It was dirty, old, run down, stank of cannabis everywhere. I didn’t feel safe in there. The bed sheets were filthy and the bed felt damp. The carpets in the hotel were threadbare. Do not stay here. The breakfast tasted like cardboard @ $29 each
Vicky, we regret to hear of your experience and sincerely apologize for any discomfort caused. While we maintain our facilities with dedication and routine checks, it seems we fell notably short during your stay. We take cleanliness very seriously and can assure you this doesn't reflect our usual standard. We understand your concerns about room fragrance and are addressing this matter immediately. For breakfast quality, we're taking your feedback on board for continuous improvement. It would be great to get another opportunity to restore your confidence in our hotel offerings.
Went there for New Year’s Eve at bayside.
Location is for sure perfect as it is located opposite the bayside.
Hotel is very basic and too much expensive.
Value and price is in miss balance.
Breakfast is too expensive and bad.
Only worth for the money if you need the location.
Thank you for taking the time to share your experience. It's great to hear that you found the location to be ideal for your New Year's Eve celebrations. However, it's disappointing to learn that other aspects of your stay didn't meet your expectations. We appreciate your comments on the pricing and breakfast offering - they provide us with areas to refine. Whether you are seeking to enjoy the surrounding area or in need of comfort and convenience, we hope to deliver value in all aspects of your visit in the future.
The place is a DUMP! Needs to be torn down!
Rooms were discusting need to be updated. Elevators were very slow. Woke up to false fire alarm, front desk didn't know why it was going off. The only good thing is, itt's across the street from Bayside & close to the port of Miami. That's about it.
timaK4221YV, it's concerning to hear about the issues you encountered during your stay. We aim to ensure our facilities are well-kept and comfortable, and it appears we fell short in this instance. We understand your remarks regarding the elevators and are looking into the alarm incident you mentioned. On the other hand, we're glad to hear you appreciated our prime location near Bayside and the port. Your feedback is a valuable tool for making improvements. Thank you.
We just needed a night in Miami before our cruise. Exactly what this is. Beds are uncomfortable, rust was showing through paint in the bathroom. The location is the best thing about this place. You will still need to UBER or shuttle to the port.
Casualtraveler2015, it's regrettable to hear that certain aspects of your stay didn't meet your expectations. Our guest's comfort is a priority and we're sincerely sorry that you experienced discomfort with the beds. Regarding the bathroom condition, we duly note your feedback and are committed to continuous improvement. We're pleased that you appreciated the convenience of our location and we hope for another chance to improve your overall impression.
Stayed 2 nights in November, as long as you have low expectations, this property will meet them. Arrived at midnight, it took the front desk person an hour and after two encounters to tell me she can’t access a crib for the baby, “only available from engineering after 7:00 am”. She seemed to be the only one on duty.
Like other posters, the rooms are tired, thin walls to hear your neighbour, and can only be updated with a full gut and reno. The only benefit is location, close to cruise port in Miami.
Had breakfast included in room rate, choice of 2 eggs/meat/toast/coffee or pancakes or the buffet which was sparse in other than packaged goods. Had the cooked to order eggs, service fast and friendly.
Would not stay again as there is no value in staying here.
My thoughts are this property will undergo a full renovation at some point, re-open under the Marriott chain banner and perhaps the owners will make that announcement. This will remove the need of hotel staff responding to comments made by travellers that their concerns may be considered for future changes in policy or service standards. It is perhaps a waste of verbage to even respond knowing that nothing will happen.
When I got my Marriott CC statement for staying here, there was additional credit for staying at Marriott properties, this property was included, but you book it under IHG. No signage on hotel would explain a transition from one brand to another. Maybe the owners will announce a complete renovation of this property.
Dear Ken.
Thank you for having stayed in our hotel recently. We sincerely regret the experience you have described and would appreciate an opportunity to “recover” your trust in us. Please contact me at mayra.camacho@aimbridge.com so we can discuss this further. Your valued input is greatly appreciated. Our management team will assure this type of issue has been resolved and doesn't repeat to any guest. Hope we have the opportunity to have you back and show you the true value of our service. Once again, sorry for any inconvenience this might cause you.
