Exceptionnal customer service!!
Our travel agency had made a mistake. Jow, the customer service manager, took care of us and made us feel so important.. found the solution to exceed our expectations!!
Great for families, also great for couples, especially if you choose the adult only section.
Good food, clean, nice beach. Would recommend without hesitation!
Hello Mrs. Patrick G.
"Thank you for highlighting our very well-rated staff service. We are so proud to know that we met your expectations.
With great pleasure !
Emotions Juan Dolio.
Amazing people and charming place. Beautiful large beach. Good food. I was very lucky to also have perfect weather and no bugs. Nice breeze, not too windy. Comfortable bed, nice room. Can’t complain. Love the coffee shop ! Like the different areas to sit and eat in the dining area. Beautiful grounds and trees. I would go back. Thank you to everyone, too many people to mention. Even the lovely lady that greats you at the restaurant.
Hi Mr. kiwiplatano.
We thank you for your excellent evaluation of our hotel and at the same time we greatly appreciate the sincerity in your comment about the quality and comfort on our facilities and our very well-rated gastronomy.
With greate pleasure !
Emotions Juan Dolio, " An Expression of Hodelpa "
We stayed Jan 21-28, 2024. Hotel is listed as a 4-star plus, when it’s a three-star at best.
First the negative:
Room: 3/10
We arrived late at night; got to the hotel at 2:30 am. The bellhop brought us to the first room, opened the door to water all over the floor. He left and came back with two more room keys. The next room we looked at had no shower door, no bedside lamp and no working phone. The third room (we took because we were exhausted) had a missing toilet paper holder, no bedside lamp, no working phone. When we woke up, there was water all over the floor in that room. They gave us a FOURTH and final room, that had no working phone, the furniture was beaten up with chunks taken out, paint or something else splattered on both mirrors, no working safe, and had a very strong mildew smell. The beds and pillows were both hard like rocks and uncomfortable. There wasn’t a chain or type of lock to keep the door closed; housekeeping entered our room without us having a chance to open the door for her. Housekeeping was fantastic though.
Food: 5/10
Food was hit or miss. Stuff made by the chef at the grill seemed to be the best. Their tacos were amazing. Italian night was really good but half of the items in the hot trays were cold (?). Pizza was always a good thing to fall back on. Drinks were delicious.
Now the good things:
Staff: 10/10
Every staff member we encountered was SO friendly and helpful. In particular Juan Carlos the beach server and Elias with the elite collection. They were all top notch. Can’t speak more highly of them.
Beach: 10/10
The beach was across a street that’s maybe 5m wide. It was absolutely BEAUTIFUL. There’s a beach snack grill and bar there; food was mediocre but it worked and the staff are great. Plenty of chairs, many are under trees so there are often plenty of chairs with shade. The sand was beautiful, water was often clear and warm. Maxed out at approx 5’ deep before the safety buoys, so perfect for wading. Crabs, pelicans, fish, beautiful birds. Barely any bugs. I didn’t have any issues with mosquitos.
Property: 9/10
The grounds themselves are gorgeous. Koi ponds, tall bamboo, palm trees and ferns. Pools are great with lots of chairs. Missing one point because the maps were outdated and there’s a small road between the rooms and beach. Nothing that’s a dealbreaker.
Long story short it’s a great budget hotel but is not what’s advertised; it’s not a four star. It’s a three star at best. But if you’re on a budget and want to relax, it’s a great place to go. Family friendly as well.
Hi Mrs. Nicole G.
We had a chance to review your comments, and I'd like to apologize if at any time there was misshort. Thank you for taking the time to share with us your experience so we can make it right. I've passed your feedback along to our management team. , We are very sorry if at any time we had a deficiency as well as that we were not allowed to help you when you were with us through our channels: customer service or front desk, however we will review all your comments.
very kindly
Emotions Teams
Beautiful boutique resort, very comfortable, not agglomerated, nice beach, excellent yoga stretch on the beach and aqua Zumba in the ocean in the mornings - loved that very much! Me and my friend had a very nice stay. The staff is really great, very helpful and responsive to requests. A definite must go again!
Hi Mr. / Mrs. inspire,
We thank you for your excellent evaluation of our hotel and at the same time we greatly appreciate your comment on the quality of comfort of our facilities and our very well-rated gastronomy.
With greate pleasure !
Emotions Juan Dolio, " An Expression of Hodelpa "
First time here,
Happy and impressed with the cleanliness and entertainment. Buffet is good and the staff (Richi) are fabulous.
DJ plays great music.
A la carte options are great, drinks are cold and well mixed.
Lots to see and do, beach front is beautiful.
Graciela & Gabriel are lovely.
Hi Mr. / Hi Mrs.
rochyy;
We thank you for your excellent evaluation of our hotel and at the same time we greatly appreciate the sincerity in your comment about the quality and comfort on our facilities and our very well-rated gastronomy.
With greate pleasure !
Emotions Juan Dolio, " An Expression of Hodelpa "
