I do not usually write reviews, but I don’t want anyone else to have the same experience as we did. We booked this inn back in January. Months later, we get 2 emails about our rooms being moved because of renovation. So we couldn’t get the room we originally chose. When I called asking if we can be compensated for this-they said no. At this point, we couldn’t change rooms because the wedding party booked this inn and everyone was staying there.

We arrived around noon, so we knew we were early. We let them know we will be at the pool and to call us when it’s ready. We checked in on our room 1 more time around 2 and it was still not ready. By 3pm, which is the check in time, the room was still not ready. When asked why that is, she said “Check in STARTS at 3pm.” You’d think if you let them know you’re already there, they’d try to get you in by 3 for sure! Nope. By this point my husband had it and told her to please call whoever she needs to call to get our room ready. So we finally get in and the room was okay. We got one of the renovated rooms, but the fridge stank like chlorine, I had to rewash the dishes before using them, the ottoman dirty, and we had a random blue beach towel hidden in the couch cushion. I also don’t think they wash their floors because my feet were black! So I just wore my slippers for the rest of our trip.

As sad as it is…the view is the only good thing going for this inn. We only heard the construction Monday and Tuesday because we came on Saturday, but I can’t say it would be enjoyable if I wanted to go take a nap in the middle or the day. We were out and about most of the days. The front desk employees were not professional at all-looks and manners. At one point when I got there, the lady was on her cell phone talking and asked if she can get back to me in 20 minutes. Seriously?

When I travel, I want my room to be clean enough that I don’t have to wonder what could have happened there. I was on pins and needles here.

I say spend a few more dollars and stay somewhere else.

I reserved 203 and when I arrived they handed me the key cards I noticed it wasn't condo 203 that I had reserved. They neglected to tell me this at the front desk..I went back to the desk and was told the owners came and are there for the week. We were now in 312. And the pictures of 203 looked much nicer than 312. No extras for the inconvenience.
View was great.

I don't recommend staying here. The photos of the room we booked online were deceiving of the quality of the actual room (room 320). Spend the extra and stay at a real hotel instead, where they are going to care about you (and there are other hotels with just as nice views).
Front desk people were very nice, but the customer service overall was extremely poor. In the room we stayed in the floor in kitchen is messed up, water from whatever seeped up for 2 days before finally stopping (there is some sort of hole under the cracked floor in the kitchen which in room photos is hidden by a rug), rugs look extremely dirty, bathroom sink stopper is broken, bedroom nightstand top isn't attached at all- it slid right off, and the door broke the night before our wedding. Unfinished refurbishing in the bathroom. Some weird cover on the kitchen ceiling covering some sort of hole that was drooping from the ceiling above fridge.
No manager or actual maintenance during the weekend. We had to wait 30-45 minutes for our door to be fixed (come to find out the entire door frame needs to be replaced). Spent a lot of time being treated poorly while trying to have these issues taken care of during the week of our wedding. Manager admitted to knowing some of the floor issues, accused us of embellishing our story, wanted us to "perform" walking across the floor for him because we felt we had to intentionally dodge the messed up spots on the floor, and threatened a 0% discount instead of 25% when we were still clearly unhappy with the way we were being treated (meanwhile he originally never offered anything at all, nothing to assuage our frustrations with the room, we had to ask for it). We were still unhappy because of the treatment we had been receiving the entire time we stayed. It was no longer about just the floor, but the clear lack of care about us as customers staying in the room, and the fact that we were given the run around over everything. Including when they let us look at another room which the front desk person told us she had blocked it before giving us a key to go look, and then refused to let us move rooms. No one could do anything or guarantee anything for us without the manager. The worst stay I've had at Island Inn, and honestly, the worst stay I've had anywhere.