They offered us and upgrade to a suite and then said it would take an hour, after already making us wait an hour, only to tell us the suite will be ready when it's ready. The check in lady was super impolite and dismisses of our issues. She talked down to us I'm assuming because she had a long day. Don't stay here
We appreciate you choosing our resort for your recent stay and thankful for your feedback. We are disappointed that your experience did not reflect our level of excellence that we provide. We are grateful to learn about these areas of opportunity in greater detail. If you would like to discuss your experience further, please contact us at https://totalrewards.custhelp.com/app/ask_first.
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Worst stay EVER!!!!!!! Kept getting told we can check in at different times and we never got to check in like we should have at a decent time. This experience was the worst. I came to get married and this experience has deterred me to not stay at Ballys again unless I’m desperate sad but real talk. The water in the bathroom sink was slow going down.
We appreciate you choosing our resort for your recent stay and thankful for your feedback. We are disappointed that your experience did not reflect our level of excellence that we provide. We are grateful to learn about these areas of opportunity in greater detail. If you would like to discuss your experience further, please contact us at https://totalrewards.custhelp.com/app/ask_first.
Thank you for your feedback
We stayed in August 2022, rooms were dusty on lamps. For a smoke free floor you could smell people smoking, which is non the fault of the hotel but still frustrating. Online check in and then kiosk was super easy an actually convenient. No toiletries or toilet paper in room, texted ivy there texting service and had supplies brought up fairly quickly. We wanted to use the safe but couldn’t open it, asked for assistance and never got it. Pool area was super nice and enjoyed our pool day. Super super expensive for drinks at pool. Hallways super hot and elevator extremely slow…..assume maybe one was broken as the middle one never opened up. Food choices in my opinion are not that. great. Breakfast at the burger brasserie was just ok….and a cup of ordinary coffee…..$5.99! I can go to Starbucks cheaper! Stay was ok but for sure would not go back and would choose a different hotel.
We upgraded to the Resort Tower Executive Suite. 1 king. It was really nice. I was worried the bathtub being open to the room would be weird, but it wasn’t at all. The walk-in shower was large. The bed was very comfortable. I know Ballys is changing to Horseshoe, but this location is amazing and I will stay here again.
The check in process is brutally bad. Waited in line for 45 minutes to use one of 6 machines that were glitching constantly. Other than that, the room was very nice and clean. Can't go wrong with that.
