I've travelled internationally for five decades, and i've stayed in fleabags all over the world, including one hotel in Kowloon where the sink fell off the wall. But the Neptune Hollywood Beach Hotel wins the booby prize of worst hotel experience of all my hotel stays.

it is Saturday morning January 29th, 2022. The temperature outside is 48 degrees, predicted to drop to a record low below freezing temps Saturday Night, and my Neptune Hotel Room has not had HOT water for 18 hours. It was cut off by the Gas Company on Friday according to management. According to "the Voice" on the hotel phone (no hotel office to go to to complain), management is "trying" to get the gas cut back on. Yay?

And as an aside, the AC unit in the room does NOT have heat strips in the air handler, so it blows cold air, and only cold air. The "heat' switch on the thermostat is just a bad joke. Thanks to having an (electric) oven in the room to provide some heat, until the power company shuts off the juice.

You will never see a hotel employee at the Neptune. You make the reservation on-line, you are directed by text to make payments for the room online, you recieved texts for the room lock code, you open a lockbox in the room for the parking pass, you text for towels and sheets and TP when needed, no daily service at all. The new norm for COVID Hotel Management. No real person to complain to, just a phone number to an unknown location, and a detached voice, unless the call goes straight to voicemail, which is full (wonder why?)

Emergency notification observation; When i moved to Florida in 2004, there was a Hurricane watch. There was a hotel phone in the room in which i stayed. When the emergency planners decided to evacuate the coastal hotels, i received a call from the hotel management of that evacuation on the hotel phone. Segueway to today, no hotel phone in the room, no guest services desk at the property; who the hotel management gonna call before they flee for THEIR life from storms and Tsunamis?

Ok, to sum up, guest services is just a hit or miss as to whether you can put a call through to receive needed services; management seems to have issues keeping this place a going concern with the local utility companies; and it's damn cold in a cold water flat in the winter with no hot water or heat, even at the Neptune "Luxury" Hotel in Hollywood Florida. A cold water flat with no rent control, overnight prices decided by daily Wall Street bids.

To Do list from TA questions: is this hotel quiet? like being inside a bass drum. Built with one block thickness cement walls and no insulation, you hear every hootenany car driver with holes in their exhaust a $1000 stereo system and a need to "Floor it!" on North Surf Road at 1 am. Every garbage truck at 6am unloading the dumpsters and beep beep backuping, every drunken reveler group wandering the streets at night, and every set of Samsonite wheels scraping along rough hotel walks as guests check in/out 24/7, as well as their converstations verbatim at 3 am through the paper thin walls.

A regular Shangri-La.

Neptune used to be a great place. Room was filled with mold. The minute you walk in you could smell it. It was all over the venting of the bathroom and the bathroom shower did not work. The rental company is not helpful at all. Will never stay there again.

This place ruined our vacation. It was so bad we wouldn't stay here. We were booked in room 114. It is located on a street back from the beach in not the best looking location. Upon entering the front door was rusted and you could tell it had been kicked in a time or two. The smell inside was horrible. Just a musty molded smell. The furniture and rug looked like something from the 60s as did the kitchen sink. The 3/4 bathroom was so small u couldn't turn around and the sink was held up with zip ties. The full bathroom although bigger in size was terribly outdated. The tub was only big enough for a child and the toilet was not bolted to the floor. All the blinds were broken and u could see inside the bathroom window from outside. There was also no fire alarms in the room. There was no one on site to assist us and after contacting the property owner their solution was to bring us air fresheners the following morning. By this time I was so nauseous by the smell that we left and had an incredibly hard time finding other accommodations. After numerous emails and contact from my bank we were reimbursed half of our money which still is not sufficient. This place should be ashamed taking peoples money for this dump. The pictures are extremely photo shopped and look nothing like what you are paying for. I never leave bad reviews but I would hate for someone else's vacation to be ruined like ours was by booking here.