Palm Canyon Resort
2800 S Palm Canyon Dr, Palm Springs, Greater Palm Springs, CA 92264-9337
Full view
View all photos(968)968
Room & Suite (400)
Videos (1)
View prices for your travel dates
Fully refundable before Mon, Jul 22
C$190
Get rewarded with One Key
C$197
Fully refundable before Fri, Aug 2
C$220
C$129
Did you already book this hotel?
About
3.5
#14 of 20 resorts in Palm SpringsLocation
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travellers visiting Palm Springs, Palm Canyon Resort & Spa is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great attractions, Palm Canyon Resort & Spa makes it easy to enjoy the best of Palm Springs.
The rooms offer a flat screen TV, a refrigerator, and a kitchenette, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Palm Canyon Resort Spa features a concierge. In addition, as a valued Palm Canyon Hotel guest, you can enjoy a pool and a poolside bar that are available on-site.
Close to some of Palm Springs' most popular landmarks, such as Palm Springs Walk of Stars (2.9 km) and VillageFest (4.2 km), Palm Canyon Resort is a great destination for tourists.
During your visit, be sure to check out one of Palm Springs' popular oyster restaurants such as Melvyn's Restaurant & Lounge, Spencer's Restaurant, and Purple Room Supper Club, all a short distance from Palm Canyon Resort.
Palm Springs is also known for some great parks, including Agua Caliente Indian Canyons, Ruth Hardy Park, and Demuth Park, which are not too far from Palm Canyon Resort & Spa.
Palm Canyon Resort & Spa is sure to make your visit to Palm Springs one worth remembering.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Business Centre with Internet Access
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Poolside bar
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Private balcony
Iron
Kitchenette
Dishwasher
Microwave
Refrigerator
Flatscreen TV
Kitchenware
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
Location
2800 S Palm Canyon Dr, Palm Springs, Greater Palm Springs, CA 92264-9337
Getting there
Palm Springs Municipal Airport
6.2 km•
See all flights
Rental Cars
495 Restaurants
within 10 kilometers
Reviews
3.5
1,193 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Palm Canyon Resort has received mixed feedback, with many guests suggesting the atmosphere feels outdated due to old furniture and worn decor. While some appreciate the hotel's location for its proximity to amenities, others lament its distance from dining and attractions. Cleanliness is generally well-regarded, though the aging design is a common critique.
Opinions on service vary, ranging from commendations of friendliness to frustrations over disorganization. Room conditions are often a point of contention, with calls for modernization. The pool area, despite being spacious, has guests hoping for more seating and updated amenities.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
1,193Review73Q+A100Room tips
Traveller rating
- 242
- 372
- 270
- 162
- 147
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Recently stayed here February 2020. The staff were very friendly. The pool and hot tubs were very nice as was the pool deck area to sit poolside. Definitely is a great choice if you are looking to relax in the sun and have a nice pool to enjoy.
Room was clean and had a kitchen with lots of stuff to use which was a bonus. The room was very quiet and spacious. The only bad thing about the room is we noticed the bathroom seemed to have a sewage smell every time we entered the room and it had been hot. It however would become unnoticeable after a couple minutes so we did not bring it to the attention of the hotel as it was not a big deal. Room was not cleaned the 3 days we were there but we did not make a special request for a clean so I guess this is standard here.
Location wise it was walking distance to some hikes and walking to downtown takes about 45 minutes if you are brisk walking. You definitely need to rent a car or use Uber if you are hoping to do activities outside the hotel.
Room was clean and had a kitchen with lots of stuff to use which was a bonus. The room was very quiet and spacious. The only bad thing about the room is we noticed the bathroom seemed to have a sewage smell every time we entered the room and it had been hot. It however would become unnoticeable after a couple minutes so we did not bring it to the attention of the hotel as it was not a big deal. Room was not cleaned the 3 days we were there but we did not make a special request for a clean so I guess this is standard here.
