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About
3.5
#10 of 20 resorts in Palm Springs
Location
Cleanliness
Service
Value
The Palm Mountain Resort & Spa is an award-winning oasis in the heart of downtown Palm Springs, just 1 block from famed Palm Canyon Drive. Located just footsteps from all there is to see and do in downtown Palm Springs, the Palm Mountain is a short stroll to the Desert Art Museum, 40+ popular restaurants, unique shops, boutiques, galleries and the Spa Casino. At the Palm Mountain, there is little need for car rental – when you can walk to it all. Palm Springs Airport is a quick 10-minute drive from the hotel, which provides complimentary airport shuttle service.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
Location
155 South Belardo, Palm Springs, Greater Palm Springs, CA 92262-6327
Palm Mountain Resort & Spa
805 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Palm Mountain Resort & Spa is nestled in a location that guests often celebrate for its proximity to local attractions, including shops and scenic spots. While opinions on the resort's value and service show some divergence, with concerns over pricing and check-in efficiency, the staff's friendliness and the range of amenities, such as the pool, typically receive positive remarks.
Accommodations are noted for their cleanliness and comfort, although there have been mentions of maintenance issues. The pool area is a vibrant hub of activity, though some guests suggest the overall atmosphere could be refreshed.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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pstThis hotel delivered for its convenient location next to downtown restaurants and shopping, as well as for its large pool area. Rooms vary considerably – we asked to switch our King Patio room first floor for the same-priced King Pool view – second floor – after seeing that the walled-in patio was adjacent to the main parking lot. The elevator wasn’t working, making it a bit of a struggle to bring up our luggage, but the pool view room was definitely worth changing for. Even though the pool was large enough, you really couldn’t have more than eight people at a time due to social distancing. During the mornings, there were few in the pool so that wasn’t a problem. The jacuzzi and spa were also closed. I asked that the manager to please waive the $19 per night resort fee which was supposedly for the use of pool towels and two bottles of water – and she did. Overall, still a good value and nice, central place to stay during the pandemic.
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Date of stay: November 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Boswell, General Manager at Palm Mountain Resort & Spa
Responded Nov 30, 2020
Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed, and I am pleased to hear that you enjoyed your stay & found our staff to be helpful. Thank you for taking the time to provide your feedback. Hope to see you again soon! Sincerely, Steve Boswell General Manager
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This place is beautiful! We didn't spend a lot of time in the room. But it was spacious and clean. The staff was very helpful (especially Tara) and there was plenty of steaming hot water in the shower. We would sight-see each morning and spend 3-4 hours each afternoon at the amazing pool. Early each evening before dinner we had drinks on our semi-private patio overlooking the pool and the exquisitely maintained grounds. Any pictures you've seen online don't do the place justice. It's nicer! After dinner we would sit by one of the outdoor fire pits. It was spring break and the town was packed. But this resort never felt crowded (even though we heard it was fully occupied) and the guests were pretty chill. We enjoyed several long conversations with people from all over the country. We would have given it a 5 of 5 rating if the rooms were more updated and the wifi was a little faster. Considering the ideal location and compared to neighboring resorts the nightly rate was a good value.
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Date of stay: March 2022
Value
Location
Service
Room Tip:Ask for a balcony or patio overlooking the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The location of this hotel is perfect for accessing downtown and being walking distance from museum, trails, restaurants, etc. The grounds are beautiful and pool area is better than most. But!... rooms are small, dark, and outdated.. Internet did not work the entire time we were there (5 days/4 nights). Desk staff was not helpful with this. Having to pay for a cup of coffee when the room plus amenity fee was over $300 a night is insulting and stupid. The beds were good but no choice of pillows and the bathroom was in serious need of upgrades. Shower just barely gives you enough water to get clean. Highly disappointed for the price paid. The name should not include 'resort', it is misleading as spa was closed... Maybe Palm Mount Motel w/Pool.
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip:Ask for pool view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Juarez, Guest Services / Front Office at Palm Mountain Resort & Spa
Responded Mar 31, 2022
Dear JeanP_M_13 Thank you very much for taking the time to share your experience and feedback on your recent stay with us. We are very grateful as each review allows us to improve our guest experience. While I am glad to read that you loved the our location with the short walking distance to hiking trails, restaurants, museums and everything there’s is to do in Downtown Palm Springs, I am very sorry to read that your stay did not live up to the high standard we set for ourselves here at Palm Mountain Resort and Spa. For this reason, I would like to speak with you personally regarding your experience. Please contact me directly at the resort to ensure that we do everything we can to make this right for you. Sincerely, General Manager
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UPDATE: I have previously stated that the chiller on the pool made the water too cold. They have come to their senses. We decided to visit again after being told that they keep the water at 85/86 degrees; the water was perfect. Ambient temp was mid-90s, so the pool felt wonderful. The pool area is beautiful.
