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TRS Turquesa Hotel offers a vibrant atmosphere with live music and activities like the Chic Cabaret, though it receives mixed reviews regarding regional charm and noise levels. While the beachfront location and variety of amenities, including butler service and dining options, are highly praised, some guests have concerns over the value, citing experiences of upselling and premium costs.
Service is generally celebrated for its professionalism, yet the hotel has received feedback calling for improvements in room upkeep and modernization.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Mixed
Cleanliness
Meticulous
Noise level
Noisy
Service
Attentive
Amenities
Top-notch
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We visited this beautiful resort in July and received a warm welcome as travel club members. Check in was very smooth at the travel club lounge.Cecelia was a great concierge. I would like to thank Elvi at the travel club who was always there with a smile to help us with anything we needed. A big thank you to Wanda too for her wise words of advice.
Restaurants We were very impressed with the restaurants at the TRS. We loved having breakfast and lunch at Helios every day. The buffet options are tasty and you can also order from the a la carte. We enjoyed the atmosphere and food at La Boheme. I liked how the dancers would sometimes come in too. Loved the steak at Helios, and the pasta. Kusko was also excellent. We enjoyed the lobster at Caprichio. The staff at the restaurants are wonderful and I cannot praise them enough. A huge thank you to Wilkin, the food manager at Helios at breakfast. He arranged a wonderful anniversary meal for us at La Boheme, he is a real credit to the TRS. The chef Marc was so attentive, he came out to talk to us and cooked us a delicious meal.
Also a huge thank you to David the food manager, I enjoyed our Amy Winehouse chats, and you always looked after us at Helios and Caprichio. We looked forward to seeing you. Thank you to Andres the food manager at Kusko. We would like to give a special mention to the sommelier Gustavo who was fantastic and made sure we had a wonderful bottle of wine with our meal at La Boheme, we also loved how he presented the wine it was very theatrical. Your special medal and apron were lovely.
Thank you to the wonderful staff , Ramoncita, Chavely, Kiomara, Daniel, Angel, Anito, Emilio and Luis, at Helios and other restaurants in the evening, thank you so much. You made every meal a pleasure. Thank you to Dolores the TRS pool server, for her lovely welcome every time she saw us. Thank you also to the lovely ladies who greeted us every morning, I miss you Stephanie and your team.
We enjoyed the facilities at the spa, especially the hot tub, cold pool, and mud treatment area. The pool was beautiful. Thank you to the ladies in the juice bar who always served my husband Vincent. The reception staff were also great. The massages are wonderful.
We had an amazing ambassador suite in building 50, which had a beautiful view of the TRS pool. Our butlers were fantastic, thank you Felix, Francisco, Rosa, Melkhi and Margee you are amazing. Thank you for everything, you were always there for anything we needed. Thank you also to Juan in building 51, who we met, he is so smiley and friendly. It was also lovely to meet Patricia the lady in charge of the butlers, she also gave excellent service.
A huge thank you to our special friends Joel and Stalin at reception, you made every day special. We loved talking to you and thank you for your excellent friendly service, you are a credit to the TRS, we can’t wait to see you again. Thank you also to Merlin.
Thank you to the lovely buggy driver Cecilio, what a lovely man.
