First things first I do realize that this resort is a 3 star all inclusive but I have stayed at other resorts that were three stars and have been treated 1000% better than here…
This has been THE worst place I have ever stayed at in my life. We couldn’t afford anything crazy for our honeymoon so we read the reviews and it seemed like it would be a nice place to come to celebrate!
On our arrival day we checked in and were given only one key card. We were then asked if we would like a safe which cost us 20$ and then he asked if we would like internet for 20$ per phone as well, we paid these extra fees as we wanted a safe and we needed at least one of our phones to have internet. He gave us a safe key and told us rudely if we lost it we would be charged. He then proceeded to give us our towel cards and told us again rudely If we lost those we would also be charged (these are flimsy paper cards that would be ruined if they got wet, at a beach destination…)
We then proceeded to the room excited for our all inclusive vacation to finally begin!! After paying the extra fees.
We opened the door to our room and realized right away we had made a terrible mistake. Our rooms air conditioner was not working, the floors were dirty and stained as well as the walls. The furniture was broken and dirty, our fridge was not working, the patio door lock was broken, the curtain was broken, the light on the patio was broken and flickering on and off, the wall outlets were falling out of the walls and the shower head was also falling out of the wall and taped together.
We went back to the front desk and asked if there was any way we could change rooms as the one we were given was not clean and almost everything in it was broken, the front desk agent said he could only give us a renovated room for 10 extra dollars per night. So after another unexpected payment of 80$ we were off to our new room, it was clean and had way less that was broken in it lucky us!
We were happy to finally be in an air conditioned room after our long travel day and both decided that we would make the best of our honeymoon even though the start had been stressful and frustrating.
We quickly realized that the staff at the bar and all the restaurants did not speak any English, were very rude to anyone who didn’t speak Spanish and looked like they hated being there and hated that we were there. We felt bad ordering a drink. They catered mainly to the locals and anyone who could speak Spanish. This became a huge trend all around the resort as we tried to go to one of the shows and they only spoke spanish and slipped in an English word every 15minutes so we just sat there and did not understand anything that was going on. The only staff that treated us well were the spa staff because we bought massages and any staff that was trying to sell something to us..
We also noticed the facilities were not clean and they had no daily activities like it had said online when booking.
On a couple different occasions we went to the front desk to ask questions and were treated like we were their worst enemy. They were probably the rudest staff out of the entire place which is super unfortunate because they are supposed to be there to help.. which they were most definitely not.
We noticed we had only gotten two bottles of water per day (in a place where they have a sign on the mirror telling you not to drink the tap water) and when we asked for a couple more the front desk staff scoffed at us, said no and told us that we needed to go get our own water bottles off resort if we wanted more. (Definitely didn’t feel very all inclusive)
On another evening we were enjoying a drink by one of the bars and noticed that Christmas music was playing. Which is no big deal at all. I just figured I would let them know and when I approached the front desk and asked politely if there was any way they could change the music he laughed in my face and told me he was busy and he would maybe fix it later when he had time.
Another night I was not feeling very well and we had already had our ration of 1 bottle of water each for the day. My husband once again tried to go down to the front desk and ask if there was any way to get a bottle of water as I was feeling unwell and they scoffed at him once again and told him again that he had to go off the resort for water even if I wasn’t feeling well..
(Keep in mind they also tell you not to go off resort at night and this was @830pm) they won’t even let you on the beach at night or in the pools. There was literally nothing to do in this place past 7 because we were not allowed to do anything.
They did not give us water and my husband went and bought me one.
On our 4th day of feeling like we were not welcome at all we finally asked if there was any way to pay extra and go to the select side of the resort.. they told us we needed to go to the other reception to pay for this. We went over to that side and paid an extra 200$ for the last three days without even getting a room change and finally found that we were not totally shunned and laughed at by all the staff in this side and that the facilities were actually kept clean in this area. Oh and on this side we were actually allowed to have more then one water bottle a day for once so we didn’t get heat stroke.
Even after paying all the extra fees I would still not recommend this place to anyone