I have read the negative reviews about the hotel itself. This is an old hotel done in the old style with patios or balconies and plantation shutters, even if it shows a little wear around the edges. Our room was clean, and the fridge and microwave make it convenient. The location cannot be beat. We park the car, and walk everywhere. If you are looking for a hotel with gray and white walls and stainless steel, then this is not the hotel for you.
My family has been coming to this hotel for decades and we cannot wait to return. We are grateful that the pool water is no longer reminiscent of an arctic river.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Boswell, General Manager at Palm Mountain Resort & Spa
Responded Jul 1, 2021
Thank you for choosing the Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating and the updated review. We truly appreciate our guest feedback, and hope we see you soon.. Sincerely Steven Boswell General Manager
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This is our 5th time visiting within a Westjet Vacations package and it seems that they will put you in the least desirable room if you book this way. Every other time we have had a nicely located room, but this time the explanation was that the more desirable rooms are not included and that you could upgrade but there are none available. If I look to book online there appear to be some available but the front desk is saying we can’t change rooms even if we pay a $20 upgrade per night. It would be nice if Westjet Vacations could also allow a premium to get a better room in their packages. Overall the property is similar to previous visits, but they do need to replace the chairs by the fire pit as they are falling apart and there are only about 3 cushions left for the approximately 15 seats.
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Date of stay: March 2020
Value
Rooms
Service
Room Tip:Confirm before booking. You will not get a good room with a package based on what I was told by...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wander04142085884, General Manager at Palm Mountain Resort & Spa
Responded Mar 31, 2020
Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and feedback. I had a chance to read the review that you recently completed, and I am concerned to hear about your experience with the front desk and your dissatisfaction with your room. I apologize as this is not the way we ever want our guests to feel after staying with us. We strive to create exceptional experiences and hope you'll give us another opportunity to better serve you in the future. Once again, my sincere apologies for the issues that you encountered during your stay. Please feel free to contact me direct at 760-325-1301 to discuss your concerns. I look forward to hearing from you. Sincerely, Steve Boswell General Manager
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We were so very disappointed and shocked at how worn and dated the rooms were. Tiny beds(full size). The first room we had was pool side. The door latch was so loose anyone could easily get in without effort, you could see light the entire length of the door jam. The refrigerator was missing all of the shelf bars so you can’t keep drinks there. It was very dirty, doors were extremely worn, bathroom door was a pocket door and bottom was all chewed up, you couldn’t even latch it. To top it off, we found roaches.
Called the front desk, they said they would move us to a VIP room…which was the only other one they had and happened to be right above our current room. So no longer pool side, which was what I wanted and paid for, and required us to use stairs that I had hoped to avoid. . The room was IDENTICAL to the one we had, just as dirty and worn. The door latch at least wasn’t so loose. However this one had areas of carpet lifting and one of the lamps had the bulb hanging by wires, which was a fire hazard. It also smelled terrible.
I paid up a bit expecting to get something better than a Motel 6 and it is much, much worse than you could imagine. I have stayed in many hotels and none that have ever been this bad, even for less than $100/night. The online photos lead you to believe these are clean, updated rooms which is extremely deceptive. Any updating is shoddy, no exaggeration. I found Cheetos and other garbage under one of the nightstands. You can tell they don’t vacuum well, and dusting, wiping furniture down is bare minimum.
I attempted to find another local hotel with no luck, none had all of the nights we needed available. They led me to believe they were fully booked so we made do. I spoke to management the 3rd and final night about my concerns and that I had hoped they would compensate us for the troubles. She offered us a credit for the $22 resort fee, and we could move rooms again. Why would we want to do that twice, especially when we knew we would end up with the same issues.
You see decent reviews which blows my mind. What are people comparing it to, what have their stays been like at other hotel to give anything better than a 2 star rating?
. I am adding what photos I took, but they should be enough to turn anyone away. Please take my experience and avoid this hotel.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Juarez, Guest Services / Front Office at Palm Mountain Resort & Spa
Responded Feb 11, 2022
Dear Ami W: Thank you very much for choosing to stay at Palm Mountain Resort & Spa on your most recent visit to Palm Springs—and thank you for taking the time to submit your review. We are very grateful for your feedback, as each review gives us the opportunity to improve our guest experience. To that end, there were several issues you raised in your review that were very concerning to me, and once again, I would like to offer my deepest apologies for this unacceptable experience. As mentioned in our conversation this morning, I assure you that we will inspect these rooms, and I will follow up with my staff to ensure that this does not happen again. Finally, thank you so much for allowing me to make this situation right for you. I look forward to the opportunity to welcome you back to experience the high standard of service and care we have become known for. Until then, best wishes and safe travels. Sincerely, Guest Service Manager
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Okay so this hotel is a 5 minute walk from the most popular street in Palm Springs, where everything is happening. The beds were ultra comfortable, the air conditioning was working and the water pressure in the showers were everything you dream of! We had a beautiful view of the pool which was just steps out of our balcony. The staff was very tentative!! I highly recommend this lovely hotel!
