We rented a pet friendly room. After a struggle to open sliding glass door, I entered to tiny room and immediately slipped on a sliding cheap rug that was near the door. Wrenched my back that I had several surgeries on. When informing the owner he said he also has bad back and I should go to Walgreens for heating pad. After several confrontations with the owner police were called. Owner is rude obnoxious and could care less if you rent there or go somewhere else which is what he told us. Very bad post COVID experience. Never again Alouette.