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C$337
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Hampton
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Perla
Los Angeles, California

5 STAR REVIEW! ANDREW, EMPLOYEE OF THE YR!

Reviewed May 29, 2024
I truly genuinely believe that it’s the employees that can make or break a good hotel experience. After truly staying at the Hampton Inn Carlsbad, I must say Andrew at the front desk is amazing and a wonderful asset to the hotel. As a Hilton Honors gold member, he made my family special, welcomed, and left a wanting return. It’s very hard to find good loyal employees who take pride in customer service. Andrew made me feel as if I was checking in at a Waldorf Astoria lol no seriously. I booked a room for check in on 5/25 for (2) queens- 3 adults, upon my arrival, my reservation was changed out of nowhere without ANY notification nor was I aware of this change to a king bed. We were in a rush for a wedding, and unfortunately there was no (2) queens available due to some type of convention. So instead of just telling me, like what his female coworker (blonde hair/older woman) stated, “place some sheets and he can sleep on the floor”. Not finding a resolution to a hotel error. Andrew, immediately was able to have housekeeping clean a dirty vacant room on the fly. While we were able to store our bags in the meantime till we returned from the wedding. Upon our return to the hotel, the front desk latina girl (very cheerful) said Andrew dropped off the luggage inside our room, and apologized for the inconvenience. I really hope Chris Nesseta (Hilton CEO) sees my review because again, Andrew is a true asset to the hilton corporation. I will return. Thank you for reading my review.
Date of stay: May 2024
Trip type: Travelled with family
Value
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Reviewed April 7, 2024

Great Stay at this hotel -

the staff do a great job of keeping this place top-tier

-Susan and the catering team do a great job with the breakfast. the spread is great, and they manage to keep it well stocked despite morning rush.
- Rooms are clean and neat.
-checkout/in staff were very friendly
- location is right next to the Carlsbad airport
- 15 min from Legoland
- free parking
- the only issue was with spotty Wifi.

Keep up the great work !!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank TTZulu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 11, 2024 via mobile

We stayed here to visit family in San Marcos. Very nice friendly front desk staff. Free parking, free breakfast w big selection. Clean. Comfy beds. Great shower. Possibly best shower ever. Would absolutely stay here again. Spotty WiFi - only semi issue

Date of stay: February 2024
Trip type: Travelled with friends
Thank carolynf854
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2024 via mobile

A great experience, Chris on reception welcomed us warmly and remained so friendly and helpful throughout our stay. A large free car park, gym and swimming pool the amenities here are very good. The hotel is modern and very clean, our room had a view of the airport, but was well soundproofed. Bathroom had quality toiletries and a good sized bath. Breakfast was very good, they varied the hot option entrees each morning, coffee in the lobby is available 24 hours a day. Wi-Fi is not great though, that said this was our only criticism.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank garygeorge3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 13, 2023

I would say a standard Hampton Inn hotel, Unfortunately the Hilton chain changes their policy of housekeeping. Still don't see the benefit or win-win-situation for me as guest. I am still paying the same price but get less service. But this is what the high paid management of Hilton chain wants, outsource more services to be done by customers directly and saving costs thereof. Please don't tell me about eco-friendly. The amount of plastic I consumed for one morning breakfeast is in Europe my monthly consumption of plastic. Don't need one-way cutlery, one-way cups and plastic plates and even worse, only one time used plastic cup to bake a waffle. I am not a Green party supporter, but there would be many ways to reduce our waste, by just thinking.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Rainer S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 8, 2023

We have stayed at this Hampton many times since it opened years ago and each time the experiences have been consistently good. The hotel is well maintained and extremely clean. The room was a nice size with attractive decor and looked as it was renovated in the past few years. Genuinely friendly staff. Breakfast was better than average. Will definitely be back.

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Paul W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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