Disappointed, terrible service, we were given a room that hadn’t been cleaned, we requested a cleaning but told it would be 2 days, so we took out dirty linens and towels and requested clean one for temporary. We then had to make up our own beds and towels….
Coffee pot was broken, had to request a new one, then cleaning staff never showed up as promised on Monday @10 am, so we called and they showed no record of cleaning booking, told us it want due until a 2nd week began, and we explained it hadn’t been cleaned before we moved in. Now both in house phones are dead and the IT dept has no idea when they will be fixed. Since arriving on Saturday the main water park has closed its main pool early every day. Our son was in another room and their oven door fell off, and they waited until 1030 at night to have it fixed, also their dishwasher has never worked. This is our 2nd stay and we have always had problems , the last time the internet did not work as well, they gave us compensation vouchers to use in the local businesses that they reused to honour. This time internet is up and down continually sighting us out. If you are planning to buy a time share due your due diligence before spending the money, this could be a great resort but management doesn’t seem to care.

As Westgate Owners, we love our home resort! The town center has so much to offer. We always enjoy our stays here. Everyone is always so welcoming. We stayed in the 5000 building and our unit was beautiful and very clean. We can’t wait to return!

I truly was enjoying my stay. Since it was going to be a brief extended weekend stay, I mapped out a relaxing but fun filled itinerary. We are celebrating my son's birthday. Today, Saturday is our last day here. We had a full day yesterday so the plan was to sleep in and relax before a super early departure. That plan went out the window when the shrill ring of the phone woke us up. I was so startled I couldn't go back to sleep. My son saw how upset I was and went to speak with the caller and his manager. They were unapologetic and passive aggressive. Immaturely making faces, they simply stated, it was just their policy. Since we weren't interested in taking a tour, there was nothing they could do. We should've put our phone on do not disturb. As if we should've expected this intrusion that stole over 3 hours of sleep and relaxation. This is unacceptable, but I guess if they're not making money or a sale, we're not important and it's ok to hijack our vacation. In the end, a single serving of tacos was given to "apologize". This does not make up for anything. So heads up if you don't want to be woke up and strong armed into a sales presentation, put your phone on do not disturb. It's a shame the sales team completely changed our amazing vibe to meh. When my family, friends and colleagues ask about Westgate Town Center, I'll have to suggest someplace else. As a owner of two other properties, I would not consider purchasing or staying here in the future. I am deeply disappointed.