I don’t often leave reviews but what I may consider not so good may not make any difference to someone else.

Beds- They are really FIRM. My husband would prefer a firm bed and he said that it felt like sleeping on the floor, no give at all.

Ocean View- if you get on a lower floor you will see more trees and concrete than ocean.

Breakfast- was decent

Walls are thin so if you have noisy neighbors you will hear everything but security was helping.

Pool- was the tiniest pool and shallow so if you like it hot and intimate, you will be happy.

If you want to go to the beach and want chairs, bring your own or you can rent 2 chairs and a umbrella for $30. That doesn’t have anything to do with the hotel.

My mom and I go to Miami Beach often and have stayed in this hotel twice, unfortunately (or fortunately?) after our third time we are not going back :).

We were shooting for an early check-in (which we were expecting/willing to pay for) and arrived to the hotel at around 5:30am. Unfortunately, we were greeted by what has been probably the worst customer service/treatment I've received in a hotel. Two ladies that clearly hate their jobs basically kicked us out of the hotel because they couldn't accommodate us as early check-ins. I had tried to inform the hotel about this through Booking, to later find out they have issues with messages through that platform.

The two ladies just had this tone, very rude and disrespectful. After a conversation, my mom and I decided to leave and try to find another hotel. Minutes later we came back, to insist on getting a room (advised by another receptionist in another hotel), yet these two ladies insisted in their rudeness. One of them, called the hotel manager, who didn't answer, and left a voicemail trying to sound like a victim of the whole situation, and clearly only told parts of the story. Unfortunately, I coudln't speak to the manager. My mom and I decided to stay at a couch in the lobby until the next shift arrived.

At 7:00 Marissa arrived, which was a whole other story. She was attentive and respectful and apologetic about the whole situation. At this point you just want to be heard. She offered us a key card to use the restroom and some water (which hadn't happened before believe it or not). Marissa scrambled around to try and get us a room asap and a couple hours later we got it.

Our check-in experience was with Janeth and was smooth. She was very nice and respectful.

Two great receptionists, two terrible ones and thanks to that unfortunately we won't be going back. I hope this helps to evaluate the people that are on night shifts.