Location wise it was walking distance to some hikes and walking to downtown takes about 45 minutes if you are brisk walking. You definitely need to rent a car or use Uber if you are hoping to do activities outside the hotel.
Read more
Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Palm Canyon Resort
Responded Feb 18, 2020
Thank you for your great review! We appreciate the feedback as it allows us to address any issues. We hope you return in the future! -GP
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort is in a residential neighborhood near apartment buildings, well away from the noise of downtown. Contrary to the experiences some others have had, our room was clean, quiet, comfortable, and in good condition. Furnishings are good quality, although the cabinets are low end, and the shower surround is plastic, not tile. Parking was available under the building – a much bigger deal in July than in January. So overall, a good experience.
Staff were friendly, but despite being “eligible” for early check-in by virtue of our ownership status, our room was not ready when we arrived around 4:30. Eventually, about 5:30, we were offered another room, which we accepted.
Access to the bedroom requires walking through the vanity area – not what is on the floorplan on the Diamond site. That’s not a problem, but it seems odd. Light switches are in unexpected locations – likely reflecting the building’s history.
We foolishly accepted the offer for an “owner update,” which was not an update at all but another pitch to buy more points. I don’t know why timeshare companies don’t realize that they consistently leave a bad taste when they help owners understand that what we thought we bought is not what we own. And it certainly makes no sense to tell me that I “must” buy enough points to earn “gold” status. I “must” not do anything: Everything in life is a choice – including what I tell my friends about how happy – or not – I am with Diamond.
Staff were friendly, but despite being “eligible” for early check-in by virtue of our ownership status, our room was not ready when we arrived around 4:30. Eventually, about 5:30, we were offered another room, which we accepted.
Access to the bedroom requires walking through the vanity area – not what is on the floorplan on the Diamond site. That’s not a problem, but it seems odd. Light switches are in unexpected locations – likely reflecting the building’s history.
We foolishly accepted the offer for an “owner update,” which was not an update at all but another pitch to buy more points. I don’t know why timeshare companies don’t realize that they consistently leave a bad taste when they help owners understand that what we thought we bought is not what we own. And it certainly makes no sense to tell me that I “must” buy enough points to earn “gold” status. I “must” not do anything: Everything in life is a choice – including what I tell my friends about how happy – or not – I am with Diamond.
Read more
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Palm Canyon Resort
Responded Jan 22, 2020
Thank you for your review, Bruce! We appreciate the feedback and will keep it in mind as we work on improvements with our team. -GP
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I've been an owner about 25 years. The pool area is one of my happy places. The rooms show some age but if you're there with your family and want to cook meals and also not worry about the kids destroying things, you'll be fine (brown carpet, brown couch). I think each room has a view of mountains and/or pool. The pool/area has been well maintained over the years, with a great pool, slide and lifeguard for the kids. You don't have to be one of the beautiful people to enjoy this resort..
Read more
Review collected in partnership with this hotel
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patsy C, Guest Services / Front Office at Palm Canyon Resort
Responded Mar 31, 2023
We are glad you had a great stay; we are looking forward to seeing you again at Palm Canyon Resort!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We had a two bedroom unit with 1 bathroom. The tub was HUGE! The kitchen was quite large as was the dining room/living room area with a nice balcony (overlooking the street). The second bedroom did not have a closet, so we shared the master bedroom closet. Not really a big deal if you are family.
Read more
Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercadez Butcher, Guest Services / Front Office at Palm Canyon Resort
Responded Feb 4, 2024
First and foremost, thank you for choosing Palm Canyon Resort as your vacation destination. We are currently remodeling our rooms and Canyon will be done in March. Thank you for your feedback and we hope you give us another opportunity to create the experience you deserve. Resort Operations Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’re currently in a long term RV site and after a bit of settling in one can easily sense the effects of poor management compiled with deferred maintenance. Hotel roofs covered with aged shredded black plastic, loose boardwalk planking is just a start.
