Firstly, let me say the Port Orleans Riverside WAS my favourite Disney moderate resort and I was looking forward to returning.

This place is now a poorly managed shamble.

None of our birthday celebrations or 1st visits were acknowledge at check-in. We were simply processed. The cast member also couldn’t tell us where the room was, only the building number. We had to explore to find it.

I think a plane must have lost an engine for it to land right outside the room we were allocated. Yes, the external AC extractor was that loud. Add to that the door was ill fitting, letting in light and the noise. When asked to be moved, we were told the resort was full and could have ‘complimentary earplugs’, or request to be moved to another resort. For the latter they wanted a further £1,000. After some fuss, the resort was not full, and we were moved.

Their new room had a dust clogged AC, which caused our skins to itch. I had to request for it to be cleaned.

The food quality has dropped, and I got food poisoning. 3 days of park time lost and zero care given when trying to obtain medical assistance.

The room was never fully cleaned. Trash was emptied once; the toilet was never cleaned, and we never received new sheets or had the beds made. We had to request toilet paper and clean towels, as they were never simply provided.

The room’s AC unit was noisy and the overhead fan squeaked. Sleep was therefore not the best.

The management of Hurricane Ian was shocking. Zero communication and late in preparing. To busy selling regular food to make food parcels in a timely manner and what was eventually offered turned out to be ultra-low budget produce that was inedible (unlike other resorts). All the refillable drink machines were empty. Forcing us to buy separate drinks, despite having bought refillable mugs. Also, no quick tidy up of the resort that I’ve seen following other hurricanes. Everything was simply blown to one side and left to rot.

In summary, a camouflaged ill-managed dump. Look elsewhere.

Great place to stay at a Disney Resort. Our options were limited as we are a family of five, but this place delivered. We were able to stay in one room comfortably (without having to book two rooms). A place for everyone to sleep and still had a small table and chairs and coffee station. The front desk was very helpful and welcoming upon arrival. Provided great tips of where to eat and what to do. The location of this resort is amazing for a boat ride to Disney Springs. Many pools to choose from, one located conveniently just outside our building. Connection to Disney's Port Orleans French Quarters allows you access to their pool and restaurants as well. No housekeeping services were provided in our room, but maybe you have to ask for it. I kept on asking to change the towels when I saw someone with the cart outside and took out my own garbage.

The entire stay was a “magical blunder”. Although my daughter loved the princess themed room, it was very dated and not a comfortable stay. We had to move out of our first room because it wasn’t near the other members of our party. Upon arrival in room number 2, we found a number 2 in the toilet! We didn’t want to stay in the room because clearly it wasn’t clean, but we had no choice as the hotel was overbooked.

After this incident the hotel lost my mom and sisters bags for several hours. That evening the bath tub broke and would only allow me to use very hot water so I had to fill the tub using cups of cold water. The a/c smelt of smoke and was extremely loud and freezing cold. In the am when I called about the smoke smell from the night and the hotel connected me to 911! Staff was sent to replace the a/c unit and attempt to fix the tub.

As hurricane Ian rolled in, we were told they couldn’t let us stay, even though the staff promised us we would be safe. Thankfully a nice manager called me and was able to provide us some financial relief and we found a safe beautiful non Disney hotel!