This was our second time at the select side of The Casa Marina resort. We came in with open minds and lessened expectations as this was our first all inclusive experience since COVID and we knew there would be some differences because of that. Our last visit was Feb 2020 just before covid. It is not the same experience at all anymore.
The select customer service desk is still great and they do everything they can to help you with all your needs. Kudos to Jennifer! The rest of the experience was just OK. The select experience is gone. They are obviously using many of the select rooms as overflow from the regular casa marina as while around the pool most of the traffic back and forth are non select bracelets moving to and from their rooms. I sat next to people with older children for periods multiple times with nothing noticed or said by staff. I ate at the select side of the buffet with people every day with non select bracelets or no bracelets at all. The select section of the beach and chairs filled by guests with non select bracelets was completely unenforced other than one day when we were literally unable to find a chair anywhere on the beach and brought it to Jennifer's attention. Security immediately then came and literally did a sweep emptying anyone from a select chair and section, but as soon as they left the people moved back in.
The a la carte restaurants were still great with no complaints and the buffet has lots of selection, but the menu has become noticeably geared toward the guests staying there which was a bit disappointing for us. The majority of resort occupancy is very notably eastern European now. During our previous stay we enjoyed the theme nights at the buffet each night, but we do not have much use for a selection of boiled potatoes, cabbage and sliced onions breakfast, lunch and dinner. We did not fault them for this as they are easily 75% of the guests and so they have catered to that, however we just found it a bit harder to find "our palate" of foods this trip.
The experience was still lovely and is a good value for what you pay, but unfortunately the extra for select is really not as valuable as it once was. Our next trip we will likely spend an extra $100-300 dollars to stay somewhere actually adults only and select like a Riu etc.
Much appreation to the staff for doing what they can to make everyone enjoy a week or two of relaxation in the sun!