Our check in time was 1 pm. We arrived at 12:50 pm.Then, they gave us rooms that were not yet sanitized. There were leftovers on the table outside the room and beds were not yet made. We got checked in by 1:58 pm because rooms are not yet cleaned. Despite the fact, I contacted them multiple times that we will be checking in at exactly 1 pm.
Staff were rude and unprofessional. We ordered a pizza and after an hour we made a follow up. They told us to wait a bit more. We followed up again and the kitchen staff said they hadnt started yet. It took 4 hours to make a pizza 🥹 When the heater did not work, we also made several follow ups to call their attention. And the jacuzzi, aint working. For 4 days we paid and stayed, they never fixed it. Also, the staff were profiling. Foreigners received more attention even if we asked for their service first.
The only fascinating about them was the pool but the jacuzzi never worked lol
They just really stressed me out. Never received an apology from them. Not even apology complementaries.