Staff excelente, hotel very nice ,food amazing we had the the best time in our life . Service was outstanding, very professional Melky ,Margy Ray...very helpful and professional , she was very helpful..anderson from recreation very nice we had fun learning bachata. I general I really recommend this hotel for a couple and family vacations ..really amazing
Dear rosapD8821YB,
Receive warm greetings from TRS Turquesa Hotel.
Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us.
We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management!
We are sincerely looking forward to the pleasure of welcoming you again to our TRS Turquesa Hotel and assure you that you will enjoy even superior services and facilities on your next visit.
Kind regards,
D. Cruz
Hospitality Advisor
This is a beautiful resort, the staff was good. Our butler Norelis was amazing along with Elizabeth from room keeping.
Dear closmarrow,
Thank you very much for sharing such a lovely review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one.
I am also excited that you found the staff to be accommodating and helpful and that you felt this made of your stay a pleasant experience. I have passed your kind words to the whole team and we hope to have the opportunity to welcome you once again very soon.
Best regards,
D. Cruz
Hospitality Advisor
The service was good, ray or Butler was excellent. Thomas was excellent food were up-and-down on that sum's good, some's not. My wife like Bugatti restaurant was very good.Beach was excellent and all the bars were good.Are we really enjoyed ourselves?And we will probably be back My wife like Bugatti restaurant was very good. Beach was excellent and all the bars were good. Are we really enjoyed ourselves? And we will probably be back.
Dear terrymZ9547NG,
We sincerely appreciate you taking the time to share your comments about your recent stay at TRS Turquesa Hotel. We are pleased to know that you enjoyed your experience and that you received good service from our team, especially Ray and Thomas, who stood out for their excellence.
We are happy to know that his wife especially enjoyed the restaurant and that the beach and bars met her expectations. Your food feedback is very valuable to us as it helps us identify areas for improvement and ensure that all our services are of the highest quality.
We will be delighted to know that you would consider returning and we hope to have the pleasure of hosting you again in the future. We are committed to continuing to improve to offer you an even more memorable experience on your next visit.
Sincerely,
D. Cruz
Hospitality Advisor
We just got back from our trip. The food was inedible at every restaurant except sushi. In addition, all six of us were six each night after we ate. The rooms also were so hot we couldn’t sleep. Two couples had to move rooms as they were dripping in sweat.
Dear cav704,
We appreciate you taking the time to share your comments about your recent stay at TRS Turquesa Hotel. We are deeply sorry that your experience was not satisfactory and that you faced several inconveniences during your visit.
We are especially concerned to learn that the quality of the food in our restaurants did not meet your expectations and that you and your travel companions felt unwell after your meals. In this regard, it is important to note that our Resort is part of several internationally recognized food audit companies, such as Hs Consulting and more, which monitor all of our food handling, health and safety standards. These are renowned international companies based in Europe and our Resort applies their highest international standards. It is good to mention that certain risks are involved when traveling to the tropics; There are several factors that can contribute to diseases such as climate, temperature variation, the combination of foods and drinks, excessive exposure to the sun that predispose people to react to gastrointestinal manifestations. In any case, we will investigate together with our Quality team and take the appropriate actions to guarantee our esteemed guests the usual quality of services.
Additionally, we sincerely apologize for the issues you experienced with the temperature in the rooms. We know how important comfort is during your stay and we are sorry that you were not able to rest properly due to the lack of efficient air conditioning. We will be investigating these maintenance issues to ensure they are resolved and do not impact future guests.
We appreciate your comments and assure you that we will be taking steps to improve our services and ensure that all our guests have a positive and comfortable experience. We hope you will give us an opportunity in the future to show you that we can offer a high quality and hassle-free stay.
Sincerely,
D. Cruz
Hospitality Advisor
Very nice people and very good service and excellent service and Rodny very professional service I am very happy with my service thank you very much :). I suggest everybody come here to enjoy the amazing attentions and outstanding service . I love it thanks Rodny!
Dear 790daysic,
Thank you for taking the time to share your wonderful experience at TRS Turquesa Hotel on Trip Advisor. We are delighted to hear that you had such a positive stay with us and that our team, particularly Rodny, made a significant impact on your visit.
It is gratifying to know that you appreciated the exceptional service and professionalism provided by our staff. Rodny's dedication to ensuring our guests have an unforgettable experience is truly commendable, and we will be sure to pass along your kind words to him.
We are thrilled that you enjoyed the warm and attentive hospitality at our property and that you found everything to your satisfaction. Your recommendation means a lot to us, and we are pleased that you felt well taken care of during your stay.
Thank you once again for your glowing review. We look forward to welcoming you back to TRS Turquesa Hotel for another memorable stay in the future.
Sincerely,
E. Cordero
Guest Satisfaction Lead
