Had a great time. Checkin was smooth, quick, and friendly. Coffee shop restaurant was perfect. Room was clean, well prepared, and fine. Wifi was good. Shower was excellent. Casinp was friendly and well staffed. Valet parking was excellent.
Thank you so much for your positive review! We're delighted to hear that you had a great time and that your check-in was smooth and friendly. It's wonderful to know that you enjoyed our coffee shop restaurant, found your room clean and well-prepared, and appreciated our reliable Wi-Fi and excellent shower. We're also pleased that you had a good experience at the casino and with our valet parking service.
Your kind words mean a lot to us, and we look forward to welcoming you back in the future!
Best regards,
Stayed at the hotel for 3 nights. The ice machine across from our room was leaking water causing wet carpet right outside our door. Staff put a loud floor dryer right outside our door which we had to deal with the entire time we were there. The room was run down and smelled awful. Also, our bathroom sink would not drain. Complained to the front desk and they did nothing about it. Just looked at me and said okay, is there anything else? Terrible response and terrible stay.
Dear U9122HMchristianf,
Thank you for taking the time to share your feedback. We are deeply sorry to hear about the issues you experienced during your stay. The inconvenience caused by the leaking ice machine, the loud floor dryer, and the condition of your room is unacceptable, and we sincerely apologize for the discomfort it caused.
It's particularly concerning to hear about the lack of response from our front desk team regarding the bathroom sink. This is not the level of service we strive to provide, and we will be addressing this with our staff to ensure such incidents do not happen in the future.
We value your feedback and would like to make it right. Please reach out to us directly so we can discuss your stay in more detail and find a way to resolve this.
Thank you again for bringing these matters to our attention.
Best regards,
I had not stayed here in years and did not expect much but this was a terrible experience in every way possible. Check in took a really long time. The nightmare began at check in as they kept trying to up sell me on a different room. To make matters worse they sent me to the wrong elevator and wrote the wrong room number on the room key. I had to go all of the way back down across the hotel and wait to check in again. They did not even apologize for their screw up. So after another really long trip back up to the room I opened the door and wow lets just say it's the worst room I have ever stayed at in Las Vegas. I felt dirty just being in the room. The bathroom was beyond disgusting. My biggest complaint wasn't even the room it was the way the staff had an I don't care attitude at check in. On top of everything else they are now charging for parking. If you are thinking of staying there do not.
Dear maui4dave,
Thank you for sharing your feedback. We are deeply sorry to hear about your negative experience during your recent stay with us. Your description of the issues you encountered, from the prolonged check-in process and the upselling attempts to being given incorrect room information and the condition of your room, is truly concerning.
We sincerely apologize for the inconvenience and frustration you faced, especially with the lack of care shown by our staff. This is not reflective of the standards we aim to uphold, and we will be addressing these issues internally to prevent similar occurrences in the future.
We also regret any inconvenience caused by the new parking charges. Your feedback is invaluable as we strive to improve our services and guest experience.
Please reach out to us directly so we can discuss your stay in more detail and find a way to make amends for this unfortunate experience.
Thank you again for bringing these matters to our attention.
Best regards,
After reading the reviews was worried about my stay. However I was pleasantly surprised. The check in was smooth. The rooms in the Central are updated nice and very comfortable beds. There is a Starbucks downstairs which is very convenient for our mornings. We are traveling for softball so looking for comfortable beds and breakfast in the morning. In and out of the hotel is very easy. We will probably book again next month for our travels.
Thank you so much for you great feedback! we look forward to welcoming you back soon.
We’ve stayed here numerous time, 10+. But sadly it has declined badly over the years. We paid for a newly refurbished room ($1600 for 4 nights)… the standard was so poor, we changed rooms twice and in the end settled for the 3rd which I’d class as no better than 2 star. All you could smell in the corridors was drugs & all the reception team wanted was more money still to move to another room. We won’t return - AVOID!
Dear 996robn,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations and that the quality of our accommodations has declined over the years. Your experience with the refurbished rooms and the issues with the smell in the corridors are concerning, and we sincerely apologize for the inconvenience and discomfort this caused.
It is particularly disappointing to hear about the reception team's response and their focus on additional charges. This is not the level of service we strive to provide, and we will address this matter with our staff to ensure better service in the future.
We value your loyalty and regret that we have lost your trust. Your feedback is essential for us to make the necessary improvements. We hope you might consider giving us another chance in the future, but we understand your decision.
Thank you again for bringing these issues to our attention.
Best regards,