This is a beautiful resort and we had a wonderful holiday. The staff were really amazing and made it what it was. The service at the TRS is fantastic. I can’t wait to come back and see you all. It was so sad to go home, but we’ll be back.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip:Building 50 facing the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sachenca Nuñez, Guest Services / Front Office at TRS Turquesa Hotel
Responded Sep 4, 2022
Dear Amy, Many thanks for choosing an as your preferred destination for your recent vacations. We also thank you for your valuable comments. It is gratifying to know that we have exceeded your expectations by providing quality service, and you have been captivated by our culinary selections. We will translate your kind words to our entire team with the sole objective that we continue to work hard in this line. Thank you for your time and trust in our chain, we look forward to your soon return to this home in Punta Cana. Kind Regards, Sachenca Núñez, Hospitality Manager
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There are SO SO SO many wonderful things I could say about this trip and resort. Everyone is so kind, happy and excited to be apart of your experience. Our butler, JAVIER, was and without a doubt the best of the best! We came here for my birthday and my best friends birthday. He was able to decorate our room, provide cakes and more for our birthdays (while keeping it a surprise). But, that’s not even the best. During our trip we took photos in the ocean in which our phones got wet (iPhones being water resistant) and it ended up damaging our chargers. My friends phone was dead and I had about 60% left on 1 phone with 4 days left in a foreign country! We did not feel comfortable leaving the resort so Javier left and got us phone chargers! He also got us rice the couple of times we dropped our phones in the pool. He always escorted us to the restaurants and made sure we had reservations at the times we wanted. He always checked in every day, several times a day, to see if we needed anything or if he could be of service to us. If you come here definitely request Javier! As for the other staff... just as amazing. We received calls from housekeeping to make sure our rooms are up to par and if we needed anything else several times during the week. The restaurants and food were amazing. The cabaret is BEAUTIFUL and A MUST SEE. This resort is truly unlike any place I have been. All the staff wants you to enjoy your stay and they are happy to be of service. The pool and beach can get crowded so I would recommend the swim up pool rooms! 10/10 recommend staying here!!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SachencaN, Guest Relations Manager at TRS Turquesa Hotel
Responded Jan 25, 2020
Dear Guest, Thank you so much for sharing your amazing experience at TRS Turquesa Hotel. We are beyond thrilled when our guests have a fantastic experience with us. Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement. We will pass along your comments to javier and all our team. Words just like these that keep us going. Please feel free to continue visiting us, to enjoy the tropical colors of the Caribbean in an exceptional ambiance, relax on our Beaches, and let yourself be pampered by our specialists of wellness. Best regards, Sachenca Núñez Hospitality Manager
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We recently returned from a wonderful week at TRS Turquesa. The resort is a tropical paradise. The service for the most part was great. The food is above average for an all-inclusive in Punta Cana (this was our 8th visit to Punta Cana and our 5th different resort). There appeared to be a lot of return guests so that does speak very highly of this resort. We stayed in room #5504, a swim up suite. I'd say of our 8 visits to Punta Cana this was our favorite room. We requested a room in either building 55 or 56 and we really lucked out - our room was close to the bar that stayed open until at least 11 pm at night, and the tropical foliage at our pool was simply gorgeous. We would get into friendly arguments with other guests as to who had the best butler but there's no doubt in my mind that our butler, Yvon, was the best. Always present to make sure our vacation was the best it could be. Such a great guy. One of the things he did was to make reservations for us at Chic Cabaret (if you're staying at TRS you have to see Chic Cabaret - what a terrific show) and then when we returned late at night after the show our bed and tub were beautifully decorated with a bubble bath awaiting in the tub. The resort itself might be a little too quiet for some guests but you do have lots of activities going on at the other three Palladium resorts. We did get to enjoy two beach parties on the beach at TRS that were a lot of fun. Typically we would spend the morning at the beautiful beach and the main pool and then would spend the late afternoon at the pool outside our swim up room. I timed the walk from our room to the beach and at a leisurely pace it took a little bit more than three and a half minutes. Carmen at the bar outside our swim up room was outstanding. Amazingly, considering that we stayed at TRS during what is supposed to be their busy season, the resort never seemed that busy. We never had to wait longer than a minute to get a drink at of the bars on the whole complex, including the six beach bars and seven swim up bars. We never had trouble finding a spot at the beach regardless of what time we arrived. Waiter service at the beach was pretty good, too. The food at the TRS restaurants was generally good. The big surprise was how good we thought the food at the Palladium buffets were. We enjoyed our breakfasts and dinners at Las Torres and our lunches at the La Boho (Poseiden) on the Palace side. I would highly recommend this resort. If you're looking for a nice relaxing vacation with excellent service this could very well be the place for you. And if you are looking for a little bit of craziness you have that available as well at the sister Palladium resorts right next door.
