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Colin OBeirne
Cypress, Texas

Great facilities and beach but extraordinary staff

Reviewed Aug 8, 2021
The Emotions resort was very nice. Beautiful common areas (pools, restaurants, bar areas and beach front). The rooms were nice and beds were comfortable. What made Emotions stand out was the friendly staff. Every one was always welcoming, warm and helpful with a lot of good positive energy. One trick we learned is to bring your own large Yeti cup as they will fill it at the bar with your favorite beverage and it saves you a few trips to the bar.

One staff member I wanted to recognize as going above and beyond was Richard Cordero for lending me an internet hotspot so that I could accomplish tasks I needed to for work while at the resort. Thank you very much Richard for being so helpful and taking the stress out of getting my work done while at the resort.

My family and I had a great time at Emotions and would definitely recommend this resort to anyone that is looking for a nice, affordable beach getaway.
Date of stay: August 2021
Rooms
Service
Sleep Quality
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Rossanna Noyola, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection, responded to this review
Responded Aug 21, 2021
Dear Mr/Mrs. 97TexAg,

Thanks so much for your time and let us know about your experience, we are glad you enjoyed your stay with us.
We will forward the mentions to our entertainment department. Regards, Emotions Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,877)
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Reviewed August 2, 2021

I was so looking forward to a great vacation after being home for over a year due to the pandemic and looking forward to seeing my family.
My uncle picked this resort thru the help of a agency in the Dominican Republic called Wey Travel and I paid $941 for 2. They spoke of 5 star services and the place is a far cry from 5 stars. I was there from July 23rd thru July 26th. Check in was fast but they give you one card for the room and it was my daughter and myself so 2 keys were needed. We get to the room, it was very hot and there we notice we needed to keep the key card in the AC/LIGHT slot in order for the AC to stay on but they gave me one key. That means your room will become hot if the key card isn't in the slot to keep your AC on while you are out. I had to go back to the desk to ask for another key, 2 cards should be given you should have to go back to ask for another one. In checking the room, there were no wash cloths only one hand towel but there were 2 of us. They have no facial tissues in the bathroom as most hotels have. They only had one garbage pail in the bathroom so every time you have something to threw out you had to make your way to the bathroom. Usually there is a waste basket in the room under the desk. The amenities that were provided were for one person but we were 2. As I go to inspect my sheets, the pillow cases and bed sheets had stains BIG NO NO! Liquor selection was terrible, no top shelf liquor of any kind. Pool areas were just ok, nothing to jump and scream about. There were broken stair cases and the walking area at night is very dark. The only good thing was the food and service from Francisco and the massage on the beach which is not part of the resort. The AC in my room started leaking water and it was all over the place. My cousin report that in her room the fridge was not cooling and no one ever came to fix it. This place is a resort for locals who pay way less the the tourist pay, so if your looking for 5 star resort go to else where, this place is not it.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
Thank MsSunshine818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rossanna Noyola, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection, responded to this reviewResponded August 6, 2021

,
Dear Ms.Sunshine,

We are sorry to hear the hotel did not meet your expectations, however we want to thank you for your time and comments, which are so important for us in order to improve our services. Regards, Emotions Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2021 via mobile

i was in this hotel everything was great! the staff here is good, animation was very friendly and made my time worth while. Francisco, ramon, and richard. i like it here i wanna come back. pools are clean beach is nice

Date of stay: July 2021
Trip type: Travelled with family
Thank 301marayae
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rossanna Noyola, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection, responded to this reviewResponded July 24, 2021

Dear Mrs/Mr. 301marayae,

We are glad to hear you enjoy your stay with us, thanks for your time and comments, we hope to see you again soon. Regards, Emotions Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2021

Hodelpa Juan Dolio is a beautiful hotel in Juan Dolio, not far from the capital. Very clean, beautiful rooms, pools
and an amazing profesional and courteous staff! Their guest service manager Laikin NG is the best! Very profesional, warm and dedicated. She made sure we enjoyed our stay 100%. She even took care of my daughter, who is a picky-eater along with their wonderful room service staff!

I recommend Hodelpa Juan Dolio and I will definitely return on my next trip to the Dominican Republic!

Date of stay: July 2021
Trip type: Travelled with family
Thank karenp0506
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rossanna Noyola, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection, responded to this reviewResponded July 15, 2021

Dear karenp0506,

We are glad you enjoyed your stay with us, thank your for your time and comments, we really appreciate it. Hope to see you soon again! Regards, Emotions Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 10, 2021 via mobile

My visit had many ups and downs, however the activities team was definitely a highlight of my stay. Yennifer is amazing especially if you have small children. She was always ready to help with any questions and is incredibly friendly. She is the best at morning yoga also! Ramon is full of energy and arranges events that are worth taking the time to go see. Ruth is also very good— the whole team is great at what they do. They definitely made my trip better aside from other problems the resort has— such as food and beverage. However my experience with Yennifer and Ramon was worth more than the issues— if you come, you should definitely take the time to do their activities.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank parkertavels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rossanna Noyola, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection, responded to this reviewResponded July 10, 2021

Dear parkertavels,

We are glad you enjoyed your stay with us, specially with the animation team, we appreciate your time and comments, we will forward your mentions to the entertainment manager and we hope toy have your visit again. Regards, Emotions Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 1, 2021 via mobile

All inclusive and variety of food. Friendly staff. Rooms with little sound isolation, might be hard for the ones traveling in business. Amazing housekeer that made my stay pleasant. Angela in building 5 😊

Date of stay: July 2021
Trip type: Travelled on business
Thank jo_oaO5966BO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rossanna Noyola, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection, responded to this reviewResponded July 3, 2021

Dear jo_oaO5966BO,

We are glad your enjoyed your stay with us, thanks for your time and comments, we hope to have your visit again soon. Regards, Emotions Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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