Was very helpful. Kept us up to date or plane and motel. Will use again. Got us very good rates as well. Would advise anyone to use this app and services. Really liked that gave me several updates before we planned or trip advised us on. Any changes in prices to what we doing. So where able to get good deal
Thank you for reviewing us, Nickie! We are very pleased to learn you enjoyed your overall visit with us at Horseshoe Las Vegas.
Came for my 50th birthday. Had an upgraded room with an excellent room. Everything was as good as expected. I will be back. Staff were excellent all around. Visit the Syage Door bar next door. 2 hotdogs + 2 beers for $6.50 taxes in. :)
Thank you for your spectacular review, Tom! We are thrilled you enjoyed all that Horseshoe Las Vegas has to offer. We hope to welcome you for another great stay soon.
We started out so excited we were offered an upgrade to the "townhomes" non-smoking area at a very fair price due to our rewards status but as soon as we entered the "townhouse" it was penetrated with the odor of marijuana so strong it was as if someone smoking in there had just left! This was the non smoking area of resort! We had to call front desk on 3 separate occasions to come refresh our room for the same problem and overnight was the worst with this issue...one of the times I complained they sent security knocking on our door asking us if we were smoking and we had to remind the security personnel that WE were the ones who called in the complaint it was obvious what room it was coming from because they had towels shoved under the door and they did nothing...weird because they knocked on our door...then our card was declined and instead of calling us so we can go fix the issue they locked our guest out of the room and treated him so badly at desk when he went to inquire about the key although he was clearly added to the room as a guest manager defended employee my guest told him to review camera so he could see employee was clearly out of line but he did nothing walked to the back and said he would speak to me when I arrived when I arrived to resolve the problem with card manager never came out....I was made to feel like I did something wrong like I was trying to scam or steal...I have stayed here a few times purchased show tickets,ate at their restaurants rented a poolside cabana gambled there our entire stay had 3 other family members stay there as well only to end up disappointed and having to apologize to my family for their experience...we will never stay at horseshoe/Bally's Las Vegas again.
The hotel did not looked like it was renovated at all. The rooms was dirty and stained all over the hotel. It looked like it has bed bugs infestation. You could see the stain on the walls, curtains, and hallways. I would NOT recommend.
Our apologies for your poor experience, Phan. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Horrible experience. Multiple issues with room assignment and faulty room keys. First we were given the wrong room and had to wait a day to get the correct room. Then we got locked out of our room multiple times and had to stand in long lines to speak to someone or remake room keys. Hotel management was not very helpful. This was our 4th time staying at this hotel (all previous times were great) but we will never stay here again, the experience was that horrible.
We are sorry to hear about your poor experience, Michael. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