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Date of stay: March 2020
Rooms
Location
Service
Room Tip:Swim up suites are wonderful and really not that far from the beach.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GelsonZC, Director de Relaciones con Clientes at TRS Turquesa Hotel
Responded Mar 9, 2020
Dear Webernowski, Receive warm greetings from TRS Turquesa Hotel. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management! We are sincerely looking forward to the pleasure of welcoming you again to our TRS and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards! Gelson Zorrilla Hospitality Manager
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Firstly, I want to mention the following butlers in Block 53, JJ, Judy, Smerlin and Lewis, in particular JJ and Judy were extremely helpful, informative and friendly. They arranged for our room to be beautifully decorated for our wedding anniversary, they truly went above and beyond for us and we cannot thank them enough. We also had the pleasure of Jose at the Helios bar and Luis who worked in Helios at lunchtime and La Boheme in the evenings looked after us extremely well, we were made to feel like royalty and have never experienced service like it. All staff we have encountered at the resort have been friendly, helpful and their English has been good, we never struggled to communicate.
The grounds here are immaculately keep and beautiful, our room was kept spotlessly clean and we enjoyed having a swim up room. The TRS restaurants are fantastic, we never had a bad meal. The chateaubriand at La Boheme is a must try for everyone if you eat beef. We did try a couple of the GP restaurants and my advice would be to stick to the TRS ones, there is definitely a difference. Neither of us were ill throughout our trip and we ate everything from salad to seafood and we did no preparation before our arrival. We did use our own beach cups but this was mainly to keep the drinks cold. I witnessed on several occasions food being removed and changed in the buffets and the pool being regularly tested and cleaned.
Chic cabaret is a must, it's highly energetic and entertaining and the menu is fabulous and beautifully presented. The dancers and singers are wonderful. The beach is stunning and the spa here is fantastic.
I wouldn't hesitate to recommend anyone to visit this resort, we will certainly be coming back.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GelsonZC, Director de Relaciones con Clientes at TRS Turquesa Hotel
Responded Mar 14, 2020
Dear MichelleD801, Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with genuine experiences. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Kindest regards! Gelson Zorrilla Hospitality Manager
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Our honeymoon at TRS Turquesa was fabulous customer service was on point. The team at TRS was very welcoming and attentive. Great conversation with all employees and the pop team has a schedule of entertainment events happening through the day and night. Definitely one for the books. The private beach and water is amazing and colorful one of the best beaches in punta cana. Helios is right on the beach so you can enjoy breakfast and lunch with a million dollar view. Drinks are delicious. Their safety and cleanliness protocols are over the top I saw several rooms being cleaned with professional disinfectant machines and sealed. All employees were wearing a mask for protection. Ray was our butler and boy did he go out of his way to make our stay extra special. Thank you for everything and hope to visit soon!
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gelson Zorrilla, Atención al cliente/recepción at TRS Turquesa Hotel
Responded Dec 2, 2020
Dear Daydream19860513, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. Ray is definitely a sensation, we greatly appreciate his commitment to our guests so he will be happy to read these lines. Infinite thanks for praising the biosecurity measures implemented by the hotel, the safety of both our collaborators and our visitors is essential in these times. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager
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TRS Turquesa hotel in Punta Cana is definitely one of the prettiest properties I’ve ever been to the beach is gorgeous the people are friendly the restaurants are absolutely beautiful the food not so great somewhere good somewhere not so good as the days went on we learned where to go and what to order we were with a group of 12 Six couples had a truly fabulous time the property is beautiful the people are so friendly very eager to please we were in building 56 and our butler was fabulous Provential. We were so pleasantly surprised coming up to our room one afternoon and had a beautiful bubble bath drawn in the tub surrounded by beautiful rose petals all around the tub and in the tub itself and a bottle of champagne on ice never even ordered it went to the Chic Cabaret show it was by far one of the best shows I’ve seen in any of the islands. The Japanese restaurant was great Helios ordering off the menu for dinner was great La Bohème Château Briand for two was great and the fondue was fabulous the Italian restaurant was very good breakfast and lunch at the buffets were very very good. The Steakhouse was not so good beef was very grissly. All in all we will be back to this beautiful resort!! For what we spent on this trip it was a great value, you really got a lot for an all inclusive. Ask for the premium alcohol because they do have it. The lobby bar is the best and the bar by Helios. They make the best mudslides. Randel butler at the lobby is awesome!!!!!!!Robert was our butler at the beach He was very attentive and brought us our drinks and food promptly a really nice guy! We will be back!!!!!!!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GelsonZC, Director de Relaciones con Clientes at TRS Turquesa Hotel
