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magsand

My stay at blue in lagoon and suites.

Reviewed Jan 16, 2023via mobile
Staff were friendly which is the only good point for me to be honest. Otherwise I was disappointed for the following reasons (some are illustrated by pictures)

There was a fridge in the room which had rust that didn’t work, there was what looks like mould in the bathroom. There was a electrical plug socket hanging half of the wall ( do not think safe to use). There was an extra guest on the floor- not sure if it was there for decoration or if it was alive ( picture will show you what I mean).The accommodation is right at the back of the main road. Which means you have a long path to walk down to get to it. Not ideal at night to be honest

Not an accommodation I would stay at again to be honest.
Date of stay: January 2023
Trip type: Travelled solo
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Reviewed January 3, 2023 via mobile

Our check in time was 1 pm. We arrived at 12:50 pm.Then, they gave us rooms that were not yet sanitized. There were leftovers on the table outside the room and beds were not yet made. We got checked in by 1:58 pm because rooms are not yet cleaned. Despite the fact, I contacted them multiple times that we will be checking in at exactly 1 pm.

Staff were rude and unprofessional. We ordered a pizza and after an hour we made a follow up. They told us to wait a bit more. We followed up again and the kitchen staff said they hadnt started yet. It took 4 hours to make a pizza 🥹 When the heater did not work, we also made several follow ups to call their attention. And the jacuzzi, aint working. For 4 days we paid and stayed, they never fixed it. Also, the staff were profiling. Foreigners received more attention even if we asked for their service first.

The only fascinating about them was the pool but the jacuzzi never worked lol
They just really stressed me out. Never received an apology from them. Not even apology complementaries.

Room tip: Avoid this hotel if u want hassle free travel fr
Date of stay: January 2023
Trip type: Travelled with family
Thank Luisa V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 20, 2022 via mobile

I stayed for 2 nights, and was pleased with my stay. I got a good promo rate with Agoda, which was great value.

The pool is the highlight; it is clean, and well maintained (it looks like it does in the photos).

The room was good too: it was clean, had strong aircon, with fridge included. The bathroom was a bit small, but still fine.

The restaurant area was attractive, although currently only serving breakfast. Very friendly staff.

Great location, close to good restaurants and bars, and only a couple of kilometres from the airport.

I would happily stay here again, especially in order to use the pool.

Date of stay: June 2022
Trip type: Travelled solo
Thank C_E_H_Manila
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2021

I will not recommended this hotel, favorite namin dito and love ng family ko ang staycation kaya dito ko sila dinala pero hinding hindi na kami babalik dito dahil una chinarge kami sa mga taong di naman nmin kilala at umupo sa labas ng lobby nila ng entrance fee 175 without informing us. They inform us tru text na may bayad na 175 ang guest and yes binayaran namin un kasi guest namin pero ung ibang names na di namin kilala at umupo lng sa lobby ninyo na sabi niyo kasama ng kasama namin without inform us na umabot ng 7 guest ang chinarge samin di tama yun.

Second rude makipag usap ang manager instead siya ang magexplain ng maayos siya pa ang nagyawyaw na unfair daw sa part nila if di babayaran dahil di lng basta nakaupo sa lobby gumamit daw ng electricfan.l etc. etc nakakainis na sagot sakin : Paulit ulit ko ba eexplain sainyo. (Poor customer service)

3rd sira ang both shower ng room namin kaya nagsshower kami sa another room pero thats okay,naiintindihan nmin un di big deal.

Mabait ung front desk na lalaki nag assist and siya ang humihingi ng pasensya kahit wala naman siya nung time na yun. Buti pa ang front desk marunong magasikaso sa guest pero ung manager 2/10

Date of stay: July 2021
Trip type: Travelled with family
Thank chawityd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 12, 2020

Possibly Photoshop.
The room was so small, no cover on the outlet. I ask for a deluxe they said not available, under construction. No refund,the manager was rude. I will never recommend that place. Don't waste your time. Also, Agoda sucks too.

Date of stay: March 2020
Trip type: Travelled with family
Thank andylowe2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 11, 2020 via mobile

The hotel, room and pool photos are very deceptive. I would give this place a 2 star rating at most. The pool is nothing like in the photos and is very small. The rooms are also very cramped, smell musty and the furnishings are old. The bathroom is extremely tiny and of the standard of a hostel or camping ground. We booked the pool villa deluxe and thought we would be getting a fairly decent accommodation especially for the price they charge but were disgusted with the room! They should remove the "deluxe" because there's absolutely nothing at all deluxe about it. There was an electrical power point near the bed with the cover missing and exposed wiring, not safe at all when you have young children sleeping next to it. Breakfast isn't even included in the room price and the staff are not particularly friendly. They are not all that centrally located either as indicated because they are tucked all the way down a long lane and it's approximately a 15 - 20 min walk into town. Overall I would not recommend this hotel at all. There are much better options offering far more for much less. This hotel is long overdue for a complete renovation and upgrade.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank dedee_roams
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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