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jlnir
Spring, Texas

Enjoyable family friendly resort

Reviewed Jul 10, 2022
My family had a wonderful 2022 family vacation at Royalton Splash. It was our first trip to Punta Cana. We had always gone to Cancun in years past but the weather in Cancun for the month of June wasn't great. The weather all week in Punta Cana was perfect.

Overall, I can recommend this resort and it was a good value. I; however, will provide some details with recommendations, which may not make it a first choice for others under certain conditions.

We selected the Splash primarily for their large waterpark. The waterpark was great. It has many slides and a good sized wave pool, which my son loved.

We also upgraded to the Diamond Club based on recommendations I read on Trip Advisor. I am so grateful that we did. I'm not sure if we would have enjoyed our time as much without it. Our butler Edwin was fantastic! He was essential to getting all of the dinner reservations that we wanted. It also provided access to everything at the sister property Royalton Casino. That was important in avoiding some of the limitations of the resort I will be discussing.

The resort is older. The checkin area was very basic. We are use to 5 star resorts and worried about the quality of the resort based on that first impression. The buildings are 3 floors with NO ELEVATORS. We were lucky to be on the first floor. We are all healthy and, if on a higher floor, it would not a been a big issue. However, we saw families with strollers having to carry those up and down the flight of stairs, which would have been a hassle. We saw one family where a member had bad knees or other mobility issue. The entire family was assisting them down the stairs. I can't imagine doing that multiple times per day. If any member has mobility issues, you need to insist on a first floor room.

The beach is over at the sister Royalton. The two properties are not directly connected. There is a private road that connects the two. It is approximately 10 minutes walk between them. Its a beautiful walk with wildlife. Going back to my comments above if any family member has mobility issues that will be a problem. There is a shuttle which runs between the two but its inconsistent and can become full. For us in good health and beautiful walk, we just walked over as that was more predictable arrival time.

The main shows are over at the other resort. The gym and fitness classes is also located there. The shows were good. I used the gym multiple times and kickboxing classes. The gym was well equipped. The kickboxing classes were near the pool, which was fun. If you are into fitness, this resort will have what you need. The beach is over at the other Royalton too. Splash is inland, which made sense as their focus isn the waterpark so why be right next to the beach. One has to plan for the fact it will take 10 minutes to get there and then back, 20 minutes total, to your day to do either of those. Again not a big issue for us that week but could be for someone else.

The summer is their low season, which is nice as crowds are lower; however, this isn't true on the weekends. Splash is weekend vacation destination for the local DR residents. Lines are longer everywhere. Since we were diamond, we spent the weekend at the pools and restaurants over there, where it was much less crowded. Then during the week (Mon-Thu) at the Splash. Mon-Thu the crowds were much less and we could for example on the waterslides go on them over and over again with almost no wait. If one wasn't Diamond and had to deal with the crowds on the weekend that could diminish their experience.

The restaurants at Splash are fine. This is where again Diamond status was important to us. The better food is over at the other Royalton. Only Diamond Splash has access to all of them and it was worth the walk over

If an upgrade to the Diamond club is in your family's budget, I would encourage you to do so. It may not be for all but then make sure to adjust your expectations based on my comments above.

Again overall, my family had a great time. I have no regrets choosing the Splash for our 2022 vacation.
Date of stay: June 2022
Room Tip: If any family member has mobility issues, insist on a first floor room. There are no elevators.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Regional C M PUJ, Marketing at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino, responded to this review
Responded Jul 11, 2022
Dear jlnir

We are delighted to read that you spent a most wonderful holiday on our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.

We are sincerely looking forward to the pleasure of welcoming you again, your family, and friends to our Royalton Splash Punta Cana Resort & Spa and assure you that you will enjoy even superior services and facilities on your next visit.

It was certainly a pleasure hosting you and we look forward to your return.

Warm regards from paradise,

Royalton Splash Punta Cana Team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 9, 2022 via mobile

The resort is well maintained, with good amenities and enough to do between Splash and Punta Cana resorts.

Food at all restaurants was average, with Zen being the best and Jade being the worst, Under the Sea was average at best. The Italian restaurant was ok, you can’t mess pasta and cheese too much.

The buffet was actually good at both resorts and offered a good variety between each meal time.

Pool service was good, beach service was also decent with enough staff moving around to grab someone’s attention.

Johnny was our butler and was very helpful and provided great service. He helped us arrange an electric wheelchair for an elderly parent which was a game changer in getting around the resort. We truly valued his excellent service! He helped make all the reservations for us and went out of his way to accommodate times we wanted.