Responded Feb 27, 2020
Dear DarylBucco1156, Receive warm greetings from TRS Turquesa Hotel. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management! We are sincerely looking forward to the pleasure of welcoming you again to our TRS and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards! Gelson Zorrilla Hospitality Manager
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This was one of the best resorts I have stayed at. The staff add so much to the quality of your stay. The pool staff and main bar staff were fantastic and will be a key factor for a return visit. Rooms were very spacious and well equpped (500 block) Cleaned every day and included a turn down service every night. Food choice was plentyful and catered for everyone. Entertainment was great , Chic Caberet is a must for anyone visiting this resort . We WILL be returing !!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GelsonZC, Guest Relations Manager at TRS Turquesa Hotel
Responded Apr 24, 2020
Dear annjones30, Thank you for choosing our TRS Turquesa Hotel for spending your vacation at the Caribbean. We are very proud to find out that during your stay you enjoyed a lot our facilities and service, our rooms, food and our fantastic Chic Cabaret show. Your positive comments will be shared with all our collaborators team for their knowledge to go on with their excellent work, in order to satisfy our guests' expectations. We really hope to host you again very soon here , to let you experiment a new an amazing experience with us! Best Regards, Maria Rizzi. Customer Care,
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My wife and I really liked the TRS Turquesa Hotel. The grounds were beautiful, the staff was amazing, helpful, and attentive, and the services were as expected. First and foremost I wanted to thank Randy our butler for his attention to detail. He responded via text to every request we had and had a special surprise awaiting us when we returned one night from an off site excursion. We received the liquor we were promised and it was replenished upon request. Food choices were plentyful and we enjoyed all of them. Breakfast on the beach was one we enjoyed, lunch on the beach cooked out in the open. French restaurant was fantastic (get the Chateaubriand for two). Buffet was very large..more choices than any one person should need but nice to have options. We also had Teppanyaki dinner one night that was very entertaining. When you check in you will get a nice cocktail of your choice, a free gift and lots of attention from people making you feel like family. Also, you'll notice they have the group that sets up your return transportation and you will have a time for them to give you the time for pick up and while you are there they take 15-2- minutes going over off site excursions if you choose to get any. Nothing high pressure just a dozen or so options to consider. We ended up getting one that we loved doing. All day boat/beach/blue hole drinking cruise. Very fun. The one thing we could have done without was the 'time share pitch' from the travel club folks. They insist that you meet with them at a certain time to "give you some gifts (which would include a free couples massage)" We knew what this was a simply said NO, we are here to relax, No Thank you. He still persisted the next day saying we missed our appointment and we said no again. To the hotel... I would come back for sure if I knew the pushy travel club attendants wouldn't be lurking and following me in the lobby while I'm trying to enjoy a cocktail. This Resort was a no kids resort and we LOVED that. Some of the restaurants were families but we were able to enjoy ourselves without screaming kids all day. The resort has several pools (one hidden) that we enjoyed. They had swim up bars as well.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:5522 and it was nice a quiet It is a quick 60 second walk to the main lobby and easy to get to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SachencaN, Guest Relations Manager at TRS Turquesa Hotel
Responded Feb 6, 2020
Dear Guest, We really appreciate the good comments and feedback about your stay at our resort. For us is very important to know the opinion of our visitors in order to improve our facilities. Your observations have been shared with the management team. We appreciate and value your comments and we will take them into account to perfect our resort. We hope to count on you for many years and very often. Please let us know about your future booking, it will be delighted to assist you prior to your arrival. Best regards, Sachenca Núñez Hospitality Manager
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We are leaving TRS today after being here for the week. Our expectations were definitely met! First, the grounds themselves are beautiful and immaculately kept. The room was as expected. It’s very nice, but of course any building that close to the ocean is going to have a slight musty smell, wear and tear, etc. But, all in all we were really happy with it. The beds were very comfortable and we had plenty of fresh towels every day. I had requested a cervical pillow on my ebutler form, which we did not get. But, I know if I had asked for it, it would’ve been provided. I just never took the time to do it.