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Date of stay: May 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wander04142085884, General Manager at Palm Mountain Resort & Spa
Responded Mar 31, 2020
Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I am delighted to hear that you enjoyed your stay! And you are so right about our comfy beds, well equipped rooms & great location, right in the heart of Downtown Palm Springs! Thank you for your awesome feedback & for recommending us. Hope to see you again soon! Sincerely, Steve Boswell General Manager
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After I got done dusting our dark room and Clorox wiping down the bathroom, remote, air conditioner vents(which helped on the smell),etc. the room was tolerable. Brought our own pillows and a sheet which I used to cover the dirty cloth loveseat. All the furniture looks like they picked up at a garage sale and never cleaned. Our patio was dirty and very uninviting. The pool/hot tub/fire pit area lovely. Yes the umbrellas need some maintenance. The front desk clerks were friendly and helpful, but underlying feeling they knew the rooms were awful and on the defense just waiting…. And then at the end offer you a resort fee discount. Which should not exist since the spa is closed since Covid and the guest laundry facility closed till further notice??? The air conditioner in our room when running sounded like a small plane taking off. The room keys. What a joke. There for 4 nights and new keys each day needed. We kept them away from our phones but that was not the problem. New hardware would fix a very aging key system. Overall we enjoyed our stay because of the location and the fact we were hardly in our room, but to sleep. Pluses: Pool, location and free parking. Negatives: Dirty, dark and in major need of renovation of all rooms. A good deep clean of all rooms would help. And wipe clean bathroom pocket doors on every clean.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Juarez, Guest Services / Front Office at Palm Mountain Resort & Spa
Responded Mar 31, 2022
Dear Venture29465705338, Thank you very much for taking the time to submit your review and experience. We are very grateful as each review allows us to improve our guest experience. First, while I am glad to read your kind compliments about our team members being friendly, and that you enjoyed your stay because of our great location, I regret reading that your stay did not live up to the high standard we set for ourselves here at Palm Mountain Resort and Spa. Therefore, I would love to offer my deepest apology for this unacceptable experience. Also, I would like to discuss your experience in more detail with you. Would you please reach out to me at the hotel directly? I want to make sure that we make this right for you. I look forward to hearing from you. Sincerely, General Manager
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Location was A+, "everything" within a few blocks walk, the casino, restaurants, shops etc, Took a cab from the airport, roughly 2 miles for $20, including tip. Could have taken the shuttle but I didn't want to wait. Took the shuttle on the way back to the airport and it was very handy. Staff was A-, one counter dragon at reception could have used some polish but overall no real complaints there. Rooms: clean. TV: wide variety of channels. Being a pandemic trip I stayed in my room a lot and just vegged in front of the TV chilling in bed, which was a major reason for the trip, needed some R&R.
My few little gripes: A couple of more pillows and an extra blanket would have done wonders, but I changed the setting on the air/heat and was basically ok. Lousy shower head, really had to do a lot of rinsing to get all the soap off of me. All in all though, wouldn't hesitate to book again if I find myself in P.S. again.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Room Tip:Ground floor for sure.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Boswell, General Manager at Palm Mountain Resort & Spa
Responded Dec 30, 2020
Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. And you are so right about our A+ location, right in the heart of Downtown Palm Springs! However, I am so sorry to hear about the issues that you encountered. We hope you will have a better experience on your next visit. Thank you for taking the time to provide your helpful feedback. Hope to see you again soon! Sincerely, Steve Boswell General Manager
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We got a great deal on HotelTonight when our air bnb fell through. The pool is lovely; the hot tub is great. The beds were super comfortable. there was a microwave and mini refrigerator in our room and free parking. Our deck wasn't much, so we hung out at the pool and the lobby. I had to finish some work and the staff was great about giving me paper to print out what I needed. Wii fii wasn't so great in our room but it was great in the lobby area and at the pool. The best part of this hotel is the location; right in town and a walk to all the restaurants and shops. We enjoyed that and the pool area. the room was quiet although a lot of light seeped in from the wooden slats so I had to wear eye shades in order to sleep. Overall a great stay.
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Date of stay: December 2019
Value
Cleanliness
Service
Room Tip:get a room overlooking the pool; these seem nicer than the ones we stayed in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wander04142085884, General Manager at Palm Mountain Resort & Spa
Responded Jan 31, 2020
Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed, and I am pleased to hear that you had a great stay! And you are so right about our comfortable beds, great pool & terrific location! Right in the heart of Downtown Palm Springs! Thank you for taking the time to provide your great feedback. Hope to see you again soon! Sincerely, Steve Boswell General Manager
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There are more places to choose from in the Palm Springs area.
PRICE RANGE
C$191 - C$275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palm mountain hotel palm springs, palm mountain resort and spa
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Springs
NUMBER OF ROOMS
142
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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