The average score of 3.5 of 5 is about right. This property has some excellent features, and several that fall well short of excellent.

There are two basic qualities in this property’s favor. First is the location: it’s one short block from the historic center of town. The setting is also a plus. The grounds are quite lovely, with flowering plants, fruit trees, and an expansive pool area. The best feature of our room was the patio overlooking the pool area.

If only the operators paid as much attention to the furnishings as they did to the vegetation! Our room was functional (lots of drawers and shelves, adequate seating and outlets) but dark and dreary. The heavy wood furniture was not attractive, not up to date, and looked downright weird in a desert resort. No homage to mid-century modernism here! The wi-fi was awful: slow and intermittent. I generally had to tether my tablets to my cell phone to be able to use them.

The service could be best be described as perfunctory. I experienced no negative interactions, but got the distinct impression the staff does not enjoy their jobs. I’ve never previously stayed at a U.S, property for four days where not a single staff member said hello. American Airlines provided more welcoming treatment to me as a coach passenger.

If you have the budget, there are much more stylish and comfortable properties nearby. Nevertheless, because this was an adequate value for the price we paid, and Trip Advisor does not permit reviews to have half-dots I gave this a four dot rating.

This hotel is likely the worst hotel I’ve stayed in as an adult.

For starters, $400 a night, we got a room with no wifi- this was not mentioned to us when we got the room and it would have been a deal breaker in getting the room in the first place because I’m from Canada and need edifice connect and my friend has business meetings throughout the week. They offered us a room that was much smaller with only one bed and with a street view if we wanted wifi. Only the rooms that we close to the lobby have wifi!? This should be stated on the booking website that the queen rooms with a pool view do not have wifi.

The overalll cleanliness of the hotel was also lacking. The carpets felt gross to stand on. They were industrial grade and felt matted down- there is no way they’ve ever been cleaned. The doors of the bathroom had marks all over it, our sofa was broken- the cushions caved straight into the middle (I don’t even want to think of what made the cushions sink into the centre that way). The pool had so much dirt and sand at the bottom. There was a general lack of care in this hotel and it felt like a gross budget motel.

The decor was straight out of 1985. Nothing has been updated. Shabby brown carpets, ceiling fan from the 80s, broken plywood bathroom door- also from the 80s. The lamps, mirrors and sofa looked like stuff you’d find at a garage sale or beside a dumpster.

The service was also disorganized. I was witness to a scene where a man was asking where his airport shuttle was (it seemed like he had asked that they organize one at the front desk in advance). They didn’t follow through and it seemed that his wife and him were about to miss their flight because they couldn’t find a replacement driver or a taxi for him.

For the amount of money we paid, I’m shocked at how neglected this hotel felt.

I’ve given the hotel a 2 star because of the location, the maintenance of the garden, and the spaciousness of our room but we really regret not having stayed at the Suguaro- or anywhere else for that matter.

Do NOT stay here for the money.

We enjoyed every aspect of our stay including the location, cleanliness, staff helpfulness, and overall aesthetics.
Very relaxing and enjoyable stay.
We will certainly stay here again and also recommend to to others.