My inlaws live along Marcos Highway so each time I visit Baguio I would always see this hotel. It's hard to miss because it lights up like a Christmas tree each night. Me and my wife took the standard room since and boy we were mislead by the pictures. We were escorted to the 2nd floor. The hotel is on the side of the mountain with the lobby being the highest floor of the hotel (7th floor). The rooms are on the bottom floor, so yes you are going down not up. Our first initial room was on the second floor which I call the basement, we had to take two elevators to get to the second floor. Our room was next to an two double doors leading outside, and the doors were open when to the outside when we checked in at 9:00pm. My wife was horrified for our safety since no security at the floor and even more so with the room. It looked like a basement room void of life. The moisture from the air dampened the cold tiled floors. It was sooooo cold that even trying to take a shower was a chore. We decided to change rooms immediately but we were told we need to pay $30.00 per night more to upgrade to the suite on the 5th floor. We agreed since we were so tired. So the 5th floor is carpeted and feels more warm. Our room was big and spacious that I could do my exercises with no problem. We had a veranda but unfortunately it was shaded with a thick plastic to prevent the rain, so never really used it. Bathroom huge but hot water from shower flowed slowly. TV too small and too far from bed. Sheets on bed were too thin so we requested and extra blanket. Hair dryer does not work and I hated having to enter a different code each day to use their wifi. You need to get vouchers since the code for the wifi expires every 24 hrs. They gave me vouchers were the code was invalid, it was annoying. My wife couldn't get use to the damp carpet smell of all the rooms of the 5th floor so we bought a some air fresheners. Dining area was beautiful and had an awesome view but breakfast failed in so many ways. You have rice, 1 choice for meat (sweet or regular),and 1 single egg prepared the way you want. Meals were often served lukewarm which gave a feeling that it was not freshly prepared. Coffee tasted odd, tasted like they use tap water. Water tasted metallic and minerally. Customer service was good but I did not enjoy the room and breakfast so we will not return back to this hotel.

The past three reviews from others say it all. I should have listened!!!

I am following this complaint up with the Baguio Dept of Tourism and the Hotel and Restaurant Assoc of Baguio.

Never pay for your room in advance at this place. They will never give you a refund for any reason. "We have no refund policy"...Seems they think they are running an airline.

To start off, they tried to double the price on arrival, but they eventually agreed to the original quote (the ONLY thing they did right). Then, no internet service and no TV remote (apparently they were all given out), and as the others said no shampoo, soap or other other amenities. (For the money they charge, the room should come fully stocked...this is NOT a budget hotel. Warm water in the shower was barely working.

The hotel staff are untrained as to taking care of customers. They walk around the halls at night and early AM banging cleaning gear, talking and laughing loudly, and one idiot has his radio turned up on high so EVERYONE can hear it. The only thing worse that the staff were the other customers who let their kids run wild in the hall at 4:30am. The door banging was a sport to these idiots.

The fact that it was their staff was so bad, I demanded my money back as I was not staying there in Hell a second night. They called their boss three times, and each time said no refund. I told them repeatedly it was their staff was the reason I was leaving and if I did not get a refund it was equal to stealing since I paid and was not staying there. I also told them I would write a bad review here and initiate a complaint with the Dept of Tourism....each time I got the same braindead response of "Our policy is no refunds". These people have no idea how to run a proper business.