Front loaders dropping loads of dirt and gravel to enhance beach access was noisy. The access ramp was being rebuilt. Parking garage was limited to about 50 cars and a very tight squeeze but charged a high fee to use it. Only one elevator as working and limited to 4 patrons at a time (This was during spring break)
Thank you for taking the time to share your feedback. We appreciate your comments, and we apologize for not meeting your expectations. We encourage you to come back and give us a chance to provide you with the type of service we are normally known for delivering.
Barbara Romano
General Manager
One of the elevators was broken causing long delays on the elevator. They were extremely hot, same with the bathroom- no ventilation. Hallways reeked of weed. Lock and chain on gate to beach during “closed” hours. Staff was ok. I wouldn’t stay here again, even though it wasn’t crazy expensive.
Michelle, thank you for taking the time to evaluate your time with us. While we are pleased to see your overall rating and know that you had a satisfactory visit, we are sorry to read your specific comments about the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it appropriately. We also extend our apologies for the inconvenience caused by our elevator service and the issue with regard to venitaltion in your bathroom. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope you will change your mind and allow us an opportunity to redeem ourselves.
Barbara Romano
General Manager
Front desk took hours to follow-up on anything. The coffee bar and restaurant both have very limited hours and weren't even open during their posted hours. The poolside bar took over an hour for a small pizza and 2 drinks even though there were only 2 people with a total order of 2 frozen drinks and 2 beers ahead of us. Guess there's no reason to hustle when the gratuity is automatically added to the bill. The rooms were very nice, clean and spacious. If this place improved it's customer service, it would easily be above average for the price point. Instead, it is below average even for the price point.
Thank you for sharing your experience at our hotel. While we are glad you liked our clean and spacious accommodations, we regret the inconvenience you experienced during your stay. Our number one priority is to make sure you receive outstanding service from our team, and we are very sorry we did not meet your expectations. We appreciate your feedback and will address your concern appropriately. It was a pleasure hosting your visit, and we hope you will give us another chance to make a better impression.
Barbara Romano,
General Manager
Overall, we had a great stay! We stayed in a king suite. Although this room had a terrible view that looked directly at the building next door, it was conveniently located on ground level just down from the door that accessed the pool and beach, which was very convenient. The room itself was spacious, bed was comfortable, water pressure was good, and the AC worked. We arrived at noon and were told we couldn’t check in until 4pm. They gave us room keys and we were able to change, check our bags with concierge and head to the beach until check in.
We tried to upgrade to an ocean view room and was told the day before check in we could do so, we got there and they told us we could not, but could check the next day for availability and upgrade for $35 extra per day. So, the next day we checked with the front desk who said there were rooms available, but it would be $75 extra a day. Unsure of why we were told different rates, but at that rate we decided to stay in our current room.
There was no room service during our 6 day stay, but we knew that as at check in there was a posted note that said this. We were able to get extra towels, toilet paper etc. if we needed from the front desk.
The pool bar had good food and customer service, we were always able to get towels. The beach and boardwalk were right there, which was awesome. We were easily able to walk everywhere. We did use the free trolley one day to get closer to south beach, although I recommend catching an inexpensive Uber. The trolley was crowded and not really worth the wait, in my opinion. We also walked the beach to the tip of south beach pier, took about 45 minutes and was enjoyable.
Location was great, the beach was awesome and we don’t have much to complain about. The price was good, the place was clean and we would come back again!
Thanks for the pleasant stay!
Thank you for the kind review of Best Western Atlantic Beach Resort. We are glad we met your expectations for a pleasant visit and you liked many aspects of your stay. However, we regret any inconvenience caused. We appreciate your feedback and look forward to hosting you again in Miami.
Barbara Romano
General Manager
Great value , gorgeous rooms with balcony with expansive views of the ocean in a more quiet area of South Beach . Amenities are lacking but they are all over within walking distance of the hotel. It’s my new go to in South Beach.
Thank you for choosing Best Western Atlantic Beach Resort and for your terrific review of our hotel! We are delighted you enjoyed our convenient location and amazing views from your room. Also, it is nice to know you found us to be a great value. We appreciate you being our guest, and we look forward to your next visit with us.
Barbara Romano
General Manager
