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csc0tta

Great place for us to crash after a long flight, very clean, pillows were a little cheap but quality and SUPER clean

Reviewed May 3, 2022
I would recommend this place. We crashed here after our red eye flight. I’m usually picky but this place was clean, friendly, convenient, and well priced. Was super impressed with the cleanliness of it, just wish the pillows were a bit better or had more
Date of stay: April 2022
Value
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Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this review
Responded May 7, 2022
First of all, we want to express our gratitude for having you stayed at Park Royal Orlando, reading your positive comment motivate us to keep working hard to improve every day. Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.

Kind regards,
Front Desk
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 27, 2022

If you just go to sleep I gest is OK but not to have a family trip and the cleanest I wast in poor condition I think I be in holiday in and wast cleanness then the park royal and wast missing dinning set

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rafael5150062
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded April 27, 2022

Thank you for your review. It was a pleasure to welcome you at Park Royal Orlando. Our mission is to make your stay as pleasant as possible.

Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.

Best Regards,
Front Desk.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 17, 2022

There was allot of noise over night
Couldn't get any sleep found hair in the shower front desk check in was horrible no greetings straight to the deposit and they write you credit card info down on a separate peice of paper not very secure.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mperro664492
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded April 19, 2022

Hello, It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology. As of today that employee is no longer with us. Again that type of behavior is not acceptable and we trust you will give us another chance. We also addressed your concerns and findings with the head housekeeping. Once again we apologize for the inconvenience.

Guest Services
Park Royal Orlando

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Reviewed April 12, 2022

The ladies at the front desk were awesome. Check-in was easy If there was a problem they took care of it. The was very clean. Due to shortage of staff house cleaning was not every day. However, they let you know upfront at check-in and if you need something let them know. The is close to restaurants, grocery stores and Silver Spur Area.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jrbrady757
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded April 13, 2022

Thank you for your feedback! It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us.

Also, it’s fantastic to hear you were happy with our friendly staff. We love to hear when our guests’ have a wonderful experience with us. We hope to see you soon!

Kind regards,

Front Desk

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Reviewed April 12, 2022

Every single staff member we came in contact with was extremly friendly and helpful From the front desk for check in and check out to the cleaning staff. The rooms were very clean, the pool and playground was awesome the kids loved it. The bed were comfortable and the price alone was so affordable! This was a great stay and we look forward to booking again!!!!

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ohsojoy2233
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded April 13, 2022

This is great! We appreciate you staying with us at our hotel! We look forward to your next visit to make your stay even more pleasant and memorable.
Kind regards,
Front Desk

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Reviewed April 6, 2022

Our home was being renovated due to lousy management, and the staff at the Park Royal Orlando hotel were welcoming, understanding, and empathetic. If I were in need of another hotel stay, I will definitely pick the Park Royal Orlando hotel to stay in again.

Date of stay: March 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank juanmnavedo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded April 8, 2022

First of all, we want to express our gratitude for having you stayed at Park Royal Orlando, reading your positive comments motivate us to keep working hard to improve every day. It will be a pleasure to host your next stay in the future. You can be sure that it will be another stay to remember.

Best Regards,
Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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