Dear Sir/Madam , 
My name is Marwen Jallouli. I've checked in a hotel called Alkhalidia resort in sharjah UAE using your app. But unfortunately, things went way too wrong there. When we arrived there me and my girlfriend we found no booking even though we have the paper that confirms that. We managed to get a room hardly knowing that the hotel was almost empty. But the Russian receptionist tried to up sale. The pool was dirty and noone is using it looks filled up with dirt and rotten leaves of the trees. The room was freezing and we couldn't off the Air conditioner because it's not automatic but it is locoated in another area. The shower stall wasn't functioning good and was letting the water out so the whole area was full of water. No mini bar exists. 10 channel TV. Noise started from 7 morning as two Indian workers began to trim the palm tree and of course non stop talking until late 10.30 am . We had no pleasure staying there since the early beginning but we were forced to stay as we had no choice out of tiredom coming from a far place just to rest ourselves.  But it was in vain. When we went to check out, I started to state the problems for the reception but they did not care. They held our passports and id's and refused to give it up and they said that we have to pay the full amount. How come we pay the full amount and we were not pleased. No one can say to you good morning in that hotel. At the end a Russian receptionist came and tried to challenge us and wanted to win the battle. We felt weird. So we werecommend forced to pay just to get rid of that stress and to flee from their disastrous faces. I won't forgive them all and I'll contact higher officials to deal with those cheaters. 
The hotel name is Alkhalidia resort and it is located in alkhan area 2.3 Miles from the centre of sharjah. 
A total fiasco in the true meaning of the word. 

Room are advertised wirh Airconditioning.Central building aircon used.Aircon is switched off at any time.Breakfast advertised as 25 Durham and lunch and dinner at 50 Durham per person.No dinner offered at all.Room cleaned at any time during the day.Sometimes in the afternoon.No double sheets provided.Ty channels??