The laundry room has no security in effect so that local residents wash their work clothes in machines you’re waiting for. Some of the machines have been broken for months. The men’s bathhouse and toilet receives the most minimal WEEKLY cleaning. The RV sites are never inspected or cleaned when campers pull out. The list goes on and on....
I would recommend this resort only for very short term weekend visits and best if you use your own camper washroom.
The laundry room has no security in effect so that local residents wash their work clothes in machines you’re waiting for. Some of the machines have been broken for months. The men’s bathhouse and toilet receives the most minimal WEEKLY cleaning. The RV sites are never inspected or cleaned when campers pull out. The list goes on and on....
I would recommend this resort only for very short term weekend visits and best if you use your own camper washroom.
Read more
Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Palm Canyon Resort
Responded Mar 13, 2020
Thank you for your feedback. We will keep your comments in mind as we work on improvements. -GP
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was disappointed with lack of activities available. The gym only allowed 1 person at a time even though we were a family. Online pictures show activity room with 2 pool tables. But when we asked to use it, they said they had remodeled and removed them. Don't advertise what is not there. The pool was beautiful but by reservation only. Full most of the time. Brochures of places to go was located in a drawer behind the front desk. Not available unless you asked. The room was large enough to hold family, but the second bedroom had no closet so had to put clothes on floor. Fully usable kitchen was a plus. They did not mention resort fees and $300 deposit until time to check in even though room was prepaid. Phone signals were very bad and I have Verizon. No secure WiFi.
Read more
Date of stay: March 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond Resorts, General Manager at Palm Canyon Resort
Responded Mar 22, 2021
Thank you for letting us know about your recent stay with us. We appreciate your constructive feedback as it helps us take the necessary actions to ensure all guests enjoy a home away from home experience during their time with us. Kind regards. -GP
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was spacious and the bed was comfortable. Kitchen was well stocked with appliances/utensils. The décor is dated and the shower is cramped. The service personnel are not very friendly or helpful and they did not offer to do any housekeeping even though we were there for a full week. We called for a vacuum and the guy that brought it said he would stand in the hall and wait while I vacuumed because he could not leave it with me. (Why do I have to vacuum on vacation?) I know the service industry took a hit post Covid but service was at a bare minimum which is not what I want when I book a resort vacation.
We learned after check in that the water slides and the kids pool (whole reason we booked this resort) were closing for maintenance for the majority of our stay and after talking with several time share owners at the pool area we found out that the slides are often closed so CHECK BEFORE YOU BOOK if this is a selling feature to you.
Food from the on site restaurant was good but they don't open until 9am (late for breakfast if you have kids) and they close early so plan ahead for dinner.
Overall was not impressed and would not pay to stay again.
We learned after check in that the water slides and the kids pool (whole reason we booked this resort) were closing for maintenance for the majority of our stay and after talking with several time share owners at the pool area we found out that the slides are often closed so CHECK BEFORE YOU BOOK if this is a selling feature to you.
Food from the on site restaurant was good but they don't open until 9am (late for breakfast if you have kids) and they close early so plan ahead for dinner.
Overall was not impressed and would not pay to stay again.