The check in and check out procedures are the worst I have ever experienced. It was at least three hours to check in for the diamond club with two people helping dozens and dozens who arrived in a tiny room with a broken AC and leaving ceiling. The process of assigning rooms, creating bands that were programmed incorrectly at least four times and scanning passports with a scanner that operates at the slowest speeds possible was mind numbing. The check out procedure was no better with the staff checking us out of an incorrect room. It’s sad the entire relatively positive experience was marred by insanely mismanaged check in and check procedures.

TIP: book a flight that arrives early morning or later in the evening. Mid afternoon has throngs of people arriving with two people at the computers.

Room tip: Avoid arriving mid afternoon. Get diamond club only For butler service, none of the other perks mentioned were worth it or noticeable.
Date of stay: July 2022
Trip type: Travelled with family
Thank TShehzad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Regional C M PUJ, Marketing at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded July 11, 2022

Dear TShehzad

We are proud to know that you had a fantastic stay at our property: we would love to express our gratitude for your incredible comments and for the moment you took to give such kind feedback to us.

We are delighted to read that you spent a most wonderful holiday on our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.

We are sincerely looking forward to the pleasure of welcoming you again, your family, and friends to our Royalton Splash Punta Cana Resort & Spa and assure you that you will enjoy even superior services and facilities on your next visit.

It was certainly a pleasure hosting you and we look forward to your return.

Warm regards from paradise,

Royalton Splash Punta Cana Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2022 via mobile

Terrible communication- disorganised & just rude!

I’m still awaiting replies to my many emails regarding my trip. I’ve written to the three emails on the website with queries not stated there. Not impressed. I shall review my rating if/once someone bothers to reply!

Date of stay: July 2022
Trip type: Travelled with family
2  Thank travellella
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luz Adriana Reyes, Owner at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded April 29, 2023

Dear guest,

First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Splash Punta Cana.


We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.


Sincerely,

Royalton Splash Punta Cana Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2022 via mobile

Martha and Melvin at the Social Bar were the best! They made the stay enjoyable and fun for the adults and the kids. Made you feel at home right from the start. We visited them daily 🤣 can’t wait to come back and see them again

Date of stay: July 2022
Trip type: Travelled with family
Thank sandyrV7761MQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Regional C M PUJ, Marketing at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded July 11, 2022

Dear sandyrV7761MQ

We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. We sincerely appreciate your comments. They truly allow us to adjust and improve our services and the hotel facilities.

It was certainly a pleasure hosting you and we look forward to your return.

Warm regards from paradise,

Royalton Splash Punta Cana Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2022

Very good first time, Jorge the butler is very good he provided very good service and made sure every plan and dinner was in check. Evelyn from the kids club/vibe team was very fun to hang around and provided a good experience for the teens to hangout and chill. The water park is so much fun and the beach is beautiful, the swim up bars in the pools are very convenient and the shows are full of entertainment. The excursions are so much fun! Overall, an amazing trip. Katerin from the kids club/vibe team was very nice as well and greatly appreciated their assistance for the teens and kids.

Date of stay: July 2022
Trip type: Travelled with family
Thank JuanGreen1410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Regional C M PUJ, Marketing at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded July 11, 2022

Dear JuanGreen1410

We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. We sincerely appreciate your comments. They truly allow us to adjust and improve our services and the hotel facilities.

We are proud to know that you had a fantastic stay at our property: we would love to express our gratitude for your incredible comments and for the moment you took to give such kind feedback to us.

It was certainly a pleasure hosting you and we look forward to your return.

Warm regards from paradise,

Royalton Splash Punta Cana Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2022 via mobile

We had the Best time at the Royalton Splash in Punta Cana also known Punta Canada!. We stayed on the Splash side and the children had the most fun at the waterpark pools and beach. I highly recommend using the Diamond Club as we had access to both resorts all of the restaurants and all of the amenities. We had a butler his name was Edwin and he was absolutely amazing and did everything for us, I mean, everything !!!!!! we felt so spoiled and we were treated like royalty . As adults who love the food and didn’t have any issues the kids were a little bit bored with the food because of course they were more picky than us but the Buffet had loads of choices for them. We really didn’t have any issues with the food and would recommend the restaurants especially the Mexican & Italian and the adults only restaurant El Dorado. The entertainment in the evenings was also great. From the Circus Show to the Michael Jackson Tribute show to the Rock N Roll night to Canda Day Celebrations & the 4th of July. Highly recommend the resort! And Edwin for his exceptional customer service expertise! We were Lucky to have Edwin take care of our group of 9!

Date of stay: July 2022
Trip type: Travelled with family
Thank 15dwayney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luz Adriana Reyes, Owner at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded April 29, 2023


Dear guest,


We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Splash Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.


Cordially,

Royalton Splash Punta Cana Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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