the ones that were stained. The next morning we went to breakfast and I had to pay extra for breakfasts because the reservation only covered $ 30 for breakfast. When I made the reservation I paid extra for the included breakfasts for the members of my family. On the second day we went to have breakfast at the restaurant and they told us that we had to wait 45 minutes to get the table, we decided to wait and I decided to go ask after 30 minutes and they told me that after 25 minutes they could give me a table but that they wouldn't serve breakfast 45 minutes after giving us the table because the kitchen was super busy with orders. We decided not to wait and I finally ended up with a $ 30 card that I will never use again. I understand that the situation with covid19 is very complicated but if the hotel is not prepared, it does not have the resources and the necessary employees would not have fully opened with all capacity. There was no apology or request for compensation at any time.