We booked three identical rooms at the same time. However this hotel (Motel-6 should be more appropriate name, based on experience) charged us $127.41 extra for one of the rooms, we brought this to the attention of the front office, they told us that only a manager can fix it. We went to front office several times, until we could see a manager. Manager was the rudest person I have met in my recent memory, she told us point blank, "do what you want, this charge is not changing". This is just roadside robbery, I was expecting better from $300 a night stay.

The hotel room service did not come to service the room even after two requests. We had to reuse our towels on second day.

I agree with other guest comments. The hotel walls are paper thin, I could not go to sleep till 2 pm on night, because a TV was on till early morning in one of the rooms, two rooms away. I finally had to knock on that room. Any time someone knocks your neighbors door, you have to go check outside, because it feels like someone is knocking on your door, that is how poor the sound absorption is in this hotel.

The pictures online are deceiving, the beds seem much smaller than standard queen and king beds.

If you want to save your trip look elsewhere, this hotel is being run in less than honest way.

This trip to Carmel was a scouting trip for a family vacation and a friend who is planning a trip to the area. I can honestly say I won't be back. Check-in was unfriendly and awkward, my room was NOTHING like the images on the internet, my eyes started itching the minute I entered the room. No matter what I asked for the front desk told me "oh, you're in that type of room, sorry we can't do that for you". When I asked for a dog bowl since it was listed as one of the amenities I got a startled response. The bedding was so old and sad, my sheets were way too large for the bed and wadded up in one corner. Luckily I had a travel down comforter in my car and used that to sleep with. I understand things may be off due to COVID but it felt like more than that. There is a lack of hospitality training at the front desk. Not that anyone is rude, it was just a strange lack of enthusiasm or interest. I also called about the back doors by my room with a metal plaque saying the doors would be locked after 9pm. I called twice and nothing was done and no follow up call. I saw one of the maintenance guys who explained that the doors don't lock. WTH? Take the plaque down or why not just explain that when I called? I wrote a detailed letter to the manager and spoke to the assistant manager who told me the manager was just going to give it to her. What does that mean? Does he even read these comments? I never received a response and even followed up with a phone call. On a good note the grounds are very beautifully maintained and the selection of plants is spot on. Really nice grounds. I only wish that type of attention was made with my room. There were two people at the front desk who were actually attentive and one of them appeared to like dogs. There is an illuminated sign at the entrance welcoming dogs but it was never updated while I was there and even though I filled out the form with my dog's name on it, never saw that welcome note which I think my dog noticed. It also didn't help that it was so rainy and dark the 2 days I was there so I didn't expect to spend as much time in my room as I did but still, ugh. While in Carmel I found 2 other options at places where the reception desk was warm, welcoming and enthusiastic and actually looked at me when we spoke. Suggestion: Time for new bedding starting with the flat sad, "comforter", pillow shams and sheets. Lastly what is up with the loud annoying heat/air system that needs upgrading to something cleaner and more modern?