The food is good, but not anything to get overly excited about. Our favorite restaurants were Portofino and La Boheme for dinner. Our favorites for lunch were Capricho and Poseidon. Helio’s is okay. The view is amazing, right on the beach. We found that ordering off the menu was much tastier than the buffet. We were here with 3 other couples, and 4 out of the 8 of us got sick at some point during the week. Not sure if it was just the change of food in our systems, or if we ate something bad. We were all craving “american” type food our last night, and the sports bar delivered. The burger was great!
The service has been exceptional. The staff all seem really happy to be here and to make our trip more enjoyable. Our butler, Randy, was available for anything we needed. We just sent him a text, and whatever we needed was immediately taken care of for us. Randy handled all of our dinner reservations, and was so helpful in helping us decide where to eat.
Chic cabaret is a must see! We didn’t have to pay the $20 fee that they just started charging, because we booked awhile ago. But, we would have been happy to pay the $20! It was worth it! The food during the show wasn’t that good, so I would recommend eating beforehand. But, the performers definitely have talent and we were really impressed!
Overall, it’s been a great trip and I would highly recommend TRS to anyone looking to visit DR.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from YasindiJimenez, Guest Relations Manager at TRS Turquesa Hotel
Responded Jan 30, 2020
Dear Guest, Thank you very much for taking some of your valuable time to review your stay at TRS Turquesa Hotel on TripAdvisor. We put our greatest interest and value in our guests' opinions. Focusing our efforts and dedication to continuously improve the quality of our services and facilities. It is truly a pleasure to confirm that you have experienced a fantastic stay with us, and we have succeeded by surpassing all your expectations. Once more, thank you for such valuable comments and I hope to have the pleasure to hosting you back at this your home in Punta Cana. Best regards, Yasindi Jiménez Hospitality Manager
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My wife and I booked TRS Turquesa for our honeymoon for March 2019 for 14 nights. It was the most spectacular and relaxing time, more than we could have imagined. All the staff were extremely helpful and the service was truly faultless.
The atmosphere was always calm and welcoming, the bars always fully stocked with local and premium brands and the food was absolutely delicious. It's located in a larger complex of several hotels, as you would expect for the country, but you felt secure but still integrated within the Caribbean culture. The private beach was the most beautiful white sanded, clear blue sea we'd ever seen.
Booking with TUI, the excursions we went on were varied to give us relaxation when we wanted as well as a bit of adventure and historical trips to really immerse ourselves into.
By far one of our fonder memories of the hotel itself were our bar staff, Kelvin & Manuel. They entertained us, themselves and the rest of the lobby, in addition to creating any type of cocktail depending on your personal preference - even surprising you with one of their own boozy concoctions if you can't quite make up your mind.
We're looking forward to going back to the TRS as soon as we possibly can - we cannot recommend this place highly enough!
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Date of stay: May 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GelsonZC, Customer Care at TRS Turquesa Hotel
Responded Apr 6, 2020
Dear OtherDann, Thank you for having chosen TRS Turquesa to celebrate your honeymoon at the Caribbean. We are very happy to find out that you could spend a wonderful stay with us, since our main goal consist into exceeding our guests' expectations. For sure, all your words will be shared with all our collaborators, especially with Kelvin & Manuel to let them keep on doing it very well as they did. We really hope to see you again in our hotel in the future, in order to pamper you and let you enjoy a new fantastic experience full of magic moments. Best regards, Maria Rizzi Customer Care,
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They are coupon style for various shops etc. You don't an allotment of cash or credit, it's more like the entertainment coupon fundraiser books. You can for sure use them at the spa but not for a free session.
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