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Our loft room never cooled down, the phone didnt work so when we had issues we always had to go to the lobby, the TV in the loft didnt work, and there were way too many people hassling you for money and trying to sell something everywhere we went.
Dear wfclark,
We truly appreciate your taking the time to write a review on the Grand Palladium Punta Cana Resort & Spa.
We love constructive criticism, and will select those substantive points of your review, that help us improve; which is the purpose for our daily work.
In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation.
Kind regards,
D. Cruz
Hospitality Advisor
i love the service here because everything is very good! the bartenders are very fast everybody here is happy and i was eating in the restaurant in front of the pool because it was the best and i will come back because it is wonderful here, if you come here you will love it here. i was playing with the entertainment team and christopher taught me how to dance and he made my time here so fun!
Dear cooperd155,
Thank you for taking the time to share your positive experience at Grand Palladium Punta Cana Resort & Spa. We are thrilled to hear that you enjoyed our excellent service and the vibrant atmosphere created by our dedicated team members. Your compliments about our bartenders and the dining experience by the pool are greatly appreciated. It's wonderful to know that Christopher from our entertainment team made your stay memorable with his dance lessons and enjoyable activities.
We look forward to welcoming you back soon for another delightful stay.
Best regards,
E. Cordero
Guest Satisfaction Lead
Had a switch room 3 times, bathroom flooded, sunk did not work, rain fell and room flooded, phones did not work in the 3 rooms so could not order room service. Food was bad In the restaurants and flues were all over the food. Some Staff were very rude and unfriendly.
Dear Pioneer3230836163gh,
Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay at our Grand Palladium Punta Cana Resort & Spa. We regret the issues with room changes, plumbing service, and the difficulty in ordering room service due to phone malfunctions. Your comfort and satisfaction are of utmost importance to us, and we take your feedback seriously.
Regarding your concerns about the food quality and the behavior of some staff members, we want to assure you that we adhere strictly to the highest quality standards in food preparation, as mandated by the Health & Sanitation authorities in the Dominican Republic. Our team is committed to implementing rigorous food safety protocols daily, following comprehensive management principles and undergoing monthly inspections with the guidance of HS Consulting. These measures cover every aspect of the food process to ensure the highest standards of safety and hygiene. We recognize the importance of continuous training and development for our team members, who are fully equipped and trained to uphold these standards diligently through ongoing training programs.
We sincerely apologize that your experience did not meet your expectations or our usual standards. Your feedback is invaluable to us and will be used to enhance our services and processes.
Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and demonstrate our commitment to providing exceptional experiences to all our guests.
Best regards,
E. Cordero
Guest Satisfaction Lead
Beautiful property that's in need of maintenance. I enjoyed the resort, pool, beach, restaurants my room just was in need of some maintenance and no one came with I called twice. The room was beautiful and I was excited upon entering but soon found out that there was problems when I came back to go to sleep.
Dear deniseabrinkley,
Thank you for sharing your feedback regarding your recent stay at our Grand Palladium Punta Cana Resort Spa & Casino on TripAdvisor. We are delighted to hear that you enjoyed our beautiful property, pool, beach, and restaurants.
We sincerely apologize for any inconvenience caused by the maintenance issues in your room. Your comments about the need for maintenance are valuable to us, and we have taken note of them. Please be assured that we will take the necessary steps to address these concerns promptly to enhance our guests' experiences.
Ensuring our rooms are well-maintained is crucial to providing a comfortable and enjoyable stay for our guests. We regret any delay in responding to your maintenance requests and will review our internal procedures to ensure such issues are handled promptly in the future.
Thank you once again for your constructive feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with an exceptional stay.
Warm regards,
E. Cordero
Guest Satisfaction Lead
Do not even know where to begin:
- We get to the resort at 2.30 pm only to get our rooms at 5.30 and throughout the process they just keep lying to your face or coming up with excuses. They were convincing us that the rooms are being cleaned for an hour. and it was already 5pm. Then what is the purpose of your check-in times then? then they switched the excuse to, oh you want 2 beds and we were cleaning a single king bed. Just complete chaos
- We came part of a wedding, kid you not 0ver 50 people had some sort of poisoning with the same symptoms of non stop vomiting
- Room was complete garbage, you shower and water not only floods the bathroom but also the room inside by bed as the glass door leaks
- AC in the older rooms can only go down to 21 degrees which in this humidity is insanely hot and to make matters worse, bed and pillow sheets are 100% polyester so you sweat buckets
- If you are not a female the good luck finding transportation inside the resort - they literally pass us laughing and stop for girls to pick them up. Extremely rude and unprofessional. just disgusting behaviour
- Be prepared to just push away dead insects and bird poop all the time in the pool
I wish i had ANYTHING good to say to be honest - just pure garbage. DO NOT TRUST the google reviews, wouldnt be surprised if they are bots
Dear FadyAzmy,
Thank you for sharing your feedback with us. We regret to learn about the challenges you encountered during your recent stay at our resort. Please accept our sincere apologies for any inconvenience caused by the delay in room availability upon your arrival. We understand the frustration this can cause after a long journey.
Regarding your concerns about food-related illness, we take such reports very seriously. It is important to note that we adhere strictly to the highest quality standards in food preparation, as mandated by the Health & Sanitation authorities in the Dominican Republic. Our team is dedicated to implementing rigorous food safety protocols daily, following comprehensive management principles and monthly inspections conducted with the expertise of HS Consulting. These measures encompass every aspect of the food process to ensure the highest standards of safety and hygiene.
We appreciate your feedback regarding the maintenance issues in your room. Please be assured that we have taken note of your comments regarding the bathroom and AC concerns, and we will address these with our maintenance team for immediate review and rectification.
In regards to your transportation experience within the resort, we apologize for any inconvenience caused. We strive to provide equal service to all our guests regardless of gender, and we are disappointed to hear that this was not your experience. Your feedback will be shared with our management team for further evaluation and improvement.
We regret that your overall impression of our resort fell short of your expectations, and we apologize for any discomfort or disappointment caused. Your comments are important to us as they help us identify areas needing improvement and take appropriate actions to enhance our guests' experience.
Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made.
Warm regards,
E. Cordero
Guest Satisfaction Lead
