When my fiancée & I arrived on a Friday night at about 1 am, we were looking forward to a fairly easy check in as we were both pretty tired from a long day of traveling, but we were sadly mistaken. In an email that I got prior to our stay, it said that we could use the express check in at a kiosk, but when we got to the kiosk, it instructed me that I would need to see someone at the front desk. The line to check in at the front desk was stretching out onto the casino floor which is what I believe the kiosk was there to prevent. After waiting a little over 30 minutes in line we finally got to the front desk to check in. After giving the young lady my information for my reservation, she responded by telling me that it looks like I booked online (with expedia) and everything was paid except my deposit, and resort fee both totaling to a little under $300. I already anticipated the deposit, but I explained to her that I was not notified that there would be an additional resort fee due when we got there. She said “yes that is mandatory in Nevada” she was very nice, so I didn’t give her a hard time about it, and I just took the extra charge she then tells me that they were sold out of king bed suites (what I booked the reservation for), and only had 2 queen bed suites, but we accepted the room. After leaving the front desk we were ready to just grab something to eat and go to the room, so we tried to find a place for food, but nearly everything was closed. We went to one of the only places open called “sports deli”, and tried to order a full cheese pizza. The lady that we tried to place the order with said that they only had 3 slices of supreme left. I said we don’t mind waiting for a new pizza to cook, and she said we are not serving any more pizza tonight, only what’s left. At this point it was almost 2 in the morning, but the hours for the restaurant were until 6am, meaning that they weren’t making pizzas for the last 4 hours that they would be open. Hungry and tired, we ordered chicken strips and mozzarella sticks that both were not very appetizing. When we got to the room one of the first thing that I noticed was the dark brown piece of duct tape on the carpet that looked like it was covering up a rip in the carpet. Before bed, I went to the bathroom and after washing my hands I noticed the sound of water running onto the floor. There was a huge puddle on the surface of the sink, and I found out that when you turn the water on, water leaks out of the handle.

Our room, though spacious, was furnished with threadbare towels, 2 bars of soap, 1 travel size hand lotion and one shampoo/conditioner. No coffee maker, Kleenex, no extra blankets/pillows…. Many of the venues in the hotel were shuttered or had very limited hours, eg., breakfast place, salon. Not many bells dinging from slots, either. Thank goodness Penn and Teller were entertaining and the comics at Comedy Cellar were very funny.

Upgraded to the suites and, although they are large, they have outdated and badly worn features. Furniture is in terrible shape, cabinets broken, appliances missing pieces, wallpaper peeling off walls, carpet badly worn and stained. Looks like they last touched the rooms 15 years ago. AND check-in was a complete disaster. Long lines and express check-in kiosks did not work. Even promised us a $100 credit that never showed up.