Let me start out by saying I never write reviews. It’s not because I don’t find them helpful but I unfortunately just don’t take the time. I recently traveled with my daughter for spring break and a couple of her friends with their moms. This is a very beautiful resort. The grounds are very well maintained. Food was really good. What made our vacation from great to exceptional was our butler, Roberto! He is made for customer service. Our group all selected swim up rooms and after check in, we made it to our rooms and let’s just say, they weren’t swim up rooms. We were not happy to say the least. Concierge connected us with Roberto. He met up with us and instantly upon meeting him we were put at ease. He called us “Mi familia” and he sure made us feel like family. He promised he would make everything right and he sure delivered on his promise! Roberto has a natural gift. He brings joy and happiness to all he encounters. We had an incredible week in paradise and Roberto was a huge part of this!!
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