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C$157
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Nikita
Prague, Czech Republic

Great and comfortable stay

Reviewed Oct 3, 2023via mobile
My stay at Uma House was truly memorable, offering a mix of delightful surprises and a few areas for improvement. The highly welcoming staff immediately made an impactful, positive impression, ensuring a warm and amicable atmosphere throughout the establishment. Moreover, the impeccable cleanliness of our room and consistent, high-quality housekeeping were notable.

The daily treats, such as two hours of complimentary coffee every morning and the delightful evening wine offerings on the terrace by the pool, significantly enhanced our experience. Speaking of the pool, the ambiance there was serene and genuinely enjoyable. Free umbrellas, conveniently located for guests, and the thoughtful provision of free drinking fountains were also much appreciated.

A handy card provided upon check-in, detailing all essential information and bonus offerings of the hotel, proved to be incredibly useful and was a smart touch. Further, the 15% discount at the on-site restaurant (which served delicious food, by the way) and complimentary sun loungers on the beach (with the helpful assistance of a kind gentleman named John) were also highly valued aspects of our stay.

However, the experience was not without its downsides. The sound insulation within our room left much to be desired, as we could hear nearly everything through the entrance door, detracting from our overall comfort and privacy. Furthermore, our room featured a small, non-openable window which presented a rather uninspiring view of an aged, peeling wall.

Despite these minor setbacks, the positives undoubtedly outweighed the negatives, providing a largely pleasant stay at Uma House.
Date of stay: October 2023
Trip type: Travelled with family
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Uma House South Beach, Owner at Uma House by Yurbban, responded to this review
Responded Oct 3, 2023
Dear valued guest,

Thank you for sharing your detailed feedback about your recent stay at Uma House. We appreciate your thoughtful and comprehensive review.

We are thrilled to hear that your stay was memorable, and you found our staff welcoming, our rooms impeccably clean, and our amenities enjoyable. It's wonderful to know that you appreciated our daily treats, pool ambiance, and the convenience of the provided information card. We are also delighted that you took advantage of the discounts at the on-site restaurant and the assistance of the staff, particularly John, at the beach.

We apologize for the inconvenience caused by the sound insulation within your room and the limited view from your window. Your feedback is valuable to us, and we will look into ways to improve these aspects for a more comfortable and private experience for our guests.

Thank you for choosing Uma House, and we hope to welcome you back in the future. Your feedback helps us enhance the guest experience, and we are committed to making your next stay even more enjoyable.

Warm regards,

Clara del Fresno
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,353)
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Traveller rating
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Reviewed September 27, 2023

This Hotel is very beautiful, love the pool in the balcony and the scenery and there was always coffee available in the morning, the staff were very pleasant and friendly. Love the restaurant nearby.

Room tip: The Hotel is close to Lincoln road and Collins Avenue ,that makes shopping convenient.
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Lawrence B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Uma House by Yurbban, responded to this reviewResponded September 29, 2023

Dear Lawrence,

Thank you so much for your highly rated review of Uma house, we´re glad you enjoyed the rooftop and complimentary coffee, we hope to see you again for another memorable experience!

Best regards,

Clara del Fresno

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 25, 2023

The attention at the beach was perfect, no waiting time. John was always checking if everything was fine! I would definitely recommend. Coming back for sure. Best service in south beach. Towels and chairs were clean.

Date of stay: September 2023
Trip type: Travelled with family
Thank Mili F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Uma House by Yurbban, responded to this reviewResponded September 27, 2023

Dear Guest,

We really appreciate your wonderful review, and we're very glad you had such a great experience in Uma house. We look forward to welcoming you in the future.

Best regards, Andy Mejias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 25, 2023

Clean hotel with spacious and comfortable rooms. Very attentive and efficient staff. A great Americano Cafe breakfast.
Spacious room with king-size bed and a very comfortable bathroom.
A spacious and stylish lobby with very attentive staff.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Guillermo G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Uma House by Yurbban, responded to this reviewResponded September 25, 2023

Dear Guillermo,

We really appreciate your wonderful review, and we're very glad you had such a great experience in Uma house. We look forward to welcoming you in the future.

Best regards, Andy Mejias

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 21, 2023

Guido was the best staff I met in my life, very kind helping us all the time for us to feel super comfortable. The food was perfect, and the bed very comfortable and the room super super clean. Gloria also was super good staff!!

Date of stay: September 2023
Trip type: Travelled on business
Thank raulanta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Uma House by Yurbban, responded to this reviewResponded September 22, 2023
Google Translation

Estimado Raul,

Nos complace escuchar que tuviste una experiencia positiva en tu visita a Uma House. Esperamos volver a verte pronto.

Guido y Gloria te mandan un saludo.

Gracias

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 21, 2023

Very good service and location
The people are very nice
The room very good
And good pool on top roof of the hotel

Good food

And 1 think

Guido is the best worker in the hotel

Thanks Guido for all

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Wine & Tapas d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Uma House by Yurbban, responded to this reviewResponded September 22, 2023
Google Translation

Nos complace escuchar que tuviste una experiencia positiva en tu visita a Uma House. Esperamos volver a verte pronto.

Guido te manda un saludo.

Gracias.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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