Read more
Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephen Ridder, Other at Palm Canyon Resort
Responded Oct 25, 2022
We're sorry to hear your stay was less than satisfactory. We are taking steps to update our resort as well as our accommodations for our guests. I apologize for the lack of service you experienced, it is our goal to give every guest quality guest service from all departments across the resort. We greatly appreciate your feedback!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All I've done so far is just make nonrefundable reservation based on misleading advertising. They boast about this big beautiful pool with waterslides for the kids. What they don't tell you is that they close the pool down at 5:00 (late afternoon) while its still 110 degrees out. They claim its due to Corvid but that's not true. All the other hotels in the area close the pools at 10 in the summer. The pool is the reason I'm bringing the kids. I called within 20 minutes of making the reservation after learning about this ridiculous policy and they won't cancel. This is a clear case of false and misleading advertising, I cant wait to write a full review after our stay
Read more
Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond Resorts, Other at Palm Canyon Resort
Responded Jul 18, 2021
Hello Jeff, we regret to hear about your change of mind. If you are still needing assistance with your reservation, please email us at CustomerServiceSM@diamondresorts.com. Thank you. -HN
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room was in the Palms building. Had a nice view of the golf course. Upon check in, the bathroom had food on the floor, the toilet had a horror story left behind in it, and there was a wad of toilet paper frozen in the freezer. The carpet had rips in it or rows of missing threads and the bathroom had cracks in the surround reminding me of a seedy motel. The hallway carpet had huge questionable stains that we avoided stepping on coming and going from the elevator. The pools were great with the exception of the butt floss that seemed to grace every female with a huge buttocks. The food and smoothies ordered from the Splash Bar, (poolside), was delicious although more expensive now. They do not allow you to charge to your room so make sure you carry your id and credit card or cash if you are going to order beverages or food. Hopefully HGVC will do a better job than Diamond did, on maintaining this resort as it has always been one of my favorites in the past.
Read more
Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercadez Butcher, Guest Services / Front Office at Palm Canyon Resort
Responded Jul 17, 2023
I'm sorry your stay didn't go as planned; did you inform the front desk of any of these issues. I hope you will give us another chance in the future after our remodel is done. Thank you for the review.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anyone that’s been to Palm Springs ( I go quite frequently) knows most hotels greet you first with valet assisting with your bags and then the front desk with complementary wine or water well don’t expect that here! The front desk service is horrible very unwelcoming! I guess I should’ve known it was gonna be a bad experience when my smile was met with something short of an eye roll... it’s as if helping me was so inconvenient or even a burden! Also they have no bell service so had to unload and take all our bags to our suite on my own! They have no valet parking!! I mean come on even the mall has valet!!! Only one car per room even though we had a 2 bedroom suite so my husband had to park on the street. The only upside was the heated pool and the poolside bar other than that nothing special. I will most definitely NOT be staying there again on my next trip out to Palm Springs!
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Palm Canyon Resort
Responded Jan 28, 2020
Thank you for your feedback. -GP
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, unfortunately we don't offer daily passes. The pool is for exclusive use of our guests. We hope this answers your question, have a great day!.
When I was there in June a member of the staff when asked about the remodel stated, That only a soft remodel of the rooms is slated.
In hotel speak that's new linens, and the worst carpets. HGV will piecemeal it until they find a buyer for the property. Then demand the new buyer bring it up to slandered.
You have to be 18 years old.
Yes they are. And if you forget yours at home they sell some at the activities desk
No, we have done 3 kids more than once! No problem
…
"The pool gets crowed early, grab some lounge chairs. Be aware if using a timeshare exchange, there is a $30 per day resort fee + tax."Read full review
…
PRICE RANGE
C$184 - C$250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palm canyon hotel palm springs, palm canyon resort and spa, palm canyon resort & spa, palm canyon resort palm springs
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Springs
NUMBER OF ROOMS
192
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingPalm Canyon Resort - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Palm Canyon Resort
Which popular attractions are close to Palm Canyon Resort?
Nearby attractions include Escape Room Palm Springs (7.9 km), Brandini Toffee (4.5 km), and Social Cycle (3.4 km).
What are some of the property amenities at Palm Canyon Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palm Canyon Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Palm Canyon Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Palm Canyon Resort?
Conveniently located restaurants include Great Shakes, Purple Room Supper Club, and The Sandwich Spot.
Are there opportunities to exercise at Palm Canyon Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Palm Canyon Resort?
Yes, laundry service and self serve laundry are offered to guests.
Does Palm Canyon Resort offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Palm Canyon Resort?
Many travellers enjoy visiting Indian Canyons (3.5 km), Village Green Heritage Center (4.3 km), and McCallum Adobe (4.3 km).
Does Palm Canyon Resort have any great views?
Yes, guests often enjoy the mountain